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1.发明授权Routing of work in an enterprise based upon social information associated with enterprise agents and clients 有权基于与企业代理和客户相关的社会信息在企业中进行工作路由公开(公告)号：US09160858B2
公开(公告)日：2015-10-13
申请号：US14154733
申请日：2014-01-14
Applicant: Cisco Technology, Inc.
Inventor： Joseph Khouri , Biren Gandhi , Gebran Chahrouri
CPC classification number: H04M3/5232 , H04M2203/408 , H04M2203/655
Abstract: Techniques are provided for receiving incoming work at an enterprise, obtaining social information for agents of the enterprise, comparing the social information obtained for the enterprise agents with information associated with the incoming work, and assigning the incoming work to a selected enterprise agent based upon at least one common feature included in the social information for the selected enterprise agent and the incoming work.
Abstract translation: 提供技术用于在企业接收传入的工作，为企业的代理获取社会信息，将获得的用于企业代理的社会信息与与传入工作相关联的信息进行比较，以及基于在 所选企业代理的社会信息和即将到来的工作中最少包含一个共同特征。
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2.发明申请Routing of Work in an Enterprise Based Upon Social Information Associated with Enterprise Agents and Clients 有权基于与企业代理和客户相关的社会信息的企业工作路线公开(公告)号：US20150201078A1
公开(公告)日：2015-07-16
申请号：US14154733
申请日：2014-01-14
Applicant: Cisco Technology, Inc.
Inventor： Joseph Khouri , Biren Gandhi , Gebran Chahrouri
IPC: H04M3/523
CPC classification number: H04M3/5232 , H04M2203/408 , H04M2203/655
Abstract: Techniques are provided for receiving incoming work at an enterprise, obtaining social information for agents of the enterprise, comparing the social information obtained for the enterprise agents with information associated with the incoming work, and assigning the incoming work to a selected enterprise agent based upon at least one common feature included in the social information for the selected enterprise agent and the incoming work.
Abstract translation: 提供技术用于在企业接收传入的工作，为企业的代理获取社会信息，将获得的用于企业代理的社会信息与与传入工作相关联的信息进行比较，以及基于在 所选企业代理的社会信息和即将到来的工作中最少包含一个共同特征。
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