公开(公告)号：US20170139762A1

公开(公告)日：2017-05-18

申请号：US15349937

申请日：2016-11-11

Applicant: Pearson Education, Inc.

Inventor： James Sherlock ,  Judah Walker ,  James Setaro ,  Jeffrey Schmidt

IPC: G06F11/07 ,  G06N99/00

CPC classification number: G06F11/079 ,  G06F11/0709 ,  G06F11/0748 ,  G06F11/0751 ,  G06F11/0772 ,  G06F11/0793 ,  H04L41/0654 ,  H04L41/147

Abstract: Methods and systems for automatically resolving computerized electronic communication anomalies are disclosed herein. The system can include a memory including an error database containing information identifying a plurality of previous detected errors and configuration information associated with those errors. The system can include a plurality of user devices. Each of these plurality of user devices can include: a first network interface to exchange data via the communication network; and a first I/O subsystem to convert electrical signals to user interpretable outputs via a user interface. The system can include a server that can: receive an indication of the initiation of electronic communication; receive an electrical signal including attribute information; receive an error message; identify a trend in error messages; and provide an error solution if a trend is identified.

公开(公告)号：US11372709B2

公开(公告)日：2022-06-28

申请号：US17008350

申请日：2020-08-31

Applicant: Pearson Education, Inc.

Inventor： James Sherlock ,  Judah Walker ,  James Setaro ,  Jeffrey Schmidt

IPC: G06F11/07 ,  G09B7/00 ,  H04L41/00 ,  H04L41/0654 ,  H04L41/147

Abstract: Methods and systems for automatically resolving computerized electronic communication anomalies are disclosed herein. The system can include a memory including an error database containing information identifying a plurality of previous detected errors and configuration information associated with those errors. The system can include a plurality of user devices. Each of these plurality of user devices can include: a first network interface to exchange data via the communication network; and a first I/O subsystem to convert electrical signals to user interpretable outputs via a user interface. The system can include a server that can: receive an indication of the initiation of electronic communication; receive an electrical signal including attribute information; receive an error message; identify a trend in error messages; and provide an error solution if a trend is identified.

公开(公告)号：US10795754B2

公开(公告)日：2020-10-06

申请号：US16443676

申请日：2019-06-17

Applicant: Pearson Education, Inc.

Inventor： James Sherlock ,  Judah Walker ,  James Setaro ,  Jeffrey Schmidt

IPC: G06F11/07 ,  G09B7/00 ,  H04L12/24

Abstract: Methods and systems for automatically resolving computerized electronic communication anomalies are disclosed herein. The system can include a memory including an error database containing information identifying a plurality of previous detected errors and configuration information associated with those errors. The system can include a plurality of user devices. Each of these plurality of user devices can include: a first network interface to exchange data via the communication network; and a first I/O subsystem to convert electrical signals to user interpretable outputs via a user interface. The system can include a server that can: receive an indication of the initiation of electronic communication; receive an electrical signal including attribute information; receive an error message; identify a trend in error messages; and provide an error solution if a trend is identified.

公开(公告)号：US10365962B2

公开(公告)日：2019-07-30

申请号：US15349937

申请日：2016-11-11

Applicant: Pearson Education, Inc.

Inventor： James Sherlock ,  Judah Walker ,  James Setaro ,  Jeffrey Schmidt

IPC: G06F15/173 ,  G06F11/07 ,  G09B7/00 ,  H04L12/24

Abstract: Methods and systems for automatically resolving computerized electronic communication anomalies are disclosed herein. The system can include a memory including an error database containing information identifying a plurality of previous detected errors and configuration information associated with those errors. The system can include a plurality of user devices. Each of these plurality of user devices can include: a first network interface to exchange data via the communication network; and a first I/O subsystem to convert electrical signals to user interpretable outputs via a user interface. The system can include a server that can: receive an indication of the initiation of electronic communication; receive an electrical signal including attribute information; receive an error message; identify a trend in error messages; and provide an error solution if a trend is identified.