Automated performance monitoring for contact management system
    1.
    发明授权
    Automated performance monitoring for contact management system 有权
    联络管理系统的自动性能监控

    公开(公告)号:US08199900B2

    公开(公告)日:2012-06-12

    申请号:US11274226

    申请日:2005-11-14

    申请人: James Barnett

    发明人: James Barnett

    IPC分类号: H04M3/00

    摘要: The computer-implemented method includes automatically determining typical behavior pertaining to at least one system parameter of a contact management system. The typical behavior is determined from performance data of the contact management system captured over a first predetermined time period. A deviation from the typical behavior of at least one system parameter of the contact management system is automatically reported.

    摘要翻译: 计算机实现的方法包括自动确定与联系人管理系统的至少一个系统参数有关的典型行为。 通过在第一预定时间段内捕获的联系人管理系统的性能数据确定典型行为。 自动报告与联系人管理系统的至少一个系统参数的典型行为的偏差。

    Reversible logic for widget and markup language generation
    2.
    发明授权
    Reversible logic for widget and markup language generation 有权
    用于小部件和标记语言生成的可逆逻辑

    公开(公告)号:US07634722B2

    公开(公告)日:2009-12-15

    申请号:US11075793

    申请日:2005-03-08

    申请人: James Barnett

    发明人: James Barnett

    IPC分类号: G06F17/21

    CPC分类号: G06F9/451

    摘要: Method, apparatus and systems provide reversible logic for widget and markup language generation. In some embodiments, a method includes receiving one or more widgets. The method also includes generating first markup language code having semantics that are independent of a description of the one or more widgets. The method includes receiving second markup language code. The method also includes generating the one or more widgets based on the second markup language code.

    摘要翻译: 方法,设备和系统为小部件和标记语言生成提供了可逆逻辑。 在一些实施例中,一种方法包括接收一个或多个小部件。 该方法还包括生成具有独立于一个或多个小部件的描述的语义的第一标记语言代码。 该方法包括接收第二标记语言代码。 该方法还包括基于第二标记语言代码生成一个或多个小部件。

    Reversible logic for widget and markup language generation

    公开(公告)号:US20060206804A1

    公开(公告)日:2006-09-14

    申请号:US11075793

    申请日:2005-03-08

    申请人: James Barnett

    发明人: James Barnett

    IPC分类号: G06F17/00 G06F9/44

    CPC分类号: G06F9/451

    摘要: Method, apparatus and systems provide reversible logic for widget and markup language generation. In some embodiments, a method includes receiving one or more widgets. The method also includes generating first markup language code having semantics that are independent of a description of the one or more widgets. The method includes receiving second markup language code. The method also includes generating the one or more widgets based on the second markup language code.

    Single Workflow For Colloborative Network Routing Over Heteogeneous System
    5.
    发明申请
    Single Workflow For Colloborative Network Routing Over Heteogeneous System 有权
    单一工作流程对于遍布全球的网络路由

    公开(公告)号:US20090274291A1

    公开(公告)日:2009-11-05

    申请号:US12114396

    申请日:2008-05-02

    IPC分类号: H04M3/00

    CPC分类号: H04M3/5237

    摘要: A method and apparatus are provided for handling contact requests among a plurality of dissimilar automatic contact distributors. The method includes the steps of providing a plurality of workflows scripts, translating each of the plurality of workflows scripts into a respective native language of each of the plurality of dissimilar automatic contact distributors. The method further includes the steps of tendering a request for a contact to the plurality of dissimilar automatic contact distributors, selecting a automatic contact distributor of the plurality of dissimilar automatic contact distributors to handle the contact based upon a response from at least some of the plurality of dissimilar automatic contact distributors and transferring the contact to the selected automatic contact distributor.

    摘要翻译: 提供一种用于处理多个不同的自动接触分配器之间的接触请求的方法和装置。 该方法包括以下步骤:提供多个工作流脚本,将多个工作流脚本中的每个脚本转换成多个不同的自动联系人分配器中的每一个的相应母语。 该方法还包括以下步骤:对多个不同的自动接触分配器进行接触请求,选择多个不同的自动接触分配器的自动接触分配器,以基于来自多个自动接触分配器中的至少一些的响应来处理接触 的不同的自动接触分配器并将触点传送到所选择的自动接触分配器。

    System and method for declarative validation rule editor
    6.
    发明申请
    System and method for declarative validation rule editor 审中-公开
    声明式验证规则编辑器的系统和方法

    公开(公告)号:US20070083853A1

    公开(公告)日:2007-04-12

    申请号:US11527884

    申请日:2006-09-27

    IPC分类号: G06F9/44 G06F3/00

    CPC分类号: G06F8/38

    摘要: The present invention enables a three-pane page flow editor optimized for viewing and editing a page flow. It provides a visual representation of nodes and the connections among them, enabling the ability to read and edit connections between nodes in a local area of the page flow without the overlaps between lines and crossovers once the page flow grows complex in real applications. In addition, a declarative validation rule editor is operable to create and manage a plurality of declarative validation rules of the page flow and their associated messages at design time which can be used by the page flow runtime to keep the user from entering and/or submitting bad or invalid data into the page flow. This description is not intended to be a complete description of, or limit the scope of, the invention. Other features, aspects, and objects of the invention can be obtained from a review of the specification, the figures, and the claims.

