公开(公告)号：US20130093830A1

公开(公告)日：2013-04-18

申请号：US13652031

申请日：2012-10-15

Applicant: NEXTALK, INC.

Inventor： Kim Richardson ,  Gary Bowen ,  Chau T. Tran

IPC: H04N7/14

CPC classification number: H04M3/5183 ,  H04M2201/50 ,  H04N7/147

Abstract: A method for providing video-based communication between an originating user and a recipient located within a call center includes a server receiving an originating live video call, the server holding the live video call, the server generating a placeholder call corresponding to the live video call, and the server transmitting the placeholder call through the network to the call center. The method may also include the call center determining if an agent with video call capability is available, and if an agent with video call capability is available, the call center transmitting the placeholder call to the available agent within the call center, the call center generating a video link and transmitting the video link to the server, the server receiving the video link, and the server matching the video link to the live video call to establish communication with the agent.

Abstract translation: 用于在始发用户和位于呼叫中心内的接收者之间提供基于视频的通信的方法包括接收发起实时视频呼叫的服务器，保存实时视频呼叫的服务器，产生对应于直播视频呼叫的占位符呼叫的服务器 ，并且服务器通过网络将占位符呼叫发送到呼叫中心。 该方法还可以包括呼叫中心确定具有视频呼叫能力的代理是否可用，并且如果具有视频呼叫能力的代理可用，则呼叫中心向呼叫中心内的可用代理发送占位符呼叫，呼叫中心生成 视频链接，并将视频链接发送到服务器，接收视频链路的服务器，以及将视频链路匹配到实时视频呼叫的服务器，以建立与代理的通信。