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公开(公告)号：US20180114243A1
公开(公告)日：2018-04-26
申请号：US15794732
申请日：2017-10-26
申请人： Future Dial, Inc.
发明人： George Huang , Dwight Sing Huang , Dan Kikinis
CPC分类号： G06Q30/0224 , G06Q30/0255 , G06Q30/0267 , G06Q30/0269 , G06Q30/0631
摘要： Disclosed herein are systems, methods, and apparatuses for upselling customers on mobile device services and hardware. In one embodiment, the method comprises creating a catalog associated with a mobile device; recording data associated with the mobile device and storing the data in the catalog; creating a profile associated with the mobile device based on the catalog; comparing the profile to one or more peer profiles to determine if at least one new item can be offered to a user of the mobile device; identifying one or more new items to offer to the user of the mobile device; and transmitting an offer to the mobile device, the offer including the one or more new items.
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公开(公告)号：US20160253274A1
公开(公告)日：2016-09-01
申请号：US14987555
申请日：2016-01-04
申请人： Future Dial, Inc.
发明人： George Huang , Jisheng Li , Dwight Sing Huang
CPC分类号： G06F13/102 , G06F13/1668 , G06F13/20 , G06F13/4068
摘要： Among other things, embodiments of the present disclosure facilitate the transfer and reconditioning of mobile computing devices. Various embodiments can receive and store mobile computing devices, perform a variety of tests and analyses on such devices, and transfer content electronic content (such as data and software applications) and/or access to such content from a user's old mobile device to the user's new mobile device.
摘要翻译： 除其他之外，本公开的实施例有助于移动计算设备的传送和修复。 各种实施例可以接收和存储移动计算设备，对这样的设备执行各种测试和分析，并且将内容电子内容（例如数据和软件应用）和/或从用户的旧移动设备传送到用户的内容 新的移动设备。
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公开(公告)号：US20210390612A1
公开(公告)日：2021-12-16
申请号：US17461903
申请日：2021-08-30
申请人： Future Dial, Inc.
发明人： George Huang , Dwight Sing Huang , Dan Kikinis
摘要： Disclosed herein are systems, methods, and apparatuses for upselling customers on mobile device services and hardware. In one embodiment, the method comprises creating a catalog associated with a mobile device; recording data associated with the mobile device and storing the data in the catalog; creating a profile associated with the mobile device based on the catalog; comparing the profile to one or more peer profiles to determine if at least one new item can be offered to a user of the mobile device; identifying one or more new items to offer to the user of the mobile device; and transmitting an offer to the mobile device, the offer including the one or more new items.
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公开(公告)号：US11132732B2
公开(公告)日：2021-09-28
申请号：US15794732
申请日：2017-10-26
申请人： Future Dial, Inc.
发明人： George Huang , Dwight Sing Huang , Dan Kikinis
摘要： Disclosed herein are systems, methods, and apparatuses for upselling customers on mobile device services and hardware. In one embodiment, the method comprises creating a catalog associated with a mobile device; recording data associated with the mobile device and storing the data in the catalog; creating a profile associated with the mobile device based on the catalog; comparing the profile to one or more peer profiles to determine if at least one new item can be offered to a user of the mobile device; identifying one or more new items to offer to the user of the mobile device; and transmitting an offer to the mobile device, the offer including the one or more new items.
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5.发明授权公开(公告)号：US10863022B2
公开(公告)日：2020-12-08
申请号：US15984286
申请日：2018-05-18
申请人： Future Dial, Inc.
发明人： George Huang , Dwight Sing Huang
摘要： A system and method for providing assistance to a customer of a computing device. In one aspect, an incoming call is received from a device of a customer; a check for identification of the customer is done; an event history of the device is obtained; and a solution is provided to the customer using the event history. In another aspect, a method includes: receiving a code from a mobile computing device; and in response to receiving the code, calculating at least one set of data for use in guiding a request of a customer for service to a resource that can provide a suggested remedy. In another aspect, a method includes: identifying a user associated with a mobile computing device; determining an event history of the mobile computing device; and providing guidance to resolve an issue based on the event history.
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公开(公告)号：US20160255495A1
公开(公告)日：2016-09-01
申请号：US14876606
申请日：2015-10-06
申请人： Future Dial, Inc.
