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公开(公告)号：US11470195B2
公开(公告)日：2022-10-11
申请号：US16690790
申请日：2019-11-21
Applicant: Avaya Inc.
Inventor： Arjun Sharma , Sachin Bhangale , Vishal Kamboj , Amir Mulani
Abstract: Systems and methods are described that enable an incoming communication requesting a real-time (e.g., voice, voice-video, etc.) communication and selectively allowing the called communication device to auto-answer the communication. The selective answering may be rule and/or attribute based and depend, entirely or in part, on presence data of a user associated with the called communication device. Auto-answering may be further configured to auto-answer all or less than all of the communication media types (e.g., only auto-answer an audio-video call with audio). Additionally, or alternatively, rules may be combined, overridden, conditionally implemented, or otherwise combined or structured relative to other rules for auto-answering an incoming communication.
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公开(公告)号：US20210051207A1
公开(公告)日：2021-02-18
申请号：US16543266
申请日：2019-08-16
Applicant: Avaya Inc.
Inventor： Chirag Bharatkumar Patel , Vishal Kamboj
Abstract: Maintaining accurate out-of-office notifications can be resource intensive and error-prone. This is compounded by duplicating efforts, such as between a telephony system and an email system. By automatically creating and presenting a personal interactive voice response (IVR) or dual-tone multi-frequency (DTMF) signaling in response to menu option, generated from an email system, a telephony system may automatically be updated to provide options for a caller to select delegates for a particular user. The delegates may further be identified by subject matter or other categorization. As a result, a user may maintain one system and, as a result, enable a second system to automatically present and process delegate selection without additional human input.
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公开(公告)号：US20210160369A1
公开(公告)日：2021-05-27
申请号：US16690790
申请日：2019-11-21
Applicant: Avaya Inc.
Inventor： Arjun Sharma , Sachin Bhangale , Vishal Kamboj , Amir Mulani
Abstract: Systems and methods are described that enable an incoming communication requesting a real-time (e.g., voice, voice-video, etc.) communication and selectively allowing the called communication device to auto-answer the communication. The selective answering may be rule and/or attribute based and depend, entirely or in part, on presence data of a user associated with the called communication device. Auto-answering may be further configured to auto-answer all or less than all of the communication media types (e.g., only auto-answer an audio-video call with audio). Additionally, or alternatively, rules may be combined, overridden, conditionally implemented, or otherwise combined or structured relative to other rules for auto-answering an incoming communication.
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公开(公告)号：US10986201B2
公开(公告)日：2021-04-20
申请号：US16543266
申请日：2019-08-16
Applicant: Avaya Inc.
Inventor： Chirag Bharatkumar Patel , Vishal Kamboj
IPC: H04L29/08 , H04L12/58 , G06F40/205
Abstract: Maintaining accurate out-of-office notifications can be resource intensive and error-prone. This is compounded by duplicating efforts, such as between a telephony system and an email system. By automatically creating and presenting a personal interactive voice response (IVR) or dual-tone multi-frequency (DTMF) signaling in response to menu option, generated from an email system, a telephony system may automatically be updated to provide options for a caller to select delegates for a particular user. The delegates may further be identified by subject matter or other categorization. As a result, a user may maintain one system and, as a result, enable a second system to automatically present and process delegate selection without additional human input.
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