公开(公告)号：US10409970B2

公开(公告)日：2019-09-10

申请号：US15049464

申请日：2016-02-22

Applicant: NICE LTD.

Inventor： Tal Zur ,  Roie Mandler ,  Oren Weiss

IPC: H04L29/06 ,  G06F21/32 ,  G06F21/31

Abstract: A system and method obtain a recording of an interaction with a user and a screen recording related to the interaction; extract, from the screen recording, a unique identification value related to the user; resolve the identity of the user using the extracted unique identification value; and associate the user with the recorded interaction by associating the unique identification value with the interaction.

公开(公告)号：US11842740B2

公开(公告)日：2023-12-12

申请号：US17071777

申请日：2020-10-15

Applicant: NICE LTD.

Inventor： Shahar Faians ,  Avraham Lousky ,  Elad Hoffman ,  Alon Moshe Sabban ,  Jade Tarni Kahn ,  Roie Mandler

IPC: G10L17/04 ,  G06Q30/018 ,  G10L17/06 ,  G10L17/22 ,  H04L9/40

CPC classification number: G10L17/04 ,  G06Q30/0185 ,  G10L17/06 ,  G10L17/22 ,  H04L63/0861

Abstract: Some aspects of the invention may include a computer-implemented method for enrolling voice prints generated from audio streams, in a database. The method may include receiving an audio stream of a communication session and creating a preliminary association between the audio stream and an identity of a customer that has engaged in the communication session based on identification information. The method may further include determining a confidence level of the preliminary association based on authentication information related to the customer and if the confidence level is higher than a threshold, sending a request to compare the audio stream to a database of voice prints of known fraudsters. If the audio stream does not match any known fraudsters, sending a request to generate from the audio stream a current voice print associated with the customer and enrolling the voice print in a customer voice print database.

公开(公告)号：US10854204B2

公开(公告)日：2020-12-01

申请号：US15436020

申请日：2017-02-17

Applicant: NICE LTD.

Inventor： Shahar Faians ,  Avraham Lousky ,  Elad Hoffman ,  Alon Moshe Sabban ,  Jade Tarni Kahn ,  Roie Mandler

IPC: G10L15/00 ,  G10L17/04 ,  G06Q30/00 ,  G10L17/06 ,  G10L17/22 ,  H04L29/06

Abstract: Some aspects of the invention may include a computer-implemented method for enrolling voice prints generated from audio streams, in a database. The method may include receiving an audio stream of a communication session and creating a preliminary association between the audio stream and an identity of a customer that has engaged in the communication session based on identification information. The method may further include determining a confidence level of the preliminary association based on authentication information related to the customer and if the confidence level is higher than a threshold, sending a request to compare the audio stream to a database of voice prints of known fraudsters. If the audio stream does not match any known fraudsters, sending a request to generate from the audio stream a current voice print associated with the customer and enrolling the voice print in a customer voice print database.