-
公开(公告)号：US20250039185A1
公开(公告)日：2025-01-30
申请号：US18906338
申请日：2024-10-04
Applicant: Glance Networks, Inc.
Inventor： Richard L. Baker , Andrew Norman , Brendan Ronan , Ellis Oliver Jones , Edward F. Hardebeck , Edward J. McGowan , Deborah Mendez
IPC: H04L9/40 , G06F3/14 , G06F16/958 , G06F40/106 , G06F40/143 , H04L43/0852 , H04L67/02 , H04L67/1095
Abstract: Secure sharing of a document on a co-browse session is implemented by causing a JavaScript implemented document viewer to create HTML5 description of a rendered view of a document's content, and transmitting the HTML5 description of the rendered view of the document content as a DOM elements on the co-browse session. The rendered view of the document is overlayed on the web page being co-browsed, which enables the participants to the co-browse session to collaboratively view the rendered view of the document. However, since the document itself only resides in the visitor's browser, the document itself is not transmitted on the co-browse session. Media URLs can also be shared, and the participants' views of the audio/video media is synchronized by causing the video to play locally at each participant but synchronized with the visitor. Live video of the participants to the co-browse session is also implemented.
-
公开(公告)号：US11736611B2
公开(公告)日：2023-08-22
申请号：US17460664
申请日：2021-08-30
Applicant: Glance Networks, Inc.
Inventor： Edward F. Hardebeck , Deborah Mendez , Richard L. Baker , Tom Martin
IPC: H04M3/51 , H04L65/1096 , H04L65/1076
CPC classification number: H04M3/5183 , H04L65/1076 , H04L65/1096
Abstract: A method and apparatus for visual engagement using automatically dynamically selected visualization mediums is described that will allow visual engagement via visual engagement sessions between customers and agents regardless of the type of application in use at the customer. Calls between customers and agents are implemented using the Public Switched Telephone Network (PSTN) or Voice over Internet Protocol (VoIP), and visual engagement sessions are added to the calls, which enables visual engagement to occur without requiring modification of the manner in which calls are handled (routed) and bridged at the call center. In some embodiments, to enable an agent to see an output of an application client in use by a customer, a visualization system automatically selects one or more types of visualization technology for a visualization session with the customer based on the type of application client in use at the customer.
-
公开(公告)号：US20150149645A1
公开(公告)日：2015-05-28
申请号：US14598919
申请日：2015-01-16
Applicant: Glance Networks, Inc.
Inventor： Deborah Mendez , Edward F. Hardebeck , Richard L. Baker , Claudio Topolcic
IPC: H04L29/08
CPC classification number: H04L67/02 , G06F3/0484 , G06F17/2247 , G06F17/30873 , G06Q30/016 , H04L51/046 , H04L65/403 , H04L67/141
Abstract: A co-browse service uses JavaScript to allow a web page shown in a user's browser to be viewed remotely. Updates to the web page are rendered into HTML and forwarded on the co-browse session. Aspects of the web page that should not be visible are specified in a list of masked elements which prevents the JavaScript from transmitting the content of those elements on the co-browse session. A person viewing the web page at the remote location can select objects to have those objects highlighted within the user's browser. Likewise the person viewing the web page may manipulate the objects by selecting objects and entering information into the objects. Updates to the web page are collected and aggregated such that only the most recent updates are forwarded on the co-browse session. Updates that don't affect the DOM, such as hover state, are also transmitted on the session.
-
公开(公告)号：US20250061223A1
公开(公告)日：2025-02-20
申请号：US18938636
申请日：2024-11-06
Applicant: Glance Networks, Inc.
Inventor： Kyle Shank , Ankit Desai , Edward F. Hardebeck , Richard L. Baker , Joseph R. Belmonte
IPC: G06F21/62
Abstract: Masking JavaScript in an embedded browser of an application display identifies areas within the embedded browser that are to be masked to a screensharing client, to enable the screensharing client to redact corresponding regions of the application display when the application display is transmitted on a screenshare session. A list of CSS selectors is provided to the masking script identifying HTML elements in the DOM that are to be masked. The masking script determines the locations and sizes of the HTML elements within the embedded browser and reports the masked areas to a screensharing client. The screensharing client correlates the masked areas within the embedded browser to regions of the application display containing the embedded browser. The screensharing client redacts the correlated regions from the screensharing data and does not transmit the redacted regions to prevent information appearing in the redacted regions from being transmitted on the screenshare session.
-
公开(公告)号：US12141307B2
公开(公告)日：2024-11-12
申请号：US17737363
申请日：2022-05-05
Applicant: Glance Networks, Inc.
Inventor： Kyle Shank , Ankit Desai , Edward F. Hardebeck , Richard L. Baker , Joseph R. Belmonte
IPC: G06F21/62
Abstract: Masking JavaScript in an embedded browser of an application display identifies areas within the embedded browser that are to be masked to a screensharing client, to enable the screensharing client to redact corresponding regions of the application display when the application display is transmitted on a screenshare session. A list of CSS selectors is provided to the masking script identifying HTML elements in the DOM that are to be masked. The masking script determines the locations and sizes of the HTML elements within the embedded browser and reports the masked areas to a screensharing client. The screensharing client correlates the masked areas within the embedded browser to regions of the application display containing the embedded browser. The screensharing client redacts the correlated regions from the screensharing data and does not transmit the redacted regions to prevent information appearing in the redacted regions from being transmitted on the screenshare session.
-
Patent Agency Ranking
公开(公告)号：US20210029247A1
公开(公告)日：2021-01-28
申请号：US16998572
申请日：2020-08-20
Applicant: Glance Networks, Inc.
