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公开(公告)号：US20230252975A1
公开(公告)日：2023-08-10
申请号：US18136745
申请日：2023-04-19
Applicant: Oracle International Corporation
Inventor： Vishal Vishnoi , Xin Xu , Srinivasa Phani Kumar Gadde , Fen Wang , Muruganantham Chinnananchi , Manish Parekh , Stephen Andrew McRitchie , Jae Min John , Crystal C. Pan , Gautam Singaraju , Saba Amsalu Teserra
Abstract: Techniques are described for invoking and switching between chatbots of a chatbot system. In some embodiments, the chatbot system is capable of routing an utterance received while a user is already interacting with a first chatbot in the chatbot system. For instance, the chatbot system may identify a second chatbot based on determining that (i) such an utterance is an invalid input to the first chatbot or (ii) that the first chatbot is attempting to route the utterance to a destination associated with the first chatbot. Identifying the second chatbot can involve computing, using a predictive model, separate confidence scores for the first chatbot and the second chatbot, and then determining that a confidence score for the second chatbot satisfies one or more confidence score thresholds. The utterance is then routed to the second chatbot based on the identifying of the second chatbot.
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公开(公告)号：US12249314B2
公开(公告)日：2025-03-11
申请号：US18136745
申请日：2023-04-19
Applicant: Oracle International Corporation
Inventor： Vishal Vishnoi , Xin Xu , Srinivasa Phani Kumar Gadde , Fen Wang , Muruganantham Chinnananchi , Manish Parekh , Stephen Andrew McRitchie , Jae Min John , Crystal C. Pan , Gautam Singaraju , Saba Amsalu Teserra
Abstract: Techniques are described for invoking and switching between chatbots of a chatbot system. In some embodiments, the chatbot system is capable of routing an utterance received while a user is already interacting with a first chatbot in the chatbot system. For instance, the chatbot system may identify a second chatbot based on determining that (i) such an utterance is an invalid input to the first chatbot or (ii) that the first chatbot is attempting to route the utterance to a destination associated with the first chatbot. Identifying the second chatbot can involve computing, using a predictive model, separate confidence scores for the first chatbot and the second chatbot, and then determining that a confidence score for the second chatbot satisfies one or more confidence score thresholds. The utterance is then routed to the second chatbot based on the identifying of the second chatbot.
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公开(公告)号：US20200342850A1
公开(公告)日：2020-10-29
申请号：US16857047
申请日：2020-04-23
Applicant: Oracle International Corporation
Inventor： Vishal Vishnoi , Xin Xu , Srinivasa Phani Kumar Gadde , Fen Wang , Muruganantham Chinnananchi , Manish Parekh , Stephen Andrew McRitchie , Jae Min John , Crystal C. Pan , Gautam Singaraju , Saba Amsalu Teserra
Abstract: Techniques are described for invoking and switching between chatbots of a chatbot system. In some embodiments, the chatbot system is capable of routing an utterance received while a user is already interacting with a first chatbot in the chatbot system. For instance, the chatbot system may identify a second chatbot based on determining that (i) such an utterance is an invalid input to the first chatbot or (ii) that the first chatbot is attempting to route the utterance to a destination associated with the first chatbot. Identifying the second chatbot can involve computing, using a predictive model, separate confidence scores for the first chatbot and the second chatbot, and then determining that a confidence score for the second chatbot satisfies one or more confidence score thresholds. The utterance is then routed to the second chatbot based on the identifying of the second chatbot.
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公开(公告)号：US11657797B2
公开(公告)日：2023-05-23
申请号：US16857047
申请日：2020-04-23
Applicant: Oracle International Corporation
Inventor： Vishal Vishnoi , Xin Xu , Srinivasa Phani Kumar Gadde , Fen Wang , Muruganantham Chinnananchi , Manish Parekh , Stephen Andrew McRitchie , Jae Min John , Crystal C. Pan , Gautam Singaraju , Saba Amsalu Teserra
Abstract: Techniques are described for invoking and switching between chatbots of a chatbot system. In some embodiments, the chatbot system is capable of routing an utterance received while a user is already interacting with a first chatbot in the chatbot system. For instance, the chatbot system may identify a second chatbot based on determining that (i) such an utterance is an invalid input to the first chatbot or (ii) that the first chatbot is attempting to route the utterance to a destination associated with the first chatbot. Identifying the second chatbot can involve computing, using a predictive model, separate confidence scores for the first chatbot and the second chatbot, and then determining that a confidence score for the second chatbot satisfies one or more confidence score thresholds. The utterance is then routed to the second chatbot based on the identifying of the second chatbot.
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