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    Customer and merchant location-based ETA determination
    1.
    发明授权
    Customer and merchant location-based ETA determination 有权

    公开(公告)号：US10921147B1

    公开(公告)日：2021-02-16

    申请号：US16116693

    申请日：2018-08-29

    Applicant: Amazon Technologies, Inc.

    Inventor： Ryan Hapgood ,  Jon R. Ducrou ,  Alexander Edwards ,  Paul C. Hagar

    IPC: G01C21/34 ,  G06Q10/06 ,  G06Q10/08

    Abstract: A customer offset may be determined with respect to a customer who has previously traveled to one or more merchant locations. A merchant location offset may be determined with respect to multiple customers who have each traveled to a particular merchant location. Upon determining that the customer is in transit to the merchant location, a generic ETA to the merchant location may be determined. A customer-based ETA for the customer with respect to the merchant location may be determined based on the generic ETA and the customer offset. Moreover, a merchant location-based ETA for the customer with respect to the merchant location may be determined based on the generic ETA and the merchant location offset. Based on the refined and more accurate ETAs, the merchant location may be instructed to begin assembling items for pick-up by the customer.

    Sensor-based customer arrival detection
    8.
    发明授权
    Sensor-based customer arrival detection 有权

    公开(公告)号：US10762462B1

    公开(公告)日：2020-09-01

    申请号：US16057430

    申请日：2018-08-07

    Applicant: Amazon Technologies, Inc.

    Inventor： Ryan Hapgood ,  Alexander Edwards ,  Uladzimir Silchanka ,  Lev Zelenskiy ,  James Lance Eather ,  Sheng-Wei Lin ,  Jon R. Ducrou ,  Michael John Neville

    IPC: G06Q10/06 ,  G01C21/12

    Abstract: Upon receiving an indication that a customer is initiating travel to a merchant location to pick up one or more items, sensor data may be obtained by, and received from, a customer device of the customer. After the customer has arrived at the merchant location, the customer may be greeted or otherwise interacted with and a corresponding interaction time may be determined. The service provider may identify one or more stop events based on the sensor data, where a stop event indicates that a customer stopped while in transit to the merchant location. A most recent stop event prior to the interaction time may constitute the customer arriving/stopping at the merchant location, and a corresponding arrival time may be estimated. A wait time of the customer may be determined based on a difference between the interaction time and the arrival time.

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