公开(公告)号：US20170270439A1

公开(公告)日：2017-09-21

申请号：US15476443

申请日：2017-03-31

Applicant: Open Text Corporation

Inventor： Dmitry Volchegursky ,  Boris Shpilyuck ,  Dmitry Korshunov ,  Shu-Shang Sam Wei

IPC: G06Q10/06 ,  G06F17/30

CPC classification number: G06Q10/0633 ,  G06F17/30011 ,  G06Q10/06

Abstract: A system and method is illustrated for providing information related to a task in a case management system configured to process a plurality of cases. The system and method includes identifying among the plurality of cases case clusters, for a case cluster of the case clusters, identifying task clusters, wherein each of task cluster is associated with a task similarity factor shared by at least two tasks of the task cluster, and tasks of the task clusters are performed on cases of the case cluster, analyzing reports and documents used to perform the at least two tasks of the task cluster sharing the task similarity factor, and when performing a task sharing the task similarity factor with the at least two tasks, providing at least one report based on the reports and at least one summary based on the documents.

公开(公告)号：US10169730B2

公开(公告)日：2019-01-01

申请号：US15476443

申请日：2017-03-31

Applicant: Open Text Corporation

Inventor： Dmitry Volchegursky ,  Boris Shpilyuck ,  Dmitry Korshunov ,  Shu-Shang Sam Wei

IPC: G06F17/30 ,  G06Q10/06

Abstract: A system and method is illustrated for providing information related to a task in a case management system configured to process a plurality of cases. The system and method includes identifying among the plurality of cases case clusters, for a case cluster of the case clusters, identifying task clusters, wherein each of task cluster is associated with a task similarity factor shared by at least two tasks of the task cluster, and tasks of the task clusters are performed on cases of the case cluster, analyzing reports and documents used to perform the at least two tasks of the task cluster sharing the task similarity factor, and when performing a task sharing the task similarity factor with the at least two tasks, providing at least one report based on the reports and at least one summary based on the documents.

公开(公告)号：US09646081B1

公开(公告)日：2017-05-09

申请号：US14320213

申请日：2014-06-30

Applicant: Open Text Corporation

Inventor： Dmitry Volchegursky ,  Boris Shpilyuck ,  Dmitry Korshunov ,  Shu-Shang Sam Wei

IPC: G06F17/30

CPC classification number: G06Q10/0633 ,  G06F17/30011 ,  G06Q10/06

Abstract: A system and method is illustrated for providing information related to a task in a case management system configured to process a plurality of cases. The system and method includes identifying among the plurality of cases case clusters, for a case cluster of the case clusters, identifying task clusters, wherein each of task cluster is associated with a task similarity factor shared by at least two tasks of the task cluster, and tasks of the task clusters are performed on cases of the case cluster, analyzing reports and documents used to perform the at least two tasks of the task cluster sharing the task similarity factor, and when performing a task sharing the task similarity factor with the at least two tasks, providing at least one report based on the reports and at least one summary based on the documents.