Inventor： Edward F. Hardebeck , Deborah Mendez , Richard L. Baker , Tom Martin
Abstract: A method and apparatus for visual engagement using automatically dynamically selected visualization mediums is described that will allow visual engagement via visual engagement sessions between customers and agents regardless of the type of application in use at the customer. Calls between customers and agents are implemented using the Public Switched Telephone Network (PSTN) or Voice over Internet Protocol (VoIP), and visual engagement sessions are added to the calls, which enables visual engagement to occur without requiring modification of the manner in which calls are handled (routed) and bridged at the call center. In some embodiments, to enable an agent to see an output of an application client in use by a customer, a visualization system automatically selects one or more types of visualization technology for a visualization session with the customer based on the type of application client in use at the customer.
-
公开(公告)号：US20180219849A1
公开(公告)日：2018-08-02
申请号：US15420619
申请日：2017-01-31
Applicant: Glance Networks, Inc.
Inventor： Ellis Oliver Jones , Deborah Mendez , Richard L. Baker , Edward F. Hardebeck
CPC classification number: H04L63/083 , G06F16/904 , H04L29/08 , H04L41/046 , H04L63/101 , H04L67/02 , H04L67/14 , H04L67/20
Abstract: An agent providing customer support to visitors on a website can co-browse with the visitors as they interact with the website. The agent is provided with a list of authorized third-party domains. Upon selection of one of the authorized third-party domains, an invitation will be sent to the visitor to co-browse with the agent on the website in the unaffiliated third-party domain. Acceptance of the invitation causes a co-browse browser extension to be downloaded to the visitor's browser and redirects the visitor's browser to the website in the third-party domain. The co-browse browser extension contains co-browse script to replicate the DOM of the visitor's browser to the agent so that the agent can view the visitor's browser as the visitor interacts with the website in the third-party domain.
-
公开(公告)号：US20170013073A1
公开(公告)日：2017-01-12
申请号：US15270258
申请日：2016-09-20
Applicant: Glance Networks, Inc.
Inventor： Deborah Mendez , Edward F. Hardebeck , Richard L. Baker
IPC: H04L29/08
Abstract: Script on a visitor's browser posts information about the visitor to a presence system. The script may post information such as the URL of the page being viewed by the visitor and any available information identifying the visitor. Agents connect to the presence system to detect visitors on the website. Any identifying information posted by the visitors to the presence system is captured into the agent CRM system to enable the agents to see, within the CRM system, which contacts known to the CRM system are currently on the website. The agent may signal the visitor through the presence system to initiate a co-browse session on which the agent can see the visitor's activities on the website. The co-browse session may be initiated by the agent without requiring the visitor to take action and optionally without the visitor's knowledge.
Abstract translation: 访问者浏览器上的脚本将有关访问者的信息发布到现场系统。 脚本可以发布诸如访问者正在查看的页面的URL以及标识访问者的任何可用信息之类的信息。 代理连接到存在系统以检测网站上的访问者。 由访问者向存在系统发布的任何识别信息被捕获到代理CRM系统中，以使代理能够在CRM系统中看到CRM系统已知的联系人当前在网站上。 代理人可以通过在场系统向访问者发出信号，以启动协同浏览会话，代理人可以在该会话中查看访问者在网站上的活动。 共同浏览会话可以由代理发起，而不需要访问者采取行动，并且可选地没有访问者的知识。
-
公开(公告)号：US20150149558A1
公开(公告)日：2015-05-28
申请号：US14598862
申请日：2015-01-16
Applicant: Glance Networks, Inc.
Inventor： Deborah Mendez , Edward F. Hardebeck , Richard L. Baker , Claudio Topolcic
CPC classification number: H04L67/02 , G06F3/0484 , G06F17/2247 , G06F17/30873 , G06Q30/016 , H04L51/046 , H04L65/403 , H04L67/141
Abstract: A co-browse service uses JavaScript to allow a web page shown in a user's browser to be viewed remotely. Updates to the web page are rendered into HTML and forwarded on the co-browse session. Aspects of the web page that should not be visible are specified in a list of masked elements which prevents the JavaScript from transmitting the content of those elements on the co-browse session. A person viewing the web page at the remote location can select objects to have those objects highlighted within the user's browser. Likewise the person viewing the web page may manipulate the objects by selecting objects and entering information into the objects. Updates to the web page are collected and aggregated such that only the most recent updates are forwarded on the co-browse session. Updates that don't affect the DOM, such as hover state, are also transmitted on the session.
-
公开(公告)号：US11115532B2
公开(公告)日：2021-09-07
申请号：US16998572
申请日：2020-08-20
Applicant: Glance Networks, Inc.
Inventor： Edward F. Hardebeck , Deborah Mendez , Richard L. Baker , Tom Martin
Abstract: A method and apparatus for visual engagement using automatically dynamically selected visualization mediums is described that will allow visual engagement via visual engagement sessions between customers and agents regardless of the type of application in use at the customer. Calls between customers and agents are implemented using the Public Switched Telephone Network (PSTN) or Voice over Internet Protocol (VoIP), and visual engagement sessions are added to the calls, which enables visual engagement to occur without requiring modification of the manner in which calls are handled (routed) and bridged at the call center. In some embodiments, to enable an agent to see an output of an application client in use by a customer, a visualization system automatically selects one or more types of visualization technology for a visualization session with the customer based on the type of application client in use at the customer.
-
-
-
-
-
-
-
-
-
Search Results
28
records
(took 0.017 seconds)
