公开(公告)号：US10742809B1

公开(公告)日：2020-08-11

申请号：US16697887

申请日：2019-11-27

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Francesca Schuler ,  James C. Duran ,  Allen F. Bonney ,  Christopher E. Blackshear

IPC: H04M3/51 ,  G06F40/30 ,  G10L15/18 ,  G10L15/22

Abstract: A device, system and method for duplicate call handling at a public-safety answering point (PSAP) device is provided. The PSAP device: routes a call from a caller to a call-taker, the call associated with an incident; receives, via an input device of the call-taker, information related to the incident to populate a record associated with the call; prior to the record being complete, receives, via the input device, input to handover the call to an information collection application, the input indicative of the call being a duplicate call; determines, via the information collection application, remaining information to be collected based on one or more of: a duplicate call policy and the information already received; receives, via the information collection application to verbally communicating with the caller on the call, at least a portion of the remaining information to continue to populate the record; and ends the call.

公开(公告)号：US11580840B2

公开(公告)日：2023-02-14

申请号：US17133709

申请日：2020-12-24

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Francesca Schuler ,  James C. Duran ,  Christine K. Rapala ,  Allen F. Bonney ,  Christopher E. Blackshear

IPC: G08B21/18 ,  G08B27/00 ,  H04W4/38 ,  H04W4/90 ,  H04W4/021

Abstract: A device, method and system for assigning alerts to sensor analytics engines is provided. A device one or more of generates and receives an alert to perform a search for a target object. The device determines a geographic area in which to perform the search for the target object. The device determines sensors available in the geographic area for use in the search for the target object. The device, in response to the sensors meeting a threshold condition, assigns the alert to a sensor analytics engine to search for the target object using the sensors. The device, in response to the sensors not meeting the threshold condition, provides the alert to one or more communication devices to initiate a human-based search for the target object.