公开(公告)号：US10409970B2

公开(公告)日：2019-09-10

申请号：US15049464

申请日：2016-02-22

Applicant: NICE LTD.

Inventor： Tal Zur ,  Roie Mandler ,  Oren Weiss

IPC: H04L29/06 ,  G06F21/32 ,  G06F21/31

Abstract: A system and method obtain a recording of an interaction with a user and a screen recording related to the interaction; extract, from the screen recording, a unique identification value related to the user; resolve the identity of the user using the extracted unique identification value; and associate the user with the recorded interaction by associating the unique identification value with the interaction.

公开(公告)号：US20170194004A1

公开(公告)日：2017-07-06

申请号：US14984523

申请日：2015-12-30

Applicant: NICE Ltd

Inventor： Avraham Lousky ,  Amnon Buzaglo ,  Oren Yaakov Lewkowicz ,  Oren Weiss

IPC: G10L17/04 ,  G10L17/14 ,  H04L29/06 ,  G10L17/22

CPC classification number: G10L17/04 ,  H04L63/0861

Abstract: An interactive voice response (IVR) system comprises a memory storing recorded segments of speech by individuals, and a processor configured to enrol individuals. The enrolment process may comprise retrieving one or more of said recorded segments of speech by an individual from said memory and using the retrieved segments to create a voice print for the individual. The suitability of the voice print for authenticating the individual in an IVR system is then tested. This may be done using segments of speech of a predetermined maximum duration such as three seconds or some other amount commensurate with the typical duration of a voice response in an IVR system. An individual may be enrolled as suitable for IVR authentication if the voice print passed the suitability test. Individuals may be authenticated using a voice print only if the voice print has passed the suitability test.

公开(公告)号：US09697836B1

公开(公告)日：2017-07-04

申请号：US14984523

申请日：2015-12-30

Applicant: NICE Ltd

Inventor： Avraham Lousky ,  Amnon Buzaglo ,  Oren Yaakov Lewkowicz ,  Oren Weiss

IPC: G10L21/00 ,  G10L15/00 ,  G10L25/00 ,  G10L17/04 ,  G10L17/22 ,  G10L17/14 ,  H04L29/06

CPC classification number: G10L17/04 ,  H04L63/0861

Abstract: An interactive voice response (IVR) system comprises a memory storing recorded segments of speech by individuals, and a processor configured to enroll individuals. The enrollment process may comprise retrieving one or more of said recorded segments of speech by an individual from said memory and using the retrieved segments to create a voice print for the individual. The suitability of the voice print for authenticating the individual in an IVR system is then tested. This may be done using segments of speech of a predetermined maximum duration such as three seconds or some other amount commensurate with the typical duration of a voice response in an IVR system. An individual may be enrolled as suitable for IVR authentication if the voice print passed the suitability test. Individuals may be authenticated using a voice print only if the voice print has passed the suitability test.