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1.发明授权公开(公告)号：US08005202B2
公开(公告)日：2011-08-23
申请号：US11297537
申请日：2005-12-08
申请人： Ciprian Agapi , James R. Lewis , Michael H. Mirt
发明人： Ciprian Agapi , James R. Lewis , Michael H. Mirt
IPC分类号： H04M3/42
CPC分类号： G10L2015/228 , H04M3/4936 , H04M2203/355
摘要： A method, system and computer program for automatically generating call flow statistics in a voice application. Embodiments of the present invention address deficiencies of the art in respect to call flow statistics generation systems and provide a novel and non-obvious method, system and computer program product for automatically generating a call flow statistics-generating application and presenting updated statistics on a call flow representation. Various statistics collection points are identified on the visual representation. Upon running of the voice application, call flow statistics are gathered and presented for each statistics collection point. Call identifiers corresponding to each call path can be selected and call paths corresponding to the selected call identifier may be highlighted and their call statistics displayed.
摘要翻译： 一种用于在语音应用中自动生成呼叫流统计的方法，系统和计算机程序。 本发明的实施例解决了与呼叫流统计生成系统有关的本领域的缺陷，并且提供了一种新颖且非显而易见的方法，系统和计算机程序产品，用于自动生成呼叫流统计生成应用并呈现呼叫上的更新统计信息 流程表示。 在视觉表示上确定了各种统计数据收集点。 在运行语音应用程序时，将收集并显示每个统计信息收集点的呼叫流统计信息。 可以选择对应于每个呼叫路径的呼叫标识符，并且可以突出显示与所选呼叫标识符相对应的呼叫路径，并显示其呼叫统计信息。
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2.发明申请TESTING A GRAMMAR USED IN SPEECH RECOGNITION FOR RELIABILITY IN A PLURALITY OF OPERATING ENVIRONMENTS HAVING DIFFERENT BACKGROUND NOISE 有权测试在具有不同背景噪声的多种操作环境中可靠性的语音识别中使用的灰度公开(公告)号：US20120053934A1
公开(公告)日：2012-03-01
申请号：US13289233
申请日：2011-11-04
IPC分类号： G10L15/20
CPC分类号： G10L15/01
摘要： Methods, systems, and products for testing a grammar used in speech recognition for reliability in a plurality of operating environments having different background noise that include: receiving recorded background noise for each of the plurality of operating environments; generating a test speech utterance for recognition by a speech recognition engine using a grammar; mixing the test speech utterance with each recorded background noise, resulting in a plurality of mixed test speech utterances, each mixed test speech utterance having different background noise; performing, for each of the mixed test speech utterances, speech recognition using the grammar and the mixed test speech utterance, resulting in speech recognition results for each of the mixed test speech utterances; and evaluating, for each recorded background noise, speech recognition reliability of the grammar in dependence upon the speech recognition results for the mixed test speech utterance having that recorded background noise.
摘要翻译： 用于在具有不同背景噪声的多个操作环境中测试用于语音识别中的语法的可靠性的方法，系统和产品，包括：为所述多个操作环境中的每一个接收记录的背景噪声; 产生语音识别引擎使用语法进行识别的测试语音语音; 将测试语音发音与每个记录的背景噪声混合，导致多个混合测试语音话语，每个混合测试语音话语具有不同的背景噪声; 对于每个混合测试语音话语，使用语法和混合测试语音话语进行语音识别，导致每个混合测试语音话语的语音识别结果; 并且对于每个记录的背景噪声，根据具有记录的背景噪声的混合测试语音话语的语音识别结果，评估语法的语音识别可靠性。
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3.发明授权Testing a grammar used in speech recognition for reliability in a plurality of operating environments having different background noise 有权在具有不同背景噪声的多个操作环境中测试用于语音识别中的语法的可靠性公开(公告)号：US08082148B2
公开(公告)日：2011-12-20
申请号：US12109204
申请日：2008-04-24
IPC分类号： G10L15/20
CPC分类号： G10L15/01
摘要： Methods, systems, and products for testing a grammar used in speech recognition for reliability in a plurality of operating environments having different background noise that include: receiving recorded background noise for each of the plurality of operating environments; generating a test speech utterance for recognition by a speech recognition engine using a grammar; mixing the test speech utterance with each recorded background noise, resulting in a plurality of mixed test speech utterances, each mixed test speech utterance having different background noise; performing, for each of the mixed test speech utterances, speech recognition using the grammar and the mixed test speech utterance, resulting in speech recognition results for each of the mixed test speech utterances; and evaluating, for each recorded background noise, speech recognition reliability of the grammar in dependence upon the speech recognition results for the mixed test speech utterance having that recorded background noise.
