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公开(公告)号：US12007982B2
公开(公告)日：2024-06-11
申请号：US17160353
申请日：2021-01-27
发明人： Asif Khan , Kenneth William Owens , Adrian Dobrean , Aneesh Kumar Gurindapalli , Vipin Kumar Kaushal , Yasemin Ugur-Ozekinci , Shelesh Chopra , Gowtham Krishna Iyengar Srinivasa Rangan
IPC分类号： G06F16/23
CPC分类号： G06F16/2379 , G06F16/2358
摘要： A system for identifying and deleting records of hosts includes a local data manager. The local data manager identifies a discovery event associated with the host and a record type of record types, obtains, in response to identifying, all previously discovered records on the host associated with the record type from a host record repository, obtains discovered records associated with the record type and associated with the host, after obtaining all discovered records and previously discovered records, selects a previously discovered record of the previously discovered records, makes a determination that the previously discovered record does not match any discovered records of the discovered records and is not tagged with a soft delete tag or a hard delete tag, and in response to the determination, tags the previously discovered record with a soft delete tag, and notifies a data manager of modifications to the previously discovered records.
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公开(公告)号：US11915205B2
公开(公告)日：2024-02-27
申请号：US17502187
申请日：2021-10-15
IPC分类号： G06Q30/016 , G06F16/33 , G10L15/18 , G06F16/28 , G06F40/205 , G06Q10/20
CPC分类号： G06Q10/20 , G06F16/285 , G06F16/3334 , G06F16/3344 , G06F40/205 , G06Q30/016 , G10L15/1822
摘要： In general, embodiments relate to a method for managing a technical support session, comprising in response to satisfying a duplicate technical support question threshold for a technical support session: extracting at least one keyword for the technical support session, identifying a plurality of historical technical support sessions using the at least one keyword, and displaying at least one of the plurality of historical technical support sessions to a technical support person (TSP) during the technical support session.
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公开(公告)号：US11914464B2
公开(公告)日：2024-02-27
申请号：US17192942
申请日：2021-03-05
CPC分类号： G06F11/0793 , G06F11/0709 , G06F11/079 , G06F11/0751 , G06N20/00
摘要： A method for managing upgrades of components of clients includes obtaining an upgrade failure prediction request associated with a client of the clients, and in response to obtaining an update failure prediction request: obtaining live data associated with the client, matching the live data with a training data cluster, selecting relevant features associated with processed training data of the training data cluster, generating an upgrade failure prediction using the live data associated with the relevant features and a prediction model, making a determination that the upgrade failure prediction implicates an action is required, and based on the determination, initiating performance of the action.
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公开(公告)号：US11874940B2
公开(公告)日：2024-01-16
申请号：US17238718
申请日：2021-04-23
IPC分类号： G06F21/62
CPC分类号： G06F21/6218
摘要： Techniques described herein relate to a method for performing data protection services for data stored in a shared storage. The method may include identifying, by a primary data node, a protection policy event initiating performance of data protection services for data stored in the shared storage used by the primary data node and secondary data nodes; in response to identifying the protection policy event: obtaining primary data node monitoring information associated with the primary data node; obtaining secondary data node monitoring information associated with the secondary data nodes; assigning at least one resource limit to the primary data node and the secondary data nodes based on the primary data node monitoring information and the secondary data node monitoring information; and initiating performance of the data protection services by the primary data node and the secondary data nodes based on the assigned at least one resource limit.
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公开(公告)号：US11829628B2
公开(公告)日：2023-11-28
申请号：US17481629
申请日：2021-09-22
发明人： Shelesh Chopra , Sunil Yadav , Amarendra Behera
IPC分类号： G06F3/00 , G06F3/06 , G06F16/245 , G06F9/54
CPC分类号： G06F3/065 , G06F3/067 , G06F3/0619 , G06F9/541 , G06F16/245
摘要： Described is a system for predictive storage policy selection for a cloud-based storage based on backup monitoring. The system may reduce storage costs incurred by a subscriber of a backup service that leverages a cloud-based storage. The system may monitor backup operations and collect backup statistics associated with the resource requirements of performing a backup to a cloud-based storage. To collect such information, the system may execute a specialized monitoring process that works in conjunction with a backup application and/or server. The collected information may be stored as part of a metadata database associated with the object storage. Accordingly, the system may retrieve the information from the metadata database to predict storage costs associated with performing future backup operations. Based on the predicted storage costs, the system may automatically select an appropriate storage policy.
