公开(公告)号：US20230306545A1

公开(公告)日：2023-09-28

申请号：US17656342

申请日：2022-03-24

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： FRANCESCA SCHULER ,  CHAD ESPLIN ,  BRIAN PUGH ,  TRENT J. MILLER ,  STEVEN D. TINE ,  PIETRO RUSSO

IPC: G06Q50/26

CPC classification number: G06Q50/26

Abstract: Technical methods, devices, and systems disclosed herein provide a predictive case-solvability score service. The predictive case-solvability score service generates case solvability scores for cases, detects events that signal those scores should be updated, updates a machine-learning model over time to ensure current trends in recent data are reflected, and identifies specific actions to recommend for increasing those scores. Furthermore, the predictive case-solvability score service provides an interface that allows users to perceive trends in case-solvability scores over time and to execute some of the specific recommended actions.