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公开(公告)号：US20210216706A1
公开(公告)日：2021-07-15
申请号：US16743384
申请日：2020-01-15
IPC分类号： G06F40/205 , G06N3/02 , G06K9/62
摘要： Pairing a user response and associated context with a neural network associated with a virtual assistant computer during a dynamic text conversation with an end user. The virtual assistant computer receives a detected user generated text input; determines context of the detected user generated text input; compares the context of the detected user generated text input by comparing a confidence score representing context of the user generated input to a classification associated with each of a plurality of existing nodes of a neural network. For confidence scores below a threshold relative to the classification associated with each of the existing nodes of the neural network, the virtual assistant computer creates a new node within the neural network and assigns the context of the user generated text to the new node.
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公开(公告)号：US20210209441A1
公开(公告)日：2021-07-08
申请号：US16734732
申请日：2020-01-06
摘要： A system and method compare performance of virtual assistants. A user selects metrics for evaluating two or more virtual assistants, and these metrics may be weighted by the user. One or more chat sessions from each virtual assistant are then analyzed using the weighted metrics to generate a score for each chat session. The scores of chat sessions of different virtual assistants are then compared according to the selected weighted metrics, and a recommendation of a virtual assistant may be made based on the score comparison. The evaluation of multiple virtual assistants allows comparing these virtual assistants to determine which provides the better customer service according to the selected weighted metrics.
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公开(公告)号：US20210049238A1
公开(公告)日：2021-02-18
申请号：US16541601
申请日：2019-08-15
发明人： Garfield W. Vaughn , Vasanthi M. Gopal , Gandhi Sivakumar , Malar Kandasamy , Lakshmi Priya Shanmugam
IPC分类号： G06F17/27 , G06N20/00 , G06F3/01 , G06F3/0481
摘要： A computer-implemented method, system and computer program product for initiating a conversation by a virtual agent. The boundary of a widget of a webpage the user is utilizing is determined. The user's interactions or lack of interactions with the widget within the determined boundary of the widget of the webpage is then determined, such as based on tracking the eye gaze or focus of the user. If it is determined that the user is experiencing difficulty in utilizing the widget, then the content associated with the widget is extracted. The extracted widget content is then mapped to the virtual agent content. The virtual agent is instructed to initiate a conversation based on the extracted widget content. In this manner, the virtual agent will now be able to dynamically initiate a conversation with the user to assist the user in addressing a problem the user is currently experiencing with the widget.
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公开(公告)号：US20210034784A1
公开(公告)日：2021-02-04
申请号：US16528793
申请日：2019-08-01
IPC分类号： G06F21/64 , G06N3/08 , G06F16/951 , G06F16/9536 , G06Q50/00
摘要： Using machine logic (for example machine learning, artificial intelligence, cognitive computing) to determine whether an article (that is text, sometimes accompanied by pictures, video and/or audio) relates to real world events that occurred in the real world, or virtual world events that occurred in a virtual world (for example, a fantasy sports league). Using machine logic (for example machine learning, artificial intelligence, cognitive computing) to determine whether various portions of an article relates to real world events, or virtual world events on a portion by portion basis.
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公开(公告)号：US11210059B2
公开(公告)日：2021-12-28
申请号：US16451067
申请日：2019-06-25
摘要： A method and system for modifying an audible command is provided. The method includes continuously receiving audible commands associated with a context of interactions between a user and individuals. The audible commands are analyzed with respect to associated actions and user attributes of the audible commands are identified. Specified information required for executing each command of the audible commands and portions of the specified information associated with specified individuals of the individuals are determined. Digital audio samples of the user are retrieved and assigned to the portions of the specified information with respect to each command. The associated actions are modified with respect to the specified individuals and self-learning software code comprising the modified actions is generated and executed such that the commands are executed with respect to the modified actions.
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公开(公告)号：US10579588B2
公开(公告)日：2020-03-03
申请号：US15463637
申请日：2017-03-20
摘要： A method includes a digital subscription management system (DSMS) receiving from a source system a request to perform an edit of at least one data object, the DSMS sending a request for response (RFR) to subscribing systems having a copy of the at least one data object, the DSMS receiving a response from the subscribing systems, and the DSMS performing the edit.
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公开(公告)号：US09633069B2
公开(公告)日：2017-04-25
申请号：US14851693
申请日：2015-09-11
CPC分类号： G06F17/30117 , G06F17/30371 , G06F17/30575 , G06F17/30917 , G06F21/10 , G06F2221/0795 , G06Q30/02
摘要： A method includes a digital subscription management system (DSMS) receiving from a source system a request to perform an edit of at least one data object, the DSMS sending a request for response (RFR) to subscribing systems having a copy of the at least one data object, the DSMS receiving a response from the subscribing systems, and the DSMS performing the edit.
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公开(公告)号：US11741370B2
公开(公告)日：2023-08-29
申请号：US16553823
申请日：2019-08-28
摘要： Methods, computer program products, and systems are presented. The methods include, for instance: generating a plurality of deep transfer learning networks including a source deep transfer learning network for a source domain and a target deep transfer learning network for a target domain. Transfer layers of the source deep transfer learning network are encoded to a chromosome, diversified, and integrated with the target deep transfer learning network and the target deep transfer learning network passing a predefined fitness threshold condition is produced.
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公开(公告)号：US20210073264A1
公开(公告)日：2021-03-11
申请号：US16566149
申请日：2019-09-10
IPC分类号： G06F16/483 , G06F16/45 , G06N20/00 , G06K9/00
摘要： A method and system for modifying media content is provided. The method includes enabling access to first media content. Audio and video data of the first media content is analyzed with respect to external data associated with the first media content and resulting attributes are identified. An overall rating value associated with the first media content is assigned and micro-scenes of the first media content are defined. Each said micro-scene includes audio/video frames of the first media content comprising similar content of the resulting attributes. A micro-rating value for each micro-scene is assigned and the media content the micro-scenes and each micro-rating value is stored in a database.
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公开(公告)号：US20200382450A1
公开(公告)日：2020-12-03
申请号：US16427623
申请日：2019-05-31
摘要： According to a computer-implemented method, a chat data set is received, which chat data set includes information indicative of a plurality of natural language chat transcripts of chats that occurred between a virtual agent and a human. Machine logic analyzes the chat data set to identify an error that occurred in the operation of the virtual agent. The machine logic updates a chat model based on the chat data set.
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