Generating Contextual Responses for Out-of-coverage Requests for Assistant Systems

    公开(公告)号:US20240321269A1

    公开(公告)日:2024-09-26

    申请号:US18188223

    申请日:2023-03-22

    CPC classification number: G10L15/22 G10L15/18 G10L2015/225

    Abstract: In one embodiment, a method includes receiving a voice input from a first user from a client system via an assistant xbot associated with an assistant system, determining that the voice input includes an out-of-coverage request including intents or slots that are unsupported by the assistant system, generating a contextual response for the out-of-coverage request, wherein the contextual response includes an implicit confirmation of the out-of-coverage request and a failure response to the out-of-coverage request, wherein the implicit confirmation references the voice input from the first user, and wherein the failure response indicates that the assistant system is unable to execute a task corresponding to the out-of-coverage request, and sending instructions for presenting the contextual response responsive to the voice input to the client system.

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