公开(公告)号：US20180115642A1

公开(公告)日：2018-04-26

申请号：US15853088

申请日：2017-12-22

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Victor Kolesov ,  Bernard Bretherton ,  Galina Kovalenko

IPC: H04M3/51 ,  H04L29/06

CPC classification number: H04M3/5125 ,  H04L65/1006 ,  H04L65/105 ,  H04L65/1073 ,  H04L65/80 ,  H04M3/5175 ,  H04M3/5191 ,  H04M2203/402

Abstract: A redundant Session Initiation Protocol (SIP) call center system has two data centers each having a first and a second SIP server cooperating as a first SIP-server high availability (HA) pair, a set of SW applications executable at each data center, and a plurality of agent stations each comprising a SIP telephone and a computerized appliance executing a desktop application at each agent station. The HA pairs operate as SIP server peers, the agent SIP phones are configured to maintain simultaneous registration with both SIP server peers, and Agent Desktop applications log in to only one SIP server peer, wherein the SIP Server peers collaborate to deliver calls to individual agent SIP phones via the SIP server peer where the agent is logged in, and wherein, upon failure of either data center agent's desktop applications log in to the other data center, allowing the associated agent to continue working.

公开(公告)号：US20160261454A1

公开(公告)日：2016-09-08

申请号：US15156277

申请日：2016-05-16

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Victor Kolesov ,  Anatoliy Glagolev ,  Alexander Tikin

IPC: H04L12/24 ,  H04L29/08

CPC classification number: H04L41/04 ,  G06F9/50 ,  G06F17/2705 ,  G06Q10/063114 ,  H04L41/12 ,  H04L45/26 ,  H04L61/106 ,  H04L61/1541 ,  H04L61/157 ,  H04L65/1006 ,  H04L65/105 ,  H04L65/1069 ,  H04L65/4007 ,  H04L67/1002 ,  H04M3/42306 ,  H04M3/5191 ,  H04M3/5232 ,  H04M2203/402

Abstract: A method of adding a server to, or removing a server from, a cluster of servers, and of transferring state information. A new server being added sends a message to all existing servers indicating that it is being added, the new server sends a request for state information, the existing servers in the cluster transfer state information to the new server, and the new server sends a commit message to finalize its addition. Acknowledge messages are exchanged during the process. An existing server being removed sends, to the remaining servers, an initiate message, a transfer of state information, and a commit message to finalize the removal, with acknowledge messages exchanged during the process.

Abstract translation: 向服务器集群添加服务器或从服务器集群中删除服务器以及传送状态信息的方法。 正在添加的新服务器向所有现有服务器发送消息，指示正在添加，新服务器发送状态信息请求，集群中的现有服务器将状态信息传输到新服务器，新服务器发送提交 消息来完成其添加。 在此过程中交换确认消息。 正在删除的现有服务器通过在此过程中交换的确认消息向剩余的服务器发送启动消息，状态信息的传送和提交消息以完成删除。

公开(公告)号：US10129073B2

公开(公告)日：2018-11-13

申请号：US15156277

申请日：2016-05-16

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Victor Kolesov ,  Anatoliy Glagolev ,  Alexander Tikin

IPC: H04L12/24 ,  H04M3/42 ,  H04M3/523 ,  G06Q10/06 ,  G06F17/27 ,  H04L29/06 ,  H04M3/51 ,  G06F9/50 ,  H04L29/08 ,  H04L12/721 ,  H04L29/12

Abstract: A method of adding a server to, or removing a server from, a cluster of servers, and of transferring state information. A new server being added sends a message to all existing servers indicating that it is being added, the new server sends a request for state information, the existing servers in the cluster transfer state information to the new server, and the new server sends a commit message to finalize its addition. Acknowledge messages are exchanged during the process. An existing server being removed sends, to the remaining servers, an initiate message, a transfer of state information, and a commit message to finalize the removal, with acknowledge messages exchanged during the process.