摘要翻译： 用于在具有不同背景噪声的多个操作环境中测试用于语音识别中的语法的可靠性的方法，系统和产品，包括：为所述多个操作环境中的每一个接收记录的背景噪声; 产生语音识别引擎使用语法进行识别的测试语音语音; 将测试语音发音与每个记录的背景噪声混合，导致多个混合测试语音话语，每个混合测试语音话语具有不同的背景噪声; 对于每个混合测试语音话语，使用语法和混合测试语音话语进行语音识别，导致每个混合测试语音话语的语音识别结果; 并且对于每个记录的背景噪声，根据具有记录的背景噪声的混合测试语音话语的语音识别结果来评估语法的语音识别可靠性。
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4.发明授权公开(公告)号：US07787598B2
公开(公告)日：2010-08-31
申请号：US11170120
申请日：2005-06-29
申请人： Ciprian Agapi , Michael H. Mirt , Charles Sumner
发明人： Ciprian Agapi , Michael H. Mirt , Charles Sumner
摘要： A method (100) and system (30) to enable automatic generation and testing of voice applications includes generating (102) a test driver application (TDA) (32) and generating (104) a modified original voice application (34) to be tested by the TDA within a call flow builder (10). The modified application can include or generate (106) “test hooks” or more particularly DTMF tones and DTMF grammars that can be used to synchronize the modified original voice application with the TDA. The TDA can test (110) all possible paths of the modified original voice application. Note the TDA and the modified original voice application can be generated and/or tested (112) in a test environment within the call flow builder or a telephony environment. The TDA can be automatically generated (108) to exercise all possible flows where the DTMF tones define the current state and location of the modified application.
摘要翻译： 实现语音应用的自动生成和测试的方法（100）和系统（30）包括生成（102）测试驱动器应用（TDA）（32）并生成（104）待测试的修改的原始语音应用（34） 由TDA在呼叫流程构建器（10）内。 经修改的应用程序可以包括或生成（106）“测试挂钩”，或更具体地可以用于将修改的原始语音应用与TDA同步的DTMF音和DTMF语法。 TDA可以测试（110）修改的原始语音应用程序的所有可能路径。 请注意，TDA和修改的原始语音应用程序可以在呼叫流程构建器或电话环境中的测试环境中生成和/或测试（112）。 TDA可以被自动生成（108）来运行所有可能的流，其中DTMF音定义了修改后的应用的当前状态和位置。
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5.发明申请Testing A Grammar Used In Speech Recognition For Reliability In A Plurality Of Operating Environments Having Different Background Noise 有权在具有不同背景噪声的多种操作环境中测试用于语音识别中的可用性的语法公开(公告)号：US20090271189A1
公开(公告)日：2009-10-29
申请号：US12109204
申请日：2008-04-24
IPC分类号： G10L15/00
CPC分类号： G10L15/01
摘要： Methods, systems, and products for testing a grammar used in speech recognition for reliability in a plurality of operating environments having different background noise that include: receiving recorded background noise for each of the plurality of operating environments; generating a test speech utterance for recognition by a speech recognition engine using a grammar; mixing the test speech utterance with each recorded background noise, resulting in a plurality of mixed test speech utterances, each mixed test speech utterance having different background noise; performing, for each of the mixed test speech utterances, speech recognition using the grammar and the mixed test speech utterance, resulting in speech recognition results for each of the mixed test speech utterances; and evaluating, for each recorded background noise, speech recognition reliability of the grammar in dependence upon the speech recognition results for the mixed test speech utterance having that recorded background noise.
