公开(公告)号：US20170024943A1

公开(公告)日：2017-01-26

申请号：US15282755

申请日：2016-09-30

申请人： Cummins, Inc.

发明人： Arthur R. Wodecki ,  Russell Martin Poling, JR. ,  Ronald R. Chapman ,  Setu Madhavi Namburu ,  Michael A. Wodecki ,  Brent A. Engel ,  Helena L. Weaks ,  Steven R. Collins ,  David E. Schisler

IPC分类号： G07C5/08 ,  G05B23/02 ,  G07C5/00

CPC分类号： G07C5/0808 ,  B60W50/04 ,  G05B23/0275 ,  G05B23/0283 ,  G05B23/0294 ,  G06Q10/20 ,  G07C5/006 ,  G07C5/008 ,  G07C5/0825 ,  G07C5/085

摘要： Systems, apparatuses, and methods disclosed provide for service assessment. The method includes receiving at least one fault code of an engine control unit (ECU); determining at least one root cause based on the at least one fault code of the ECU; determining an estimated labor time for fixing the at least one root cause; and outputting the at least one root cause and the estimated labor time to a display.

摘要翻译： 所公开的系统，装置和方法提供服务评估。 该方法包括接收发动机控制单元（ECU）的至少一个故障代码; 基于所述ECU的所述至少一个故障代码来确定至少一个根本原因; 确定固定至少一个根本原因的估计劳动时间; 并将所述至少一个根本原因和估计的劳动时间输出到显示器。

公开(公告)号：US09384453B2

公开(公告)日：2016-07-05

申请号：US14260989

申请日：2014-04-24

申请人： Cummins Inc.

发明人： Helena L. Weaks

IPC分类号： G07C5/00 ,  G07C5/08 ,  G06Q10/06 ,  G06Q10/10 ,  G06Q10/00

CPC分类号： G06Q10/063 ,  G06Q10/10 ,  G06Q10/20

摘要： An engine diagnostic system in accordance with an embodiment not only captures the written feedback from each technician, but also tracks every step/click that the technician took during the diagnostic process and classifies those clicks into desirable or undesirable behavior patterns that indicate missing or miss-tagged content, inefficiently presented materials, or training issues such as not following troubleshooting guidance. The system provides daily updates of troubleshooting status's of diagnoses being conducted on millions of engine systems that represent a great amount of different engine models and types from around the globe, and provides data reduction techniques and metrics that guides the analyst/service engineers to high priority emerging issues reduced to specific actionable events that can be corrected and immediately monitored for their impacts on the troubleshooting system efficiency measures. Therefore, the technician not only provides direct information through purposeful feedback, he is also providing very valuable but less direct information through tracking his interactions with the system.

摘要翻译： 根据实施例的发动机诊断系统不仅捕获来自每个技术人员的书面反馈，而且跟踪技术人员在诊断过程中所采取的每一步骤，并且将这些点击分类为指示丢失或未命中的所需或不期望的行为模式， 标记内容，低效提交的材料或培训问题，如不遵循故障排除指导。 该系统每天更新故障排除状态，在数百万台引擎系统上进行诊断，这些发动机系统代表了来自全球的大量不同的发动机型号和类型，并提供数据缩减技术和指标，指导分析师/服务工程师高度重视 新出现的问题减少到可以纠正并立即监控其对故障排除系统效率措施的影响的特定可执行事件。 因此，技术人员不仅通过有针对性的反馈提供直接信息，还通过追踪他与系统的交互来提供非常有价值但不太直接的信息。