公开(公告)号：US20210264533A1

公开(公告)日：2021-08-26

申请号：US16668951

申请日：2019-10-30

Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

Inventor： Andrew J. Feit ,  Scott E. Lackey ,  Christina M. Boring ,  Katrina Weisiger ,  Erin Josephine Jacoby Easter ,  David Kuriyan Schuster ,  Chadd Eugene Grove ,  Diane Michele Hrabik ,  Tracy Elaine Jones

IPC: G06Q40/08

Abstract: The present embodiments relate to enhancing the online customer experience and handling of auto, home, and/or other insurance claims. A website and/or graphical user interface may offer customers clear instruction on what is needed from them to process their claim. An online self-service channel may allow an insurance customer to access claim status information. The online self-service channel may provide “My Action Items” list functionality for customers, such that they become aware of pending items on their claim(s) which require action on their part to expedite the claim process, such as uploading photos, forms, or receipts. The actions items may be automatically created, such as by a server or electronic claim system tracking the progress of an insurance claim. The self-service channel may include an indication that the customer has completed the action item, and an indication that the insurance provider has confirmed the completion of the customer's action item.