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公开(公告)号:US20220414592A1
公开(公告)日:2022-12-29
申请号:US17359486
申请日:2021-06-25
Applicant: Maplebear Inc.(dba Instacart)
Inventor: Zi Wang , Ji Chen , Houtao Deng , Soren Zeliger , Yijia Chen
IPC: G06Q10/08
Abstract: An online concierge system displays an interface to a user identifying an estimated time of arrival for an order. To generate the estimated time of arrival for the order, the online concierge system trains a prediction engine to predict delivery time based on a predicted selection time for a shopper to select the order for fulfillment and predicted travel time for the shopper to deliver items of the order to a location identified by the order. The online concierge system generates a policy optimization model that computes an adjustment for the predicted delivery time. The adjustment is determined by solving a stochastic optimization problem with a constraint on a probability of the order being delivered after the estimated time of arrival. The predicted delivery time combined with the adjustment determines the estimated time of delivery displayed to the user to balance between minimizing late deliveries and wait times.
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公开(公告)号:US20240403812A1
公开(公告)日:2024-12-05
申请号:US18203578
申请日:2023-05-30
Applicant: Maplebear Inc. (dba Instacart)
Inventor: Liang Chen , Xiangyu Wang , Houtao Deng , Ganesh Krishnan , Kevin Charles Ryan , Aman Jain , Jian Wang
IPC: G06Q10/0834 , G06Q10/083 , G06Q10/0833 , G06Q30/0601
Abstract: An online concierge system generates a set of candidate estimated times of arrival (ETAs) for delivery of a set of items being purchased by a user. Each candidate ETA is scored by using a machine-learned model to estimate values for different criteria of interest, such as likelihood of acceptance of the ETA, cost of delivery of the items to the user, and the like. The values for the different criteria may be combined to generate the overall score for a candidate ETA. One or more of the highest-scoring ETAs are selected and provided to the user, who may then approve one of the ETAs for use with delivery of the user's set of items.
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公开(公告)号:US20240144355A1
公开(公告)日:2024-05-02
申请号:US17977712
申请日:2022-10-31
Applicant: Maplebear Inc. (dba Instacart)
Inventor: Liang Chen , Aman Jain , Xiangyu Wang , Houtao Deng , Jae Cho
CPC classification number: G06Q30/0641 , G06Q30/0201 , G06Q30/0607
Abstract: The present disclosure is directed to selecting order checkout options. In particular, the methods and systems of the present disclosure may, responsive to receiving data describing a potential order for an online shopping concierge platform: generate, based at least in part on the data describing the potential order, a plurality of different and distinct checkout options for the potential order; determine, for each checkout option of the plurality of different and distinct checkout options and based at least in part on one or more machine learning (ML) models, a probability that a customer associated with the potential order will proceed with the potential order if presented with the checkout option; and select a subset of checkout options for presentation to the customer based on their respective determined probabilities that the customer will proceed with the potential order if presented with the subset of checkout options.
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公开(公告)号:US20230034221A1
公开(公告)日:2023-02-02
申请号:US17389281
申请日:2021-07-29
Applicant: Maplebear Inc. (dba Instacart)
Inventor: Houtao Deng , Ji Chen , Zi Wang , Soren Zeliger , Ganesh Krishnan , Wa Yuan , Michael Scheibe
Abstract: An online concierge system allows users to order items within discrete time intervals later than a time when an order was received or for short-term fulfillment when the order was received. To account for a number of shoppers available to fulfill orders during different discrete time intervals and numbers of orders for fulfillment during different discrete time intervals, the online concierge system specifies a target rate for orders fulfilled later than a specified discrete time interval and a threshold from the target rate. A trained machine learning model periodically predicts a percentage of orders being fulfilled late, with an order associated with a predicted percentage when the order was received. The online concierge system increases a price of orders associated with predicted percentages greater than the threshold from the target rate. The increased price of an order is determined from a price elasticity curve and the predicted percentage.
