公开(公告)号：US20230169127A1

公开(公告)日：2023-06-01

申请号：US17537323

申请日：2021-11-29

Applicant: Salesforce.com, inc.

Inventor： Franck Barbedor ,  Thomas Foulon ,  Florent Rochette ,  Christophe Mourot

IPC: G06F16/95 ,  G06F3/0482 ,  G06N20/00 ,  H04L67/02

CPC classification number: G06F16/95 ,  G06F3/0482 ,  G06N20/00 ,  H04L67/02

Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for implementing a customizable intent driven action triggering system. The system retrieves, for at least a first intent, a corresponding list of actions. The system provides, to a first client device associated with a first user account, a first graphical user interface (GUI) identifying the first intent, the list of actions, and for at least the first action in the list of actions, a corresponding user-selectable option configurable to indicate whether the first action is activated for the first intent in association with the first user account. The system processes a first request received from the first client device in association with the user-selectable option, where the first request indicates that the first action is activated for the first intent in association with the first user account. The system updates user account specific settings associated with the first user account such that the user account specific settings indicate that the first action is activated for the first intent. Responsive to detecting the first intent in a second request received in association with the first user account, the system executes activated actions associated with the first intent according to the user account specific settings.