Managing interaction with hosted services

    公开(公告)号:US09451034B2

    公开(公告)日:2016-09-20

    申请号:US15017421

    申请日:2016-02-05

    CPC classification number: H04L67/16 G06Q30/08

    Abstract: Systems and methods are disclosed which facilitate managing interaction with instances corresponding to hosted services. Customers may implement services on a hosted computing environment. Further, the customer may allow limited interaction with the hosted service to a third party (e.g., in connection with a secondary service). For example, the third party may interact with a temporary copy of the hosted service. Thereafter, the customer may, given the consent of the third party, view details of the third party's interaction with the copy, and may be enabled to merge any alterations with the initial hosted service. In addition, a customer may monitor their own interactions with a hosted service or copies of a hosted service, and view details of the differences between multiple versions of the hosted service.

    MANAGING INTERACTION WITH HOSTED SERVICES
    3.
    发明申请
    MANAGING INTERACTION WITH HOSTED SERVICES 审中-公开
    管理与托管服务的互动

    公开(公告)号:US20160156725A1

    公开(公告)日:2016-06-02

    申请号:US15017421

    申请日:2016-02-05

    CPC classification number: H04L67/16 G06Q30/08

    Abstract: Systems and methods are disclosed which facilitate managing interaction with instances corresponding to hosted services. Customers may implement services on a hosted computing environment. Further, the customer may allow limited interaction with the hosted service to a third party (e.g., in connection with a secondary service). For example, the third party may interact with a temporary copy of the hosted service. Thereafter, the customer may, given the consent of the third party, view details of the third party's interaction with the copy, and may be enabled to merge any alterations with the initial hosted service. In addition, a customer may monitor their own interactions with a hosted service or copies of a hosted service, and view details of the differences between multiple versions of the hosted service.

    Abstract translation: 公开了有助于管理与托管服务相对应的实例的交互的系统和方法。 客户可以在托管的计算环境中实现服务。 此外,客户可以允许与托管服务的有限的交互到第三方(例如,与辅助服务相关联)。 例如,第三方可以与托管服务的临时副本进行交互。 此后,客户可以在第三方同意的情况下,查看第三方与副本的互动的详细信息,并且可以将其与最初的托管服务合并。 此外,客户可以监视自己与托管服务或托管服务的副本的交互,并查看托管服务的多个版本之间的差异的详细信息。

    Providing customer service agents with customer-personalized result of spoken language intent

    公开(公告)号:US10417345B1

    公开(公告)日:2019-09-17

    申请号:US14579214

    申请日:2014-12-22

    Abstract: A system in which a customer service agent (CSA) is able to assist a customer with obtaining a desired response from a speech-controlled appliance while protecting customer data. The customer service agent submits queries to a natural language understanding (NLU) processor that performs entity resolution using personalized library information stored in an entity library based on the customer identity information and/or an device identifier. The CSA is shielded from the entity library itself, as well as data stored on the speech-controlled appliance. The CSA can instruct the NLU processor to deliver results to multiple endpoints, including both the customer's appliance and the CSA agent's console.

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