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公开(公告)号:US20220292580A1
公开(公告)日:2022-09-15
申请号:US17202190
申请日:2021-03-15
Applicant: Maplebear, Inc.(dba Instacart)
Inventor: Jagannath Putrevu , Zi Wang , Site Wang , Houtao Deng , Yijia Chen , Mingzhe Zhuang , Ji Chen , Deepak Tirumalasetty
Abstract: An online concierge system allows users to order items within discrete time intervals later than a time when an order was received. The online concierge system allocates a specified percentage of an estimated number of shoppers during a discrete time interval to fulfilling orders received before the discrete time interval. An order may include a flag authorizing flexible fulfillment of the order along with a discrete time interval, which allows the order to be fulfilled earlier than the identified discrete time interval. The online concierge system generates groups of multiple orders authorizing flexible fulfillment and determines a cost for fulfilling different groups of orders. The online concierge system identifies a group of orders authorizing flexible fulfillment having a minimum cost for fulfillment by a shopper, allowing for more allocation of shoppers by enabling grouping of orders identifying different discrete time intervals.
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公开(公告)号:US20240420037A1
公开(公告)日:2024-12-19
申请号:US18210976
申请日:2023-06-16
Applicant: Maplebear Inc. (dba Instacart)
Inventor: Zi Wang , Houtao Deng , Xiangyu Wang , Ganesh Krishnan , Aman Jain
IPC: G06Q10/04 , G06Q10/083 , G06Q30/0601
Abstract: Embodiments relate to determining an availability of a service option for delivery of an order placed with an online system. The online system receives an order placed with the online system. The online system accesses a computer model trained to predict a value of metric for an order placed with the online system. The online system applies the computer model to predict the value of the metric for the order. The online system determines which service option of a plurality of service options of the online system is available for delivery of the order, based at least in part on the predicted value of the metric and a threshold. The online system causes the device of the user to display an availability of the determined service option for delivery of the order.
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公开(公告)号:US20240104458A1
公开(公告)日:2024-03-28
申请号:US17955407
申请日:2022-09-28
Applicant: Maplebear Inc. (dba Instacart)
Inventor: Wa Yuan , Jae Cho , Yijia Chen , Houtao Deng , Soren Zeliger , Aman Jain , Jian Wang , Ji Chen
CPC classification number: G06Q10/063116 , G06N5/022 , G06Q10/06393 , G06Q30/0637
Abstract: An online concierge system determines a quantity of a resource available in a timeslot to fulfill orders during the timeslot. The orders include immediate orders placed during the timeslot and scheduled orders that are scheduled for fulfillment during the timeslot. The online concierge system applies the quantity of the resource to a machine learning model to produce a predicted relationship between a value of a fulfillment metric and an allocation of the quantity of the resource reserved for immediate orders. The online concierge system determines, based on the predicted relationship, an expected optimal allocation of the quantity of the resource that maximizes the fulfillment metric. The online concierge system reserves the expected optimal allocation of the quantity of the resource for immediate orders.
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公开(公告)号:US20240070605A1
公开(公告)日:2024-02-29
申请号:US17897045
申请日:2022-08-26
Applicant: Maplebear Inc. (dba Instacart)
Inventor: Shuai Wang , Zi Wang , Ganesh Krishnan , Houtao Deng , Aman Jain , Jian Wang
CPC classification number: G06Q10/0838 , G06N5/022 , G06Q10/06393 , G06Q30/0617
Abstract: An online concierge system provides arrival prediction services for a user placing an order to be retrieved by a shopper. An order may have a predicted arrival time predicted by a model that may err under some conditions. To reduce the likelihood of providing the predicted arrival time (and related services) when the arrival time may be incorrect, the prediction model and related services are throttled (e.g., selectively provided) based on one or more predicted delivery metrics, which may include a time to accept the order by a shopper and a predicted portion of late orders that will be delivered past the respective predicted arrival times. The predicted delivery metrics are compared with thresholds and the result of the comparison used to selectively provide, or not provide, the predicted delivery services.
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公开(公告)号:US20220358443A1
公开(公告)日:2022-11-10
申请号:US17308996
申请日:2021-05-05
Applicant: Maplebear, Inc.(dba Instacart)
Inventor: Houtao Deng , Ji Chen , Chris Sun , Yile Liu , Yijia Chen
Abstract: An online concierge system allows users to order items within discrete time intervals later than a time when an order was received. Each order may require a different set of characteristics for fulfilment by shoppers. Because different shoppers may have different capabilities, it is most efficient to reserve shoppers with specialized characteristics for orders that require them. The online concierge system maintains a set of hierarchical structures for different characteristics of shoppers, with each level in a hierarchical structure having a value. To select a shopper to fulfill an order, the online concierge system scores identifies groups of shoppers having characteristics capable of fulfilling the order based on levels in the hierarchical structure for each characteristic of a group. A shopper from a group having a minimum score is selected to fulfill the order.
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