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公开(公告)号：US11809471B2
公开(公告)日：2023-11-07
申请号：US17502177
申请日：2021-10-15
IPC分类号： G06F16/00 , G06F16/332 , G06F16/33 , H04L41/5074 , G06F18/22
CPC分类号： G06F16/3329 , G06F16/3326 , G06F16/3344 , G06F18/22 , H04L41/5074
摘要： In general, embodiments relates to a method for managing a technical support session, comprising: obtaining technical support question from a technical support person (TSP) that is conducting the technical support session; determining that the technical support question is a duplicate of a prior technical support question; in response to the determination, obtaining a quality score for the technical support question; and displaying the quality score to the TSP in a user interface on a technical support system that the TSP is using the conduct the technical support session.
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7.发明授权公开(公告)号：US11809280B2
公开(公告)日：2023-11-07
申请号：US17193919
申请日：2021-03-05
发明人： Shelesh Chopra , Sunil Yadav , Amarendra Behera , Ravi Vijayakumar Chitloor , Tushar Dethe , Himanshu Arora , Prabhat Kumar Dubey , Jigar Bhanushali , Deependra Singh
IPC分类号： G06F11/14
CPC分类号： G06F11/1451 , G06F11/1461 , G06F11/1464 , G06F2201/80
摘要： Described is a system for synchronizing expiration times for incremental backup data stored on a cloud-based object storage. More particularly, the system may provide a layer of intelligence when updating the expiration times associated with backup data to ensure that a full recovery of the client data to a point-in-time of any incremental backup may be performed. To provide such a capability, the system may maintain specialized metadata identifying expiration times for objects and a list of objects required to perform a full recovery to a point-in-time for each of the performed backups (e.g. full or incremental). The system may access this metadata to identify which objects stored by a previous backup are still referenced by a subsequent backup. Based on the identified objects, the system may synchronize object expiration times to ensure objects are not prematurely deleted from the object storage.
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公开(公告)号：US11789751B2
公开(公告)日：2023-10-17
申请号：US17386344
申请日：2021-07-27
CPC分类号： G06F9/44505 , G06F8/65 , G06F8/71 , G06F9/45504 , G06F9/45508 , G06F9/4881 , G06F11/301 , G06F11/3006 , G06F3/04847 , G06F9/45558 , G06F2009/4557 , G06F2009/45579 , G06F2009/45591 , G06F2201/815
摘要： A method for managing a client environment includes identifying, by an application upgrade monitoring agent, the application upgrade for an application, in response to the identifying: obtaining device configuration information associated with a client device executing an instance of the application, wherein the client device is executing on the client environment, sending an upgrade time estimation request to a device emulation system, wherein the upgrade time estimation request comprises the device configuration information, obtaining, in response to the upgrade time estimation request, an upgrade estimation from the device emulation system, wherein the upgrade estimation specifies a period of time the application upgrade is expected to take to complete on the client device, and initiating execution of the application upgrade on the client device based on the upgrade estimation.
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公开(公告)号：US11782801B2
公开(公告)日：2023-10-10
申请号：US17173815
申请日：2021-02-11
CPC分类号： G06F11/1469 , G06F11/1451 , G06F11/1464 , G06F11/1484 , G06F18/23
摘要： Techniques described herein relate to methods for managing backup and restore operations. Such a method may include performing a vProxy health analysis to obtain vProxies assigned a healthy label; performing a confidence analysis to assign a health confidence score to each separate healthy label for each vProxy of the plurality of vProxies; filtering the plurality of vProxies to obtain a set of vProxies, each having a separate health confidence score over a confidence score threshold; calculating average throughput for each vProxy in the set of vProxies; assigning an optimal label to a vProxy of the set of vProxies based on the vProxy having an average throughput over a throughput threshold; and presenting a list of optimal vProxies comprising the vProxy to an entity configuring a backup job. The entity may select the vProxy for use in the backup job in response to being presented the optimal label of the vProxy.
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10.发明授权公开(公告)号：US11770310B2
公开(公告)日：2023-09-26
申请号：US17384190
申请日：2021-07-23
发明人： Gururaj Kulkarni , Shelesh Chopra
IPC分类号： H04L41/5009 , H04L43/0817 , H04L41/0816 , H04L41/142
CPC分类号： H04L41/5009 , H04L41/0816 , H04L41/142 , H04L43/0817
摘要： Techniques described herein relate to a method for managing performances of data protection services. The method may include obtaining subsystem statistics from subsystems; in response to obtaining the subsystem statistics, making a determination that the subsystem statistics indicate a concurrency adjustment; and in response to the determination, assigning an adjusted concurrency to the subsystems based on the subsystem statistics and priorities; and initiating performance of data protection services using the adjusted concurrency.
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