Invention Grant
- Patent Title: System and method for advanced campaign management
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Application No.: US15945632Application Date: 2018-04-04
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Publication No.: US10594864B2Publication Date: 2020-03-17
- Inventor: Mark R. Stumpf , Chad McCormick , Brian Wolfe
- Applicant: INTERACTIVE INTELLIGENCE GROUP, INC.
- Main IPC: H04M3/51
- IPC: H04M3/51
![System and method for advanced campaign management](/abs-image/US/2020/03/17/US10594864B2/abs.jpg.150x150.jpg)
Abstract:
A system and method are presented for advanced campaign management in outbound dialing platforms. In a contact center environment, a dialing campaign may be configured such that the outbound dialing platform modifies its behavior automatically throughout the dialing campaign as conditions change. Dialing campaigns may be constructed from groups, which are organized into a campaign sequence. As the campaign sequence flows between groups, details of the campaign may be monitored and evaluated by the platform. Group transitions may be initiated based on activation triggers. In an embodiment, campaign sequences may also be automatically transitioned to new campaign sequences, paused, or reset based on activation triggers. A transition may also be initiated by manual override of the platform.
Public/Granted literature
- US20180332168A1 SYSTEM AND METHOD FOR ADVANCED CAMPAIGN MANAGEMENT Public/Granted day:2018-11-15
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