公开(公告)号：US11240374B2

公开(公告)日：2022-02-01

申请号：US16996309

申请日：2020-08-18

Applicant: HUAWEI TECHNOLOGIES CO., LTD.

Inventor： Guofeng Mao ,  Rongguo Chen

IPC: H04M3/22 ,  H04M3/42 ,  H04M3/20 ,  H04M3/436

Abstract: Example embodiments of this disclosure provide a method, an apparatus, a server, a storage medium, and a system for call processing. The method includes: monitoring, in real time, a call processing process of an artificial intelligence AI robot, to obtain an interaction text of the call, where the interaction text includes a recognition result of a user question and a reply to the user question; obtaining a service level value of the AI robot for the call based on the obtained interaction text; and when the service level value meets a first condition, performing an intervention operation on the call by using a target agent device.