摘要:
A programmed conversation recording system presents a caller with a sequence of messages and records caller responses to these messages during respective calling periods. According to this invention, pauses in the caller response are automatically detected and timed and a patience interval is provided which varies in real time during the recording period as a function of the duration of the caller response. The recording period is automatically terminated when the duration of a pause in the caller response exceeds the patience interval. By varying the patience interval in real time during the recording period, the recording system can be programmed to respond properly, even to responses to complex questions.
摘要:
A line activity monitor for a plurality of telephone lines operates to record a log for each call indicative of the time at which the telephone line entered each of a plurality of states during the call. In this way, complete information regarding line usage is recorded for each call, and the use of averages or summary statistics is avoided. Detailed analysis can then be applied to the information contained in the logs, tailored to the individual application. The disclosed line activity monitor also acts to record a coded signal with each log. This coded signal is generated by an operator following the answering of an incoming call, and can be used to indicate the purpose of the call to further enhance the line usage statistics developed from the information in the logs. The disclosed line activity monitor also distinguishes between the presence and absence of voice during the time the line is in an off-hook condition in order to enable the effective tabulation of nonproductive periods, whether or not the A and A1 control leads are used to place the line on hold.
摘要:
The present invention comprises four principle elements: (1) a telephone instrument; (2) a computer; (3) an automatic dialer; and (4) a telephone line. These elements allow for automatic dialing of local and long distance calls in the United States, as well as automatic dialing of international calls. The automatic dialing feature is accomplished, in part, by implementing a computerized data base grouped in n-files. These files may be searched by the computer system during and after the caller dials a number. If the dialed number matches one of the numbers in the files, the system may automatically out-dial the dialed number.
摘要:
Apparatus and method for reducing the air pressure ahead of the contact patch of a rotating wheel by directing an air jet substantially at right angles or forwardly of right angle to the plane of the wheel to increase, improve traction and the heating characteristics. In an embodiment the air is heated so as to further improve the traction and other characteristics.
摘要:
A rotary turbine including a source of a pressurized medium and a rotor assembly. In one embodiment, the rotor assembly includes first and second rotors, and the surface of each rotor is substantially smooth. The pressurized medium flows between the rotors, turning the rotors. The smooth rotor surfaces do not cause substantial turbulence in the medium. Accordingly, the exit velocity of the pressurized medium is maintained at a substantial higher level than if the rotors included blades or other protrusions extending outwardly.
摘要:
A speech categorization system includes first and second timers which generate first and second measured durations indicative of duration of selected higher and lower amplitude segments included in a voice message. A higher amplitude segment is classified in a first category when the first and second measured durations corresponding to the higher amplitude segment and an adjacent lower amplitude segment satisfy a classification test, and a counter counts the number of the higher amplitude segments classified in the first category. To detect spoken itemized words such as numbers or letters, the classification test can include the requirement that the lower amplitude segment be relatively short as compared to the preceding higher amplitude segment.
摘要:
A call distributor for use with a plurality of telephone lines is described which includes an automatic telephone answering machine which interrogates the calling party with a prerecorded message and transmits the calling party's response to this message to a recorder. The recorded response is then replayed to an operator who intercepts the call in order to converse with the calling party after auditing the recorded response. The call distributor of this invention thereby combines the flexibility of an operator assisted call distributor with the efficiency of automatic interrogation of the calling party.
摘要:
The present invention comprises four principal elements: (1) a telephone instrument; (2) a computer; (3) an automatic dialer; and (4) a telephone line. These elements allow for automatic dialing of local and long distance calls in the United States, as well as automatic dialing of international calls. The automatic dialing feature is accomplished, in part, by implementing a computerized data base grouped in N-files. These files may be searched by the computer system during and after the caller dials a number. If the dialed number matches one of the numbers in the files, the system may automatically out-dial the dialed number. The present invention also relates to a system for automatically selecting, preparing and entering supplemental information to information entered to completed or change an alphabetic, alphanumeric or numeric address.
摘要:
Overflow calls intended for a telephone answering center are automatically diverted to an overflow center which automatically answers the overflow calls and records information acquired from the overflow calls. This recorded information is digitally encoded and then transmitted back from the overflow station to the telephone answering center, where it is received and used to allow operators at the telephone answering center to place callbacks, or to take other appropriate action.
摘要:
A programmed conversation recording system utilizes distinctive control signals to condition voice actuated circuitry to respond to silence intervals, pause intervals, and speech length intervals to select and start the appropriate prerecorded message for creating a facsimile of a live conversation with an unrehearsed and untrained respondent.