公开(公告)号：US20240370809A1

公开(公告)日：2024-11-07

申请号：US18310033

申请日：2023-05-01

Applicant: Nice Ltd.

Inventor： Avital COHEN ,  Gennadi LEMBERSKY ,  Or GERSHON

IPC: G06Q10/0639

Abstract: Systems and methods for automatic real-time monitoring of interactions, carried out by at least one computer processor, including: producing a score for each text component of a text representation of an interaction; producing, based on the score for each text component, a score for each of a plurality of time periods of the interaction; producing a score history, including a plurality of the time period scores; and calculating, based on the score history, a real-time indication of the quality of the interaction.