公开(公告)号：US09098862B2

公开(公告)日：2015-08-04

申请号：US14468096

申请日：2014-08-25

Applicant: Amazon Technologies, Inc.

Inventor： Eric Chunyi Chou ,  Mark N. Kelly ,  Ben L. Kirkpatrick

IPC: H04M5/00 ,  G06Q30/02 ,  H04M3/00

CPC classification number: G06Q30/0203 ,  H04M3/00 ,  H04M3/5166 ,  H04M2242/18

Abstract: Providers of goods and services may desire human input regarding the products that they offer. A vocal query service provides a mechanism to present queries to human respondents. A human respondent may be presented with information and subsequently queried as to their opinion. The respondents receiving the query may be selected based upon profiles containing demographic information, interest information, desired contact time, and the like. Prospective respondents may be contacted via a personal telephone at a time of their choosing and may choose whether or not to respond. During the query, should a respondent require assistance, the respondent may be contact a customer service agent. Query respondents may be motivated to participate, as the query is designed to appeal to respondent's interest and is presented at a convenient time. The query service may also increase the customer service agents to expand the query to additional human respondents in near-real time.

Abstract translation: 商品和服务的供应商可能希望人们对他们提供的产品的投入。 声乐查询服务提供了一种向人类受访者呈现查询的机制。 可以向受访者提供信息，随后询问他们的意见。 可以基于包含人口统计信息，兴趣信息，期望的联系时间等的简档来选择接收查询的受访者。 潜在的受访者可以在选择的时候通过个人电话联系，并可以选择是否回应。 在查询期间，如果受访者需要协助，答辩人可能会联系客户服务代理。 查询受访者可能有动机参与，因为查询旨在吸引受访者的兴趣，并在方便的时候呈现。 查询服务还可以增加客户服务代理以将查询扩展到近乎实时的其他人类受访者。

公开(公告)号：US20150051952A1

公开(公告)日：2015-02-19

申请号：US14468096

申请日：2014-08-25

Applicant: Amazon Technologies, Inc.

Inventor： Eric Chunyi Chou ,  Mark N. Kelly ,  Ben L. Kirkpatrick

IPC: G06Q30/02

CPC classification number: G06Q30/0203 ,  H04M3/00 ,  H04M3/5166 ,  H04M2242/18

Abstract: Providers of goods and services may desire human input regarding the products that they offer. A vocal query service provides a mechanism to present queries to human respondents. A human respondent may be presented with information and subsequently queried as to their opinion. The respondents receiving the query may be selected based upon profiles containing demographic information, interest information, desired contact time, and the like. Prospective respondents may be contacted via a personal telephone at a time of their choosing and may choose whether or not to respond. During the query, should a respondent require assistance, the respondent may be contact a customer service agent. Query respondents may be motivated to participate, as the query is designed to appeal to respondent's interest and is presented at a convenient time. The query service may also increase the customer service agents to expand the query to additional human respondents in near-real time.

Abstract translation: 商品和服务的供应商可能希望人们对他们提供的产品的投入。 声乐查询服务提供了一种向人类受访者呈现查询的机制。 可以向受访者提供信息，随后询问他们的意见。 可以基于包含人口统计信息，兴趣信息，期望的联系时间等的简档来选择接收查询的受访者。 潜在的受访者可以在选择的时候通过个人电话联系，并可以选择是否回应。 在查询期间，如果受访者需要协助，答辩人可能会联系客户服务代理。 查询受访者可能有动机参与，因为查询旨在吸引受访者的兴趣，并在方便的时候呈现。 查询服务还可以增加客户服务代理以将查询扩展到近乎实时的其他人类受访者。