公开(公告)号：US12166921B2

公开(公告)日：2024-12-10

申请号：US18090151

申请日：2022-12-28

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Anna L. Steinbrenner ,  Jody A. Stowell ,  Shilpa Varanasi

IPC: H04M11/04 ,  G10L25/63 ,  H04M3/22 ,  H04M3/51

Abstract: Device, system and method to initiate electronic actions on calls and manage call-taking resources is provided. A device receives a call for a public-safety answering point (PSAP) and, based on determining human-operated communication devices of the PSAP are engaged on other calls: places the call into a queue; answers the call; and provides, on the call, an inquiry for keywords indicative of mental health of a caller on the call. The device determines, based on a keyword spoken by the caller, an electronic activity configured to maintain the caller on the call, including a prompt to cause the caller to talk. The device provides, while the call is in the queue, the electronic activity on the call, receives a response, and, based on a relative reduction of the queue, the keyword, the response, and/or a measured stress level of the caller, implements an electronic action configured to manage the queue.

公开(公告)号：US10108861B2

公开(公告)日：2018-10-23

申请号：US15270691

申请日：2016-09-20

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Lee M. Proctor ,  John K. Klingert ,  Jody A. Stowell

IPC: H04N9/80 ,  G06K9/00 ,  G06F3/0482 ,  G11B27/28 ,  G06F17/30

Abstract: A method and system of providing content differentiation between thumbnails. One method includes receiving a first video and selecting a first thumbnail from the first video. The method includes receiving a second video and selecting a second thumbnail from the second video. The method includes determining whether a first scene of the first video matches a second scene of the second video. The method includes comparing the first thumbnail and the second thumbnail to determine a thumbnail similarity when the first scene of the first video matches the second scene of the second video. The method includes selecting a new thumbnail to replace either the first thumbnail or the second thumbnail when the thumbnail similarity meets or exceeds a predetermined threshold. The method includes displaying the new thumbnail and the other of the first thumbnail and the second thumbnail.

公开(公告)号：US20180082126A1

公开(公告)日：2018-03-22

申请号：US15270691

申请日：2016-09-20

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Lee M. Proctor ,  John K. Klingert ,  Jody A. Stowell

IPC: G06K9/00 ,  G11B27/28 ,  G06F3/0482

CPC classification number: G06K9/00758 ,  G06F3/0482 ,  G06F17/30852 ,  G06K9/00744 ,  G11B27/28

Abstract: A method and system of providing content differentiation between thumbnails. One method includes receiving a first video and selecting a first thumbnail from the first video. The method includes receiving a second video and selecting a second thumbnail from the second video. The method includes determining whether a first scene of the first video matches a second scene of the second video. The method includes comparing the first thumbnail and the second thumbnail to determine a thumbnail similarity when the first scene of the first video matches the second scene of the second video. The method includes selecting a new thumbnail to replace either the first thumbnail or the second thumbnail when the thumbnail similarity meets or exceeds a predetermined threshold. The method includes displaying the new thumbnail and the other of the first thumbnail and the second thumbnail.