摘要翻译： 用于在具有不同背景噪声的多个操作环境中测试用于语音识别中的语法的可靠性的方法，系统和产品，包括：为所述多个操作环境中的每一个接收记录的背景噪声; 产生语音识别引擎使用语法进行识别的测试语音语音; 将测试语音发音与每个记录的背景噪声混合，导致多个混合测试语音话语，每个混合测试语音话语具有不同的背景噪声; 对于每个混合测试语音话语，使用语法和混合测试语音话语进行语音识别，导致每个混合测试语音话语的语音识别结果; 并且对于每个记录的背景噪声，根据具有记录的背景噪声的混合测试语音话语的语音识别结果，评估语法的语音识别可靠性。
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6.发明授权Testing a grammar used in speech recognition for reliability in a plurality of operating environments having different background noise 有权在具有不同背景噪声的多个操作环境中测试用于语音识别中的语法的可靠性公开(公告)号：US09396721B2
公开(公告)日：2016-07-19
申请号：US13289233
申请日：2011-11-04
CPC分类号： G10L15/01
摘要： Methods, systems, and products for testing a grammar used in speech recognition for reliability in a plurality of operating environments having different background noise that include: receiving recorded background noise for each of the plurality of operating environments; generating a test speech utterance for recognition by a speech recognition engine using a grammar; mixing the test speech utterance with each recorded background noise, resulting in a plurality of mixed test speech utterances, each mixed test speech utterance having different background noise; performing, for each of the mixed test speech utterances, speech recognition using the grammar and the mixed test speech utterance, resulting in speech recognition results for each of the mixed test speech utterances; and evaluating, for each recorded background noise, speech recognition reliability of the grammar in dependence upon the speech recognition results for the mixed test speech utterance having that recorded background noise.
摘要翻译： 用于在具有不同背景噪声的多个操作环境中测试用于语音识别中的语法的可靠性的方法，系统和产品，包括：为所述多个操作环境中的每一个接收记录的背景噪声; 产生语音识别引擎使用语法进行识别的测试语音语音; 将测试语音发音与每个记录的背景噪声混合，导致多个混合测试语音话语，每个混合测试语音话语具有不同的背景噪声; 对于每个混合测试语音话语，使用语法和混合测试语音话语进行语音识别，导致每个混合测试语音话语的语音识别结果; 并且对于每个记录的背景噪声，根据具有记录的背景噪声的混合测试语音话语的语音识别结果，评估语法的语音识别可靠性。
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7.发明申请METHOD AND ARRANGEMENT FOR MANAGING GRAMMAR OPTIONS IN A GRAPHICAL CALLFLOW BUILDER 有权用于管理图形呼叫建筑物中的灰度选项的方法和布置公开(公告)号：US20120209613A1
公开(公告)日：2012-08-16
申请号：US13344193
申请日：2012-01-05
IPC分类号： G10L11/00
CPC分类号： G10L2015/228
摘要： A method (10) in a speech recognition application callflow can include the steps of assigning (11) an individual option and a pre-built grammar to a same prompt, treating (15) the individual option as a valid output of the pre-built grammar if the individual option is a potential valid match to a recognition phrase (12) or an annotation (13) in the pre-built grammar, and treating (14) the individual option as an independent grammar from the pre-built grammar if the individual option fails to be a potential valid match to the recognition phrase or the annotation in the pre-built grammar.
摘要翻译： 语音识别应用程序调用流程中的方法（10）可以包括以下步骤：将单个选项和预先构建的语法分配给相同的提示，将（15）个别选项视为预先构建的有效输出 如果个人选项是预先构建的语法中的识别短语（12）或注释（13）的潜在有效匹配，则将语法（14）作为独立语法从预先构建的语法处理（14），如果 单个选项不能成为预先构建的语法中的识别短语或注释的潜在有效匹配。
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8.发明授权Adjusting music length to expected waiting time while caller is on hold 失效调用者处于暂停状态时，将音乐长度调整为预期的等待时间公开(公告)号：US08102987B2
公开(公告)日：2012-01-24
申请号：US12253164
申请日：2008-10-16
申请人： Ciprian Agapi , Thomas E. Creamer , James R. Lewis , Vanessa V. Michelini , Wallace J. Sadowski , Clifford J. Strohofer
发明人： Ciprian Agapi , Thomas E. Creamer , James R. Lewis , Vanessa V. Michelini , Wallace J. Sadowski , Clifford J. Strohofer
IPC分类号： H04M3/42
CPC分类号： H04M3/4285 , H04M3/5238
摘要： A method of adjusting music length to expected waiting time while a caller is on hold includes choosing one or more media selections based upon their play duration and matching the selection(s) to the expected waiting time.
