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    Best practice analysis as a service
    1.
    发明授权
    Best practice analysis as a service 有权

    公开(公告)号：US11941639B1

    公开(公告)日：2024-03-26

    申请号：US16895789

    申请日：2020-06-08

    Applicant: Amazon Technologies, Inc.

    Inventor： Mahendra M. Chheda ,  Shawn E. Heidel ,  Robert J. Jaye ,  Justin K Brindley-Koonce ,  Eric Jason Brandwine

    IPC: G06Q30/00

    CPC classification number: G06Q30/00

    Abstract: Embodiments of the present disclosure are directed to, among other things, providing resource allocation advice, configuration recommendations, and/or migration advice regarding data storage, access, placement, and/or related web services. In some examples, a web service may utilize or otherwise control a client instance to control, access, or otherwise manage resources of a distributed system. Based at least in part on one or more resource usage checks and/or configuration checks, resource usage information and/or configuration information of an account utilizing a web service, and/or user preferences and/or settings, resource allocation advice, system configuration recommendations, and/or migration advice may be provided to a user of an account. Additionally, in some examples, one or more remediation operations may be performed automatically.

    Ontology based customer support techniques
    2.
    发明授权
    Ontology based customer support techniques 有权

    公开(公告)号：US10453073B1

    公开(公告)日：2019-10-22

    申请号：US14924461

    申请日：2015-10-27

    Applicant: Amazon Technologies, Inc.

    Inventor： Mahendra M. Chheda

    IPC: G06Q30/00

    Abstract: Methods and systems for providing customer support in response to support communication are disclosed. Such communications may be structured or unstructured, and unstructured communications may be subject to further processing. A determination is made at least as to one or more relevant support classes, as well as to whether further support action(s) should be initiated. When determined that at least a further support action should be initiated, aspects of the support action may be determined and initiated.

    Best practice analysis, optimized resource use
    3.
    发明授权
    Best practice analysis, optimized resource use 有权

    公开(公告)号：US11030669B1

    公开(公告)日：2021-06-08

    申请号：US15489647

    申请日：2017-04-17

    Applicant: Amazon Technologies, Inc.

    Inventor： Mahendra M. Chheda ,  Shawn E. Heidel ,  Robert B. Jaye ,  Justin K. Brindley-Koonce ,  Jesse D. Schoch ,  Eric Jason Brandwine

    IPC: G06Q30/06 ,  G06F9/50

    Abstract: Embodiments of the present disclosure are directed to, among other things, providing resource allocation advice, configuration recommendations, and/or migration advice regarding data storage, access, placement, and/or related web services. In some examples, a web service may utilize or otherwise control a client instance to control, access, or otherwise manage resources of a distributed system. Based at least in part on one or more resource usage checks and/or configuration checks, resource usage information and/or configuration information of an account utilizing a web service, and/or user preferences and/or settings, resource allocation advice, system configuration recommendations, and/or migration advice may be provided to a user of an account. Additionally, in some examples, one or more remediation operations may be performed automatically.

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