公开(公告)号：US09449278B2

公开(公告)日：2016-09-20

申请号：US13958150

申请日：2013-08-02

Applicant: Apple Inc.

Inventor： Efstratios N. Davlos ,  Francimar C. Schmitt ,  Edmund R. Brown ,  Gavin Anthony Condon

IPC: G06N5/04 ,  G06F11/07 ,  G05B23/02 ,  H04L12/24 ,  G06F11/22

CPC classification number: G06N5/04 ,  G05B23/0275 ,  G05B23/0278 ,  G06F11/079 ,  G06F11/2294 ,  H04L41/0631

Abstract: Troubleshooting a technical problem on a user device using a network-based remediation platform. Receiving problem statements relating to technical problems associated with a user device, activating a domain of cases, assigning a score for the cases based on a scoring algorithm, and determining one or more remediation actions to suggest based on the score.

Abstract translation: 使用基于网络的修复平台来排除用户设备上的技术问题。 接收关于与用户设备相关的技术问题的问题陈述，激活案例域，基于评分算法为案例分配分数，以及基于分数确定一个或多个补救动作以进行建议。

公开(公告)号：US20140310222A1

公开(公告)日：2014-10-16

申请号：US13958150

申请日：2013-08-02

Applicant: Apple Inc.

Inventor： Efstratios N. Davlos ,  Francimar C. Schmitt ,  Edmund R. Brown ,  Gavin Anthony Condon

IPC: G06N5/02

CPC classification number: G06N5/04 ,  G05B23/0275 ,  G05B23/0278 ,  G06F11/079 ,  G06F11/2294 ,  H04L41/0631

Abstract: Troubleshooting a technical problem on a user device using a network-based remediation platform. Receiving problem statements relating to technical problems associated with a user device, activating a domain of cases, assigning a score for the cases based on a scoring algorithm, and determining one or more remediation actions to suggest based on the score.

Abstract translation: 使用基于网络的修复平台来排除用户设备上的技术问题。 接收关于与用户设备相关的技术问题的问题陈述，激活案例域，基于评分算法为案例分配分数，以及基于分数确定一个或多个补救动作以进行建议。

公开(公告)号：US20230366684A1

公开(公告)日：2023-11-16

申请号：US18100887

申请日：2023-01-24

Applicant: Apple Inc.

Inventor： Dennis Schieferdecker ,  Francimar C. Schmitt ,  Ishan Bhutani ,  Christian West

IPC: G01C21/34 ,  G06F16/9537 ,  G06F16/9535 ,  G06F16/2457 ,  G01C21/36

CPC classification number: G01C21/343 ,  G01C21/3667 ,  G06F16/24578 ,  G06F16/9535 ,  G06F16/9537

Abstract: Multipoint routing through the use of a navigation device can be improved by using multipoint arrival and departure detection to determine whether to advance navigation to a next point on the route or to maintain navigation to a current point on the route. When adding intermediate points to a route, the locations generated by the search query can include a spatiotemporal distribution of search results. The results of the search can also be presented with routing cost information.