公开(公告)号：US20230216311A1

公开(公告)日：2023-07-06

申请号：US18008258

申请日：2021-06-03

Applicant: Huawei Technologies Co., Ltd.

Inventor： Zhaohui Tang ,  Xinxian Lu ,  Lei Miao ,  Wenli Wang

IPC: H02J7/00 ,  H04M1/72454

CPC classification number: H02J7/00034 ,  H02J7/007188 ,  H02J7/0071 ,  H04M1/72454

Abstract: A charging management method includes, in a charging process, determining, by an electronic device, charging behavior information; determining, by the electronic device, a charging control policy based on the charging behavior information; and performing, by the electronic device, charging according to the charging control policy to avoid the electronic device from being in a float-charging state for a long time.

公开(公告)号：US20230014616A1

公开(公告)日：2023-01-19

申请号：US17947986

申请日：2022-09-19

Applicant: Huawei Technologies Co., Ltd.

Inventor： Kenan Liu ,  Xinxian Lu ,  Lei Miao ,  Junjie Wang ,  Hongma Liu ,  Zhaohui Tang ,  Duming Wu

IPC: H02J7/00

Abstract: This application discloses a charging management and control method and an electronic device. The method includes: When connecting to an external power supply, the electronic device starts to obtain data such as a time at which the external power supply is connected, a battery level, and a charger type; the electronic device obtains first duration and second duration based on the data; in the first duration, the electronic device performs fast charging on the battery; and in the second duration, the electronic device performs slow charging on the battery, or suspends charging the battery. In this way, the electronic device performs management and control on a charging process of the battery when charging the battery, to reduce a time of continuing charging the battery in a fully charged state by the electronic device.

公开(公告)号：US10097590B2

公开(公告)日：2018-10-09

申请号：US15457759

申请日：2017-03-13

Applicant: Huawei Technologies Co., Ltd.

Inventor： Zhaohui Tang ,  Sining Wei ,  Rongjun Huang ,  Tongbing Liu

IPC: H04L29/06 ,  H04M7/00 ,  H04M3/523 ,  H04M3/51 ,  H04L29/08

Abstract: Embodiments of the present invention provide a call processing method and control apparatus, an automatic call distribution apparatus, and an agent terminal. The call processing method, which executed by the call control apparatus, includes: receiving, a processing request for a call, and extracting a media connection address and a media capability of an automatic call distribution apparatus; performing, media negotiation based on a media capability of an agent terminal and the automatic call distribution apparatus; and establishing, a media session between the agent terminal and the automatic call distribution apparatus according to a media connection address of the agent terminal, the media connection address of the automatic call distribution apparatus, and a media negotiation result. The embodiments of the present invention can reduce the processing load of an entire cloud server, which effectively ensures the service quality of a call center constructed based on cloud computing technologies.

公开(公告)号：US20140334618A1

公开(公告)日：2014-11-13

申请号：US14325000

申请日：2014-07-07

Applicant: Huawei Technologies Co., Ltd.

Inventor： Zhaohui Tang ,  Sining Wei ,  Rongjun Huang ,  Tongbing Liu

IPC: H04M3/51

CPC classification number: H04L65/1066 ,  H04L65/1006 ,  H04L65/1046 ,  H04L65/1069 ,  H04L65/608 ,  H04L65/80 ,  H04L67/10 ,  H04L69/16 ,  H04L69/24 ,  H04M3/5141 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M7/006

Abstract: Embodiments of the present invention provide a call processing method and control apparatus, an automatic call distribution apparatus, and an agent terminal. The call processing method, which executed by the call control apparatus, includes: receiving, a processing request for a call, and extracting a media connection address and a media capability of an automatic call distribution apparatus; performing, media negotiation based on a media capability of an agent terminal and the automatic call distribution apparatus; and establishing, a media session between the agent terminal and the automatic call distribution apparatus according to a media connection address of the agent terminal, the media connection address of the automatic call distribution apparatus, and a media negotiation result. The embodiments of the present invention can reduce the processing load of an entire cloud server, which effectively ensures the service quality of a call center constructed based on cloud computing technologies.

Abstract translation: 本发明的实施例提供一种呼叫处理方法和控制装置，自动呼叫分配装置和代理终端。 由呼叫控制装置执行的呼叫处理方法包括：接收呼叫的处理请求，提取自动呼叫分配装置的媒体连接地址和媒体能力; 基于代理终端的媒体能力和自动呼叫分配装置执行媒体协商; 以及根据代理终端的媒体连接地址，自动呼叫分配装置的媒体连接地址和媒体协商结果建立代理终端与自动呼叫分配装置之间的媒体会话。 本发明的实施例可以降低整个云服务器的处理负担，有效地确保了基于云计算技术构建的呼叫中心的服务质量。

公开(公告)号：US20190020692A1

公开(公告)日：2019-01-17

申请号：US16134891

申请日：2018-09-18

Applicant: Huawei Technologies Co., Ltd.

