METHOD FOR CREATING A KNOWLEDGE BASE OF COMPONENTS AND THEIR PROBLEMS FROM SHORT TEXT UTTERANCES

    公开(公告)号:US20200327886A1

    公开(公告)日:2020-10-15

    申请号:US16380343

    申请日:2019-04-10

    Applicant: Hitachi, Ltd.

    Abstract: Example implementations involve a framework for knowledge base construction of components and problems in short texts. The framework extracts domain-specific components and problems from textual corpora such as service manuals, repair records, and public Q/A forums using: 1) domain-specific syntactic rules leveraging part of speech tagging (POS), and 2) a neural attention-based seq2seq model which tags raw sentences end-to-end identifying components and their associated problems. Once acquired, this knowledge can be leveraged to accelerate the development and deployment of intelligent conversational assistants for various industrial AI scenarios (e.g., repair recommendation, operations, and so on) through better understanding of user utterances. The example implementations give better tagging accuracy on various datasets outperforming well known off-the-shelf systems.

    MANAGEMENT AND EXECUTION OF EQUIPMENT MAINTENANCE

    公开(公告)号:US20200075027A1

    公开(公告)日:2020-03-05

    申请号:US16121837

    申请日:2018-09-05

    Applicant: HITACHI, LTD.

    Abstract: In some examples, a system may receive from a device, speech sound patterns corresponding to a voice input related to equipment. Further, the system may determine an identity of a person associated with the device, and may identify the equipment related to the voice input. Using at least one of the received speech sound patterns or a text conversion of the speech sound patterns, along with an equipment history of the identified equipment, as input to one or more machine learning models, the system may determine, at least partially, an instruction related to the equipment. Additionally, the system may send, to the device, the instruction related to the equipment as an audio file for playback on the device.

Patent Agency Ranking