公开(公告)号：US20180357648A1

公开(公告)日：2018-12-13

申请号：US15616164

申请日：2017-06-07

Applicant: Avaya Inc.

Inventor： Rajesh Kanade ,  Jitendra Wadhwa

IPC: G06Q30/00 ,  G06F3/0488 ,  G06Q10/10 ,  G06F17/30 ,  G06F17/22

CPC classification number: G06Q30/018 ,  G06F3/0488 ,  G06F16/9558 ,  G06F16/958 ,  G06F17/2247 ,  G06Q10/107 ,  G06Q30/0609 ,  G06Q30/0613 ,  G06Q30/0617

Abstract: A computerized system determines when a viewer is viewing a certain portion of an electronic document. Depending on the portion of the document being viewed, the system determines whether various agents are available to assist the viewer and provides options to the viewer for communicating with one or more of the agents.

公开(公告)号：US10453077B2

公开(公告)日：2019-10-22

申请号：US15616164

申请日：2017-06-07

Applicant: Avaya Inc.

Inventor： Rajesh Kanade ,  Jitendra Wadhwa

IPC: G06Q30/00 ,  G06Q10/10 ,  G06F16/958 ,  G06F16/955 ,  G06F17/22 ,  G06F3/0488 ,  G06Q30/06

Abstract: A computerized system determines when a viewer is viewing a certain portion of an electronic document. Depending on the portion of the document being viewed, the system determines whether various agents are available to assist the viewer and provides options to the viewer for communicating with one or more of the agents.