发明人： George Huang , Jisheng Li , Dwight Sing Huang
摘要： Among other things, embodiments of the present disclosure facilitate the transfer and reconditioning of mobile computing devices. Various embodiments can receive and store mobile computing devices, perform a variety of tests and analyses on such devices, remove or backup the user's data from the mobile device, and configure the device for resale or reuse by other users.
摘要翻译： 除其他之外，本公开的实施例有助于移动计算设备的传送和修复。 各种实施例可以接收和存储移动计算设备，对这样的设备执行各种测试和分析，从移动设备移除或备份用户的数据，并且将该设备配置为由其他用户转售或重用。
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7.发明申请公开(公告)号：US20210176355A1
公开(公告)日：2021-06-10
申请号：US17111033
申请日：2020-12-03
申请人： Future Dial, Inc.
发明人： George Huang , Dwight Sing Huang
摘要： A system and method for providing assistance to a customer of a computing device. In one aspect, an incoming call is received from a device of a customer; a check for identification of the customer is done; an event history of the device is obtained; and a solution is provided to the customer using the event history. In another aspect, a method includes: receiving a code from a mobile computing device; and in response to receiving the code, calculating at least one set of data for use in guiding a request of a customer for service to a resource that can provide a suggested remedy. In another aspect, a method includes: identifying a user associated with a mobile computing device; determining an event history of the mobile computing device; and providing guidance to resolve an issue based on the event history.
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公开(公告)号：US10117092B2
公开(公告)日：2018-10-30
申请号：US14876606
申请日：2015-10-06
申请人： Future Dial, Inc.
发明人： George Huang , Jisheng Li , Dwight Sing Huang
摘要： Among other things, embodiments of the present disclosure facilitate the transfer and reconditioning of mobile computing devices. Various embodiments can receive and store mobile computing devices, perform a variety of tests and analyses on such devices, remove or backup the user's data from the mobile device, and configure the device for resale or reuse by other users.
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9.发明申请公开(公告)号：US20180270349A1
公开(公告)日：2018-09-20
申请号：US15984286
申请日：2018-05-18
申请人： Future Dial, Inc.
发明人： George Huang , Dwight Sing Huang
CPC分类号： H04M3/42059 , H04M3/42068 , H04M3/5183 , H04M3/5191 , H04M2203/551 , H04W4/029 , H04W4/16
摘要： A system and method for providing assistance to a customer of a computing device. In one aspect, an incoming call is received from a device of a customer; a check for identification of the customer is done; an event history of the device is obtained; and a solution is provided to the customer using the event history. In another aspect, a method includes: receiving a code from a mobile computing device; and in response to receiving the code, calculating at least one set of data for use in guiding a request of a customer for service to a resource that can provide a suggested remedy. In another aspect, a method includes: identifying a user associated with a mobile computing device; determining an event history of the mobile computing device; and providing guidance to resolve an issue based on the event history.
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10.发明授权Using automatically collected device problem information to route and guide users' requests 有权使用自动收集的设备问题信息来路由和引导用户的请求公开(公告)号：US09363367B2
公开(公告)日：2016-06-07
申请号：US13797327
申请日：2013-03-12
申请人： Future Dial, Inc.
发明人： George Huang , Dwight Sing Huang
CPC分类号： H04M3/42059 , H04M3/42068 , H04M3/5183 , H04M3/5191 , H04M2203/551 , H04W4/02 , H04W4/16
摘要： A system and method for providing assistance to a customer of a computing device. In one aspect, an incoming call is received from a device of a customer; a check for identification of the customer is done; an event history of the device is obtained; and a solution is provided to the customer using the event history. In another aspect, a method includes: receiving a code from a mobile computing device; and in response to receiving the code, calculating at least one set of data for use in guiding a request of a customer for service to a resource that can provide a suggested remedy. In another aspect, a method includes: identifying a user associated with a mobile computing device; determining an event history of the mobile computing device; and providing guidance to resolve an issue based on the event history.
摘要翻译： 一种用于向计算设备的客户提供帮助的系统和方法。 一方面，从客户的设备接收来话呼叫; 完成对客户识别的检查; 获得设备的事件历史; 并使用事件历史向客户提供解决方案。 在另一方面，一种方法包括：从移动计算设备接收代码; 并且响应于接收到代码，计算至少一组数据以用于将顾客的服务请求引导到可以提供建议的补救措施的资源。 在另一方面，一种方法包括：识别与移动计算设备相关联的用户; 确定所述移动计算设备的事件历史; 并根据事件历史提供解决问题的指导。
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