    摘要翻译: 本发明使得能够针对查看和编辑页面流而优化的三窗格页面流编辑器。 它提供节点及其连接的可视化表示,使得能够在页面流的局部区域中的节点之间读取和编辑连接,而不会在实际应用程序中页面流复杂化之间产生线和交叉之间的重叠。 此外,声明性验证规则编辑器可操作以在设计时创建和管理页面流及其相关联的消息的多个声明性验证规则,该页面流及其相关联的消息可由页面流运行时使用以保持用户不进入和/或提交 错误或无效的数据进入页面流。 本说明书不是对本发明的完整描述或限制本发明的范围。 本发明的其它特征,方面和目的可以通过对说明书,附图和权利要求的评述来获得。

    CARGO SUPPORT DEVICE
    7.
    发明申请
    CARGO SUPPORT DEVICE 审中-公开
    货物支持设备

    公开(公告)号:US20130256352A1

    公开(公告)日:2013-10-03

    申请号:US13851074

    申请日:2013-03-26

    申请人: James Barnett

    发明人: James Barnett

    IPC分类号: B60R9/06

    摘要: A cargo support device that includes a cargo support bar having a top flat bar, a plurality of triangular braces and a pair of mounting plates, the top flat bar receives one or more pieces of cargo that would otherwise be placed on a tailgate of a pick-up truck, the triangular braces are coupled to a bottom portion of the cargo support bar and extend downward into the pick-up truck bed while the cargo support bar is placed across the pick-up truck bed, the pair of mounting plates are coupled underneath a first end of the cargo support bar and a second end of the cargo support bar and the pair of mounting plates are placed on the pair of rails of the pick-up truck bed. The device also includes a pair of mounting clamps to couple the cargo support bar to the sides of the pick-up truck bed.

    摘要翻译: 一种货物支撑装置,其包括具有顶部扁平杆,多个三角形支架和一对安装板的货物支撑杆,顶部扁平杆接收一个或多个否则将放置在拣选的后挡板上的货物 在货车上,三角形支架联接到货物支撑杆的底部并向下延伸到拾取卡车底座中,同时将货物支撑杆放置在拾取卡车底盘上,该对安装板被联接 在货物支撑杆的第一端和货物支撑杆的第二端下方,并且一对安装板放置在拾取卡车底盘的一对轨道上。 该装置还包括一对安装夹,以将货物支撑杆连接到拾取卡车车厢的侧面。

    System for Interacting with a Web Visitor
    8.
    发明申请
    System for Interacting with a Web Visitor 有权
    与Web访问者进行交互的系统

    公开(公告)号:US20130124641A1

    公开(公告)日:2013-05-16

    申请号:US13293575

    申请日:2011-11-10

    IPC分类号: G06F15/16 G06F11/30

    摘要: A system for interacting with a person browsing a web site has an Internet-connected server and a connected data repository, and software executing on the server from a non-transitory physical medium. The software provides an identity function identifying the person, a selection function checking the data repository for stored information regarding the identified person, including any tracking rules associated with the identified person, and one or more tracking functions monitoring and recording behavior of the person browsing the web site. The one or more tracking functions follow the tracking rules, if any, associated with the identified person in monitoring and recording behavior of the browsing person.

    摘要翻译: 用于与浏览网站的人进行交互的系统具有互联网连接的服务器和连接的数据存储库以及从非暂时物理介质在服务器上执行的软件。 软件提供识别人的身份识别功能,检查数据存储库的选择功能,用于存储关于所识别的人的信息,包括与所识别的人相关联的任何跟踪规则,以及一个或多个跟踪功能,监视和记录浏览 网站。 一个或多个跟踪功能遵循与所识别的人相关联的跟踪规则(如果有的话),以监视和记录浏览者的行为。

    Network router for heterogeneous ACD system
    9.
    发明授权
    Network router for heterogeneous ACD system 有权
    用于异构ACD系统的网络路由器

    公开(公告)号:US08229098B2

    公开(公告)日:2012-07-24

    申请号:US12114357

    申请日:2008-05-02

    IPC分类号: H04M3/523

    CPC分类号: H04M3/5237

    摘要: A method and apparatus for routing contacts within an automatic contact distribution system having a plurality of automatic contact distributors. The method includes the steps of receiving a request for contact from a human client through a public communication system and randomly tendering the contact request to some subset of the plurality of automatic contact distributors.

    摘要翻译: 一种在具有多个自动接触分配器的自动接触分配系统内布线接点的方法和设备。 该方法包括以下步骤:通过公共通信系统接收来自人类客户端的联系请求,并且将接触请求随机招标到多个自动接触分配器的某些子集。

    Network Router For Heterogeneous ACD System
    10.
    发明申请
    Network Router For Heterogeneous ACD System 有权
    网络路由器用于异构ACD系统

    公开(公告)号:US20090274293A1

    公开(公告)日:2009-11-05

    申请号:US12114357

    申请日:2008-05-02

    IPC分类号: H04M3/00

    CPC分类号: H04M3/5237

    摘要: A method and apparatus for routing contacts within an automatic contact distribution system having a plurality of automatic contact distributors. The method includes the steps of receiving a request for contact from a human client through a public communication system and randomly tendering the contact request to some subset of the plurality of automatic contact distributors.

    摘要翻译: 一种在具有多个自动接触分配器的自动接触分配系统内布线接点的方法和设备。 该方法包括以下步骤:通过公共通信系统接收来自人类客户端的联系请求,并且将接触请求随机招标到多个自动接触分配器的某些子集。