公开(公告)号：US10223137B2

公开(公告)日：2019-03-05

申请号：US14960613

申请日：2015-12-07

Applicant: International Business Machines Corporation

Inventor： Anthony T. Brew ,  Nathan Cullen ,  Fuguo Huang ,  Vinh Tuan Thai

IPC: G06F3/048 ,  G06F9/451 ,  G06F17/30

Abstract: A method of identifying topics which a user requires help with when using a software program is described. For each of a plurality of help documents, the help document is associated with a set of topics and their relative prevalence within the help document. User access to the help documents is tracked during use of the software program. Topics in relation to which help was required during use of the software program are identified based on an amount of access to one or more of the help documents and the relative prevalence of topics within the accessed help documents.

公开(公告)号：US10303755B2

公开(公告)日：2019-05-28

申请号：US14878482

申请日：2015-10-08

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： Nathan Cullen ,  Paul B. French ,  James Young

IPC: G06F17/24 ,  G06F17/27 ,  G06K9/00

Abstract: Updating a document relating to updates of a graphical user interface (GUI) is provided. An example method includes identifying one or more images in a screenshot of an existing graphical user interface (GUI) and in a screenshot of a new GUI modified from the existing GUI; extracting image text associated with one or more component images from the existing GUI and the new GUI; identifying, in the new GUI, text and image differences between the component images from the existing GUI and the new GUI; identifying, in a document, document text associated with the text and image differences; and modifying the associated document text according to the identified text and image differences.

公开(公告)号：US09922057B2

公开(公告)日：2018-03-20

申请号：US15018909

申请日：2016-02-09

Applicant: International Business Machines Corporation

Inventor： Anthony T. Brew ,  Nathan Cullen ,  Vinh Tuan Thai ,  Mark N. Wegman

IPC: G06F17/30 ,  G09B19/00

CPC classification number: G06F17/30292 ,  G06F17/30371 ,  G09B19/0053

Abstract: A method, computer program product, and system for constructing a dynamic knowledge base of software usage patterns. A user action is monitored to identify one or more user action sequences. A common action sequence for the user action is identified, based on the one or more user action sequences. An instructional information resource is identified that corresponds to the common action resource, wherein the instructional information resource is accessed by the user. A database is constructed based on the common action sequence. The database organizes the common action sequences and instruction information resource. The instructional information resource is determined to be above a threshold based on the number of times the user consults the instructional information resource.

公开(公告)号：US20170228401A1

公开(公告)日：2017-08-10

申请号：US15018909

申请日：2016-02-09

Applicant: International Business Machines Corporation

Inventor： Anthony T. Brew ,  Nathan Cullen ,  Vinh Tuan Thai ,  Mark N. Wegman

IPC: G06F17/30 ,  G09B19/00

CPC classification number: G06F17/30292 ,  G06F17/30371 ,  G09B19/0053

Abstract: A method, computer program product, and system for constructing a dynamic knowledge base of software usage patterns. A user action is monitored to identify one or more user action sequences. A common action sequence for the user action is identified, based on the one or more user action sequences. An instructional information resource is identified that corresponds to the common action resource, wherein the instructional information resource is accessed by the user. A database is constructed based on the common action sequence. The database organizes the common action sequences and instruction information resource. The instructional information resource is determined to be above a threshold based on the number of times the user consults the instructional information resource.

公开(公告)号：US20170160876A1

公开(公告)日：2017-06-08

申请号：US14960613

申请日：2015-12-07

Applicant: International Business Machines Corporation

Inventor： Anthony T. Brew ,  Nathan Cullen ,  Fuguo Huang ,  Vinh Tuan Thai

IPC: G06F3/0481 ,  G06F3/0482

CPC classification number: G06F9/453 ,  G06F17/30693

Abstract: A method of identifying topics which a user requires help with when using a software program is described. For each of a plurality of help documents, the help document is associated with a set of topics and their relative prevalence within the help document. User access to the help documents is tracked during use of the software program. Topics in relation to which help was required during use of the software program are identified based on an amount of access to one or more of the help documents and the relative prevalence of topics within the accessed help documents.