公开(公告)号：US11323562B2

公开(公告)日：2022-05-03

申请号：US16855118

申请日：2020-04-22

Applicant: BEIJING BAIDU NETCOM SCIENCE AND TECHNOLOGY CO., LTD.

Inventor： Jun Dai ,  Guorui Huang

IPC: H04M3/436 ,  H04M3/54 ,  H04M3/42 ,  G10L13/047

Abstract: The disclosure provides a communication method. The method includes: receiving a call request forwarded by an operator server, the call request being sent by a calling terminal to the operator server; generating a transferring instruction in response to the call request being a crank call; and sending the transferring instruction to the operator server, such that the operator server establishes a call connection between the calling terminal and a smart device based on the transferring instruction.

公开(公告)号：US11570306B2

公开(公告)日：2023-01-31

申请号：US17011021

申请日：2020-09-03

Applicant: BEIJING BAIDU NETCOM SCIENCE AND TECHNOLOGY CO., LTD.

Inventor： Jun Dai ,  Jinli Dong ,  Guiping Wang ,  Guorui Huang

IPC: H04M3/527 ,  G10L15/18 ,  G10L15/22 ,  H04M3/42

Abstract: The present disclosure provides a call processing method, apparatus, electronic device and storage medium and relates to the field of cloud computing. The method may comprise: obtaining a calling subscriber's status information in real time while an intelligent dialogue robot is used to make a call with the calling subscriber; when it is determined that a call form of the intelligent dialogue robot needs to be adjusted, correspondingly adjusting the call form of the intelligent dialogue robot according to current status information of the calling subscriber. The solution of the present disclosure may be employed to improve the call performance of the intelligent dialogue robot.