Inventor： Zhaohui Tang ,  Sining Wei ,  Rongjun Huang ,  Tongbing Liu

IPC: H04L29/06 ,  H04M3/51 ,  H04M7/00 ,  H04M3/523 ,  H04L29/08

CPC classification number: H04L65/1066 ,  H04L65/1006 ,  H04L65/1046 ,  H04L65/1069 ,  H04L65/608 ,  H04L65/80 ,  H04L67/10 ,  H04L69/16 ,  H04L69/24 ,  H04M3/5141 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M7/006 ,  H05K999/99

Abstract: Embodiments of the present invention provide a call processing method and control apparatus, an automatic call distribution apparatus, and an agent terminal. The call processing method, which executed by the call control apparatus, includes: receiving, a processing request for a call, and extracting a media connection address and a media capability of an automatic call distribution apparatus; performing, media negotiation based on a media capability of an agent terminal and the automatic call distribution apparatus; and establishing, a media session between the agent terminal and the automatic call distribution apparatus according to a media connection address of the agent terminal, the media connection address of the automatic call distribution apparatus, and a media negotiation result. The embodiments of the present invention can reduce the processing load of an entire cloud server, which effectively ensures the service quality of a call center constructed based on cloud computing technologies.

公开(公告)号：US09344571B2

公开(公告)日：2016-05-17

申请号：US14325000

申请日：2014-07-07

Applicant: Huawei Technologies Co., Ltd.

Inventor： Zhaohui Tang ,  Sining Wei ,  Rongjun Huang ,  Tongbing Liu

IPC: H04M3/51 ,  H04L29/06 ,  H04M7/00

CPC classification number: H04L65/1066 ,  H04L65/1006 ,  H04L65/1046 ,  H04L65/1069 ,  H04L65/608 ,  H04L65/80 ,  H04L67/10 ,  H04L69/16 ,  H04L69/24 ,  H04M3/5141 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M7/006

Abstract: Embodiments of the present invention provide a call processing method and control apparatus, an automatic call distribution apparatus, and an agent terminal. The call processing method, which executed by the call control apparatus, includes: receiving, a processing request for a call, and extracting a media connection address and a media capability of an automatic call distribution apparatus; performing, media negotiation based on a media capability of an agent terminal and the automatic call distribution apparatus; and establishing, a media session between the agent terminal and the automatic call distribution apparatus according to a media connection address of the agent terminal, the media connection address of the automatic call distribution apparatus, and a media negotiation result. The embodiments of the present invention can reduce the processing load of an entire cloud server, which effectively ensures the service quality of a call center constructed based on cloud computing technologies.

Abstract translation: 本发明的实施例提供一种呼叫处理方法和控制装置，自动呼叫分配装置和代理终端。 由呼叫控制装置执行的呼叫处理方法包括：接收呼叫的处理请求，提取自动呼叫分配装置的媒体连接地址和媒体能力; 基于代理终端的媒体能力和自动呼叫分配装置执行媒体协商; 以及根据代理终端的媒体连接地址，自动呼叫分配装置的媒体连接地址和媒体协商结果建立代理终端与自动呼叫分配装置之间的媒体会话。 本发明的实施例可以降低整个云服务器的处理负担，有效地确保了基于云计算技术构建的呼叫中心的服务质量。

公开(公告)号：US10601878B2

公开(公告)日：2020-03-24

申请号：US16134891

申请日：2018-09-18

Applicant: Huawei Technologies Co., Ltd.

Inventor： Zhaohui Tang ,  Sining Wei ,  Rongjun Huang ,  Tongbing Liu

IPC: H04L29/06 ,  H04M3/51 ,  H04M7/00 ,  H04M3/523 ,  H04L29/08

Abstract: Embodiments of the present invention provide a call processing method and control apparatus, an automatic call distribution apparatus, and an agent terminal. The call processing method, which executed by the call control apparatus, includes: receiving, a processing request for a call, and extracting a media connection address and a media capability of an automatic call distribution apparatus; performing, media negotiation based on a media capability of an agent terminal and the automatic call distribution apparatus; and establishing, a media session between the agent terminal and the automatic call distribution apparatus according to a media connection address of the agent terminal, the media connection address of the automatic call distribution apparatus, and a media negotiation result. The embodiments of the present invention can reduce the processing load of an entire cloud server, which effectively ensures the service quality of a call center constructed based on cloud computing technologies.

公开(公告)号：US20170187760A1

公开(公告)日：2017-06-29

申请号：US15457759

申请日：2017-03-13

Applicant: Huawei Technologies Co., Ltd.

