公开(公告)号：US11689432B1

公开(公告)日：2023-06-27

申请号：US17657437

申请日：2022-03-31

Applicant: Amazon Technologies, Inc.

Inventor： Kasturi Bhattacharjee ,  Rashmi Gangadharaiah ,  Sharon Shapira ,  Ankit Kapoor ,  Tony Chun Tung Ng ,  Senthil Chock Chidambaram ,  Deepak Seetharam Nadig

IPC: H04L41/5061 ,  H04L41/50 ,  H04L41/5074

CPC classification number: H04L41/5064 ,  H04L41/5032 ,  H04L41/5074

Abstract: The present disclosure generally relates to a feedback processing service that can receive customer input, as customer feedback corresponds to a service context. The feedback processing service aggregates semantically similar feedback as a cluster. Then, the feedback processing service can prioritize each of the clusters by ranking each of the clusters.