摘要翻译： 一种在呼叫者处于保持期间将音乐长度调整到预期等待时间的方法包括基于它们的播放持续时间选择一个或多个媒体选择，并将选择与期望的等待时间相匹配。
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9.发明授权Method and system for defining standard catch styles for speech application code generation 有权用于定义语音应用程序代码生成的标准捕获样式的方法和系统公开(公告)号：US08799001B2
公开(公告)日：2014-08-05
申请号：US10715316
申请日：2003-11-17
IPC分类号： G10L15/22
CPC分类号： G10L13/027
摘要： A method and system for defining standard catch styles used in generating speech application code for managing catch events, in which a style-selection menu that allows for selection of one or more catch styles is presented. Each catch style represents a system response to a catch event. A catch style can be selected from the style-selection menu. For each selected catch style, the system can prepare a response for each catch event. If the selected catch style requires playing a new audio message in response to a particular catch event, a contextual message can be entered in one or more text fields. The contextual message entered in each text field corresponds to the new audio message that will be played in response to the particular catch event. In certain catch styles, the entered contextual message is different for each catch event, while in other catch styles, the entered contextual message is the same for each catch event. Finally, if the selected catch style does not require playing of a new audio message in response to a particular catch event, the system can replay the system prompt.
摘要翻译： 一种用于定义用于生成用于管理捕捉事件的语音应用程序代码的标准捕获样式的方法和系统，其中呈现允许选择一个或多个捕捉样式的样式选择菜单。 每个catch样式表示对catch事件的系统响应。 可以从样式选择菜单中选择捕捉样式。 对于每个选定的捕捉样式，系统可以为每个捕获事件准备响应。 如果选择的捕捉样式需要响应于特定的捕获事件播放新的音频消息，则可以在一个或多个文本字段中输入上下文消息。 在每个文本字段中输入的上下文消息对应于将响应于特定捕获事件而播放的新的音频消息。 在某些catch样式中，输入的上下文消息对于每个catch事件是不同的，而在其他catch样式中，输入的上下文消息对于每个catch事件是相同的。 最后，如果所选抓取样式不需要播放响应于特定捕获事件的新音频消息，则系统可以重播系统提示。
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10.发明授权Method and system for switching between prototype and real code production in a graphical call flow builder 有权用于在图形调用流构建器中切换原型和实际代码生成的方法和系统公开(公告)号：US07797676B2
公开(公告)日：2010-09-14
申请号：US10827852
申请日：2004-04-20
摘要： A method and system for automated code generation in a call flow builder (10) can include a display coupled to a processor. The processor can be programmed to select a real code (database connection) or a prototype code using a graphical interface (20) to provide a selected code and develop a call flow using the selected code. The processor can be programmed to select the prototype code as the selected code, test the call flow in a local development environment and further enable the switching of the selected code from the prototype to the real code to complete a database connection. The processor can be further programmed to enable specification of a default or range of values. Additionally, the processor can be programmed to use a database connection code that replaces a prototype assignment of values to variables when the real code is the selected code.
摘要翻译： 在呼叫流程构建器（10）中用于自动代码生成的方法和系统可以包括耦合到处理器的显示器。 处理器可以被编程为使用图形界面（20）选择真实代码（数据库连接）或原型代码，以提供所选择的代码并使用所选择的代码开发呼叫流程。 处理器可以编程为选择原型代码作为所选代码，测试本地开发环境中的调用流程，并进一步使所选代码从原型切换到实际代码以完成数据库连接。 处理器可以被进一步编程以使得能够指定默认值或范围值。 此外，当实际代码是所选择的代码时，处理器可以被编程为使用数据库连接代码来代替值的原型分配给变量。
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