公开(公告)号：US12154122B2

公开(公告)日：2024-11-26

申请号：US17546226

申请日：2021-12-09

Applicant: Open Text Corporation

Inventor： Roger Khemraj Brooks ,  Choudur Lakshminarayan ,  Erin M. Burgoon

IPC: G06Q30/0204 ,  G06Q10/0639 ,  G06Q30/02 ,  G06Q50/10

Abstract: A method is provided in accordance with an aspect of the present disclosure. The method includes processing data related to a group of contacts, where the data includes at least one attribute related to each of the contacts. The method also includes defining the at least one attribute based on a probability distribution of a context in relation to attribute values of the at least one attribute for all contacts. The method further includes determining clusters of contacts based on the probability distribution of the context in relation to the attribute values of the at least one attribute for all contacts, and constructing a plurality of segments of similar contacts by using the clusters.

公开(公告)号：US20220101358A1

公开(公告)日：2022-03-31

申请号：US17546226

申请日：2021-12-09

Applicant: Open Text Corporation

Inventor： Roger Khemraj Brooks ,  Choudur Lakshminarayan ,  Erin M. Burgoon

IPC: G06Q30/02 ,  G06Q50/10 ,  G06Q10/06

Abstract: A method is provided in accordance with an aspect of the present disclosure. The method includes processing data related to a group of contacts, where the data includes at least one attribute related to each of the contacts. The method also includes defining the at least one attribute based on a probability distribution of a context in relation to attribute values of the at least one attribute for all contacts. The method further includes determining clusters of contacts based on the probability distribution of the context in relation to the attribute values of the at least one attribute for all contacts, and constructing a plurality of segments of similar contacts by using the clusters.

公开(公告)号：US10565603B2

公开(公告)日：2020-02-18

申请号：US15111324

申请日：2014-01-31

Applicant: Open Text Corporation

Inventor： Roger Khemraj Brooks ,  Choudur Lakshminarayan ,  Erin M. Burgoon

IPC: G06Q30/02 ,  G06Q10/06

Abstract: A method is provided in accordance with an aspect of the present disclosure. The method includes processing data related to a group of contacts, where the data includes at least one attribute related to each of the contacts. The method also includes defining the at least one attribute based on a probability distribution of a context in relation to attribute values of the at least one attribute for all contacts. The method further includes determining clusters of contacts based on the probability distribution of the context in relation to the attribute values of the at least one attribute for all contacts, and constructing a plurality of segments of similar contacts by using the clusters.

公开(公告)号：US11244332B2

公开(公告)日：2022-02-08

申请号：US16735338

申请日：2020-01-06

Applicant: Open Text Corporation

Inventor： Roger Khemraj Brooks ,  Choudur Lakshminarayan ,  Erin M. Burgoon

IPC: G06Q30/02 ,  G06Q50/10 ,  G06Q10/06

Abstract: A method is provided in accordance with an aspect of the present disclosure. The method includes processing data related to a group of contacts, where the data includes at least one attribute related to each of the contacts. The method also includes defining the at least one attribute based on a probability distribution of a context in relation to attribute values of the at least one attribute for all contacts. The method further includes determining clusters of contacts based on the probability distribution of the context in relation to the attribute values of the at least one attribute for all contacts, and constructing a plurality of segments of similar contacts by using the clusters.