公开(公告)号：US10951759B2

公开(公告)日：2021-03-16

申请号：US16411344

申请日：2019-05-14

Applicant: Avaya Inc.

Inventor： Parag Mulay ,  Satyam Lad ,  Sambhaji Gayake

IPC: H04M3/51 ,  H04M3/38

Abstract: An authentication system to validate the authenticity of call center agents by using a reverse authentication procedure. The authentication system includes a verification module that verifies the authenticity of agents calling from the call center. The verification module retrieves reference answers in response to the user-provided query questions from a media server. The media server may be located inside the enterprise network. These reference questions and their corresponding reference answers are provided by users when registering with the enterprise network.

公开(公告)号：US10341487B2

公开(公告)日：2019-07-02

申请号：US14726796

申请日：2015-06-01

Applicant: Avaya Inc.

Inventor： Parag Mulay ,  Satyam Lad ,  Sambhaji Gayake

IPC: H04M3/51 ,  H04M3/38

Abstract: An authentication system to validate the authenticity of call center agents by using a reverse authentication procedure. The authentication system includes a verification module that verifies the authenticity of agents calling from the call center. The verification module retrieves reference answers in response to the user-provided query questions from a media server. The media server may be located inside the enterprise network. These reference questions and their corresponding reference answers are provided by users when registering with the enterprise network.

公开(公告)号：US20190268469A1

公开(公告)日：2019-08-29

申请号：US16411344

申请日：2019-05-14

Applicant: Avaya Inc.

Inventor： Parag Mulay ,  Satyam Lad ,  Sambhaji Gayake

IPC: H04M3/51 ,  H04M3/38

Abstract: An authentication system to validate the authenticity of call center agents by using a reverse authentication procedure. The authentication system includes a verification module that verifies the authenticity of agents calling from the call center. The verification module retrieves reference answers in response to the user-provided query questions from a media server. The media server may be located inside the enterprise network. These reference questions and their corresponding reference answers are provided by users when registering with the enterprise network.

公开(公告)号：US20160352894A1

公开(公告)日：2016-12-01

申请号：US14726796

申请日：2015-06-01

Applicant: Avaya Inc.

Inventor： Parag Mulay ,  Satyam Lad ,  Sambhaji Gayake

IPC: H04M3/22 ,  H04M3/51 ,  H04M3/38

CPC classification number: H04M3/5158 ,  H04M3/385 ,  H04M2203/6045 ,  H04M2203/6054

Abstract: An authentication system to validate the authenticity of call center agents by using a reverse authentication procedure. The authentication system includes a verification module that verifies the authenticity of agents calling from the call center. The verification module retrieves reference answers in response to the user-provided query questions from a media server. The media server may be located inside the enterprise network. These reference questions and their corresponding reference answers are provided by users when registering with the enterprise network.

Abstract translation: 一种验证系统，通过使用反向认证过程验证呼叫中心代理的真实性。 认证系统包括验证模块，用于验证从呼叫中心呼叫的代理的真实性。 验证模块响应于来自媒体服务器的用户提供的查询问题来检索参考答案。 媒体服务器可能位于企业网络内。 这些参考问题及其相应的参考答案由用户在向企业网络注册时提供。