公开(公告)号：US10594864B2

公开(公告)日：2020-03-17

申请号：US15945632

申请日：2018-04-04

申请人： INTERACTIVE INTELLIGENCE GROUP, INC.

发明人： Mark R. Stumpf ,  Chad McCormick ,  Brian Wolfe

IPC分类号： H04M3/51

摘要： A system and method are presented for advanced campaign management in outbound dialing platforms. In a contact center environment, a dialing campaign may be configured such that the outbound dialing platform modifies its behavior automatically throughout the dialing campaign as conditions change. Dialing campaigns may be constructed from groups, which are organized into a campaign sequence. As the campaign sequence flows between groups, details of the campaign may be monitored and evaluated by the platform. Group transitions may be initiated based on activation triggers. In an embodiment, campaign sequences may also be automatically transitioned to new campaign sequences, paused, or reset based on activation triggers. A transition may also be initiated by manual override of the platform.

公开(公告)号：US20180332168A1

公开(公告)日：2018-11-15

申请号：US15945632

申请日：2018-04-04

申请人： INTERACTIVE INTELLIGENCE GROUP, INC.

发明人： Mark R. Stumpf ,  Chad McCormick ,  Brian Wolfe

IPC分类号： H04M3/51

摘要： A system and method are presented for advanced campaign management in outbound dialing platforms. In a contact center environment, a dialing campaign may be configured such that the outbound dialing platform modifies its behavior automatically throughout the dialing campaign as conditions change. Dialing campaigns may be constructed from groups, which are organized into a campaign sequence. As the campaign sequence flows between groups, details of the campaign may be monitored and evaluated by the platform. Group transitions may be initiated based on activation triggers. In an embodiment, campaign sequences may also be automatically transitioned to new campaign sequences, paused, or reset based on activation triggers. A transition may also be initiated by manual override of the platform.

公开(公告)号：US20170230503A1

公开(公告)日：2017-08-10

申请号：US15410846

申请日：2017-01-20

申请人： Interactive Intelligence Group, Inc.

发明人： Mark R. Stumpf ,  Chad McCormick ,  Brian Wolfe

IPC分类号： H04M3/51

CPC分类号： H04M3/5158 ,  H04M2203/256 ,  H04M2203/401

摘要： A system and method are presented for advanced campaign management in outbound dialing platforms. In a contact center environment, a dialing campaign may be configured such that the outbound dialing platform modifies its behavior automatically throughout the dialing campaign as conditions change. Dialing campaigns may be constructed from groups, which are organized into a campaign sequence. As the campaign sequence flows between groups, details of the campaign may be monitored and evaluated by the platform. Group transitions may be initiated based on activation triggers. In an embodiment, campaign sequences may also be automatically transitioned to new campaign sequences, paused, or reset based on activation triggers. A transition may also be initiated by manual override of the platform.

公开(公告)号：US09979821B2

公开(公告)日：2018-05-22

申请号：US15410846

申请日：2017-01-20

申请人： Interactive Intelligence Group, Inc.

发明人： Mark R. Stumpf ,  Chad McCormick ,  Brian Wolfe

IPC分类号： H04M3/51

CPC分类号： H04M3/5158 ,  H04M2203/256 ,  H04M2203/401

摘要： A system and method are presented for advanced campaign management in outbound dialing platforms. In a contact center environment, a dialing campaign may be configured such that the outbound dialing platform modifies its behavior automatically throughout the dialing campaign as conditions change. Dialing campaigns may be constructed from groups, which are organized into a campaign sequence. As the campaign sequence flows between groups, details of the campaign may be monitored and evaluated by the platform. Group transitions may be initiated based on activation triggers. In an embodiment, campaign sequences may also be automatically transitioned to new campaign sequences, paused, or reset based on activation triggers. A transition may also be initiated by manual override of the platform.