公开(公告)号：US10348893B2

公开(公告)日：2019-07-09

申请号：US15853088

申请日：2017-12-22

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Victor Kolesov ,  Bernard Bretherton ,  Galina Kovalenko

IPC: H04M3/51 ,  H04L29/06

Abstract: A redundant Session Initiation Protocol (SIP) call center system has two data centers each having a first and a second SIP server cooperating as a first SIP-server high availability (HA) pair, a set of SW applications executable at each data center, and a plurality of agent stations each comprising a SIP telephone and a computerized appliance executing a desktop application at each agent station. The HA pairs operate as SIP server peers, the agent SIP phones are configured to maintain simultaneous registration with both SIP server peers, and Agent Desktop applications log in to only one SIP server peer, wherein the SIP Server peers collaborate to deliver calls to individual agent SIP phones via the SIP server peer where the agent is logged in, and wherein, upon failure of either data center agent's desktop applications log in to the other data center, allowing the associated agent to continue working.

公开(公告)号：US20160028888A1

公开(公告)日：2016-01-28

申请号：US14875252

申请日：2015-10-05

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Victor Kolesov ,  Bernard Bretherton ,  Galina Kovalenko

IPC: H04M3/51 ,  H04L29/06

CPC classification number: H04M3/5125 ,  H04L65/1006 ,  H04L65/105 ,  H04L65/1073 ,  H04L65/80 ,  H04M3/5175 ,  H04M3/5191 ,  H04M2203/402

Abstract: A redundant Session Initiation Protocol (SIP) call center system has two data centers each having a first and a second SIP server cooperating as a first SIP-server high availability (HA) pair, a set of SW applications executable at each data center, and a plurality of agent stations each comprising a SIP telephone and a computerized appliance executing a desktop application at each agent station. The HA pairs operate as SIP server peers, the agent SIP phones are configured to maintain simultaneous registration with both SIP server peers, and Agent Desktop applications log in to only one SIP server peer, wherein the SIP Server peers collaborate to deliver calls to individual agent SIP phones via the SIP server peer where the agent is logged in, and wherein, upon failure of either data center agent's desktop applications log in to the other data center, allowing the associated agent to continue working.

Abstract translation: 冗余会话发起协议（SIP）呼叫中心系统具有两个数据中心，每个数据中心具有协作作为第一SIP服务器高可用性（HA）对的第一和第二SIP服务器，在每个数据中心可执行的一组SW应用，以及 每个代理站包括SIP电话和在每个代理站处执行桌面应用的计算机化设备。 HA对作为SIP服务器对等体运行，代理SIP电话被配置为保持与两个SIP服务器对等体的同时注册，并且Agent Desktop应用程序仅登录到一个SIP服务器对等体，其中SIP服务器对等体协作以向个人代理发送呼叫 SIP电话通过代理登录的SIP服务器对等体，并且其中，在数据中心代理的桌面应用程序失败之后登录到其他数据中心，允许相关联的代理继续工作。

公开(公告)号：US09854094B2

公开(公告)日：2017-12-26

申请号：US14875252

申请日：2015-10-05

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Victor Kolesov ,  Bernard Bretherton ,  Galina Kovalenko

IPC: H04M3/51 ,  H04L29/06

CPC classification number: H04M3/5125 ,  H04L65/1006 ,  H04L65/105 ,  H04L65/1073 ,  H04L65/80 ,  H04M3/5175 ,  H04M3/5191 ,  H04M2203/402

Abstract: A redundant Session Initiation Protocol (SIP) call center system has two data centers each having a first and a second SIP server cooperating as a first SIP-server high availability (HA) pair, a set of SW applications executable at each data center, and a plurality of agent stations each comprising a SIP telephone and a computerized appliance executing a desktop application at each agent station. The HA pairs operate as SIP server peers, the agent SIP phones are configured to maintain simultaneous registration with both SIP server peers, and Agent Desktop applications log in to only one SIP server peer, wherein the SIP Server peers collaborate to deliver calls to individual agent SIP phones via the SIP server peer where the agent is logged in, and wherein, upon failure of either data center agent's desktop applications log in to the other data center, allowing the associated agent to continue working.