Inventor： Zhaohui Tang ,  Sining Wei ,  Rongjun Huang ,  Tongbing Liu

IPC: H04L29/06 ,  H04M7/00 ,  H04M3/523 ,  H04M3/51

CPC classification number: H04L65/1066 ,  H04L65/1006 ,  H04L65/1046 ,  H04L65/1069 ,  H04L65/608 ,  H04L65/80 ,  H04L67/10 ,  H04L69/16 ,  H04L69/24 ,  H04M3/5141 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M7/006

Abstract: Embodiments of the present invention provide a call processing method and control apparatus, an automatic call distribution apparatus, and an agent terminal. The call processing method, which executed by the call control apparatus, includes: receiving, a processing request for a call, and extracting a media connection address and a media capability of an automatic call distribution apparatus; performing, media negotiation based on a media capability of an agent terminal and the automatic call distribution apparatus; and establishing, a media session between the agent terminal and the automatic call distribution apparatus according to a media connection address of the agent terminal, the media connection address of the automatic call distribution apparatus, and a media negotiation result. The embodiments of the present invention can reduce the processing load of an entire cloud server, which effectively ensures the service quality of a call center constructed based on cloud computing technologies.

公开(公告)号：US09628519B2

公开(公告)日：2017-04-18

申请号：US15095814

申请日：2016-04-11

Applicant: Huawei Technologies Co., Ltd.

Inventor： Zhaohui Tang ,  Sining Wei ,  Rongjun Huang ,  Tongbing Liu

IPC: H04M3/51 ,  H04L29/06 ,  H04M7/00 ,  H04M3/523

CPC classification number: H04L65/1066 ,  H04L65/1006 ,  H04L65/1046 ,  H04L65/1069 ,  H04L65/608 ,  H04L65/80 ,  H04L67/10 ,  H04L69/16 ,  H04L69/24 ,  H04M3/5141 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M7/006

Abstract: Embodiments of the present invention provide a call processing method and control apparatus, an automatic call distribution apparatus, and an agent terminal. The call processing method, which executed by the call control apparatus, includes: receiving, a processing request for a call, and extracting a media connection address and a media capability of an automatic call distribution apparatus; performing, media negotiation based on a media capability of an agent terminal and the automatic call distribution apparatus; and establishing, a media session between the agent terminal and the automatic call distribution apparatus according to a media connection address of the agent terminal, the media connection address of the automatic call distribution apparatus, and a media negotiation result. The embodiments of the present invention can reduce the processing load of an entire cloud server, which effectively ensures the service quality of a call center constructed based on cloud computing technologies.

公开(公告)号：US20160226924A1

公开(公告)日：2016-08-04

申请号：US15095814

申请日：2016-04-11

Applicant: Huawei Technologies Co., Ltd.

Inventor： Zhaohui Tang ,  Sining Wei ,  Rongjun Huang ,  Tongbing Liu

IPC: H04L29/06 ,  H04M7/00 ,  H04M3/523 ,  H04M3/51

CPC classification number: H04L65/1066 ,  H04L65/1006 ,  H04L65/1046 ,  H04L65/1069 ,  H04L65/608 ,  H04L65/80 ,  H04L67/10 ,  H04L69/16 ,  H04L69/24 ,  H04M3/5141 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M7/006

Abstract: Embodiments of the present invention provide a call processing method and control apparatus, an automatic call distribution apparatus, and an agent terminal. The call processing method, which executed by the call control apparatus, includes: receiving, a processing request for a call, and extracting a media connection address and a media capability of an automatic call distribution apparatus; performing, media negotiation based on a media capability of an agent terminal and the automatic call distribution apparatus; and establishing, a media session between the agent terminal and the automatic call distribution apparatus according to a media connection address of the agent terminal, the media connection address of the automatic call distribution apparatus, and a media negotiation result. The embodiments of the present invention can reduce the processing load of an entire cloud server, which effectively ensures the service quality of a call center constructed based on cloud computing technologies.

Abstract translation: 本发明的实施例提供一种呼叫处理方法和控制装置，自动呼叫分配装置和代理终端。 由呼叫控制装置执行的呼叫处理方法包括：接收呼叫的处理请求，提取自动呼叫分配装置的媒体连接地址和媒体能力; 基于代理终端的媒体能力和自动呼叫分配装置执行媒体协商; 以及根据代理终端的媒体连接地址，自动呼叫分配装置的媒体连接地址和媒体协商结果建立代理终端与自动呼叫分配装置之间的媒体会话。 本发明的实施例可以降低整个云服务器的处理负担，有效地确保了基于云计算技术构建的呼叫中心的服务质量。