公开(公告)号：US20240232775A9

公开(公告)日：2024-07-11

申请号：US17969643

申请日：2022-10-19

申请人： Adobe Inc.

发明人： Atanu R. Sinha ,  Shiv Kumar Saini ,  Prithvi Bhutani ,  Nikhil Sheoran ,  Kevin Cobourn ,  Jeff D. Chasin ,  Fan Du ,  Eric Matisoff

IPC分类号： G06Q10/0639 ,  G06F3/0484

CPC分类号： G06Q10/06393 ,  G06F3/0484

摘要： In some examples, an environment evaluation system accesses interaction data recording interactions by users with an online platform hosted by a host system and computes, based on the interaction data, interface experience metrics. The interface experience metrics includes an individual experience metric for each user and a transition experience metric for each transition in the interactions by the users with the online platform. The environment evaluation system identifies a user with the individual experience metric below a pre-determined threshold, identifies a transition performed by the user that has a transition experience metric below a second threshold, and analyzes the transition to determine users who have performed the transition. The environment evaluation system updates the host system with the individual experience metrics and the transition metrics, based on which the host system can perform modifications of interface elements of the online platform to improve the experience.

公开(公告)号：US20240135296A1

公开(公告)日：2024-04-25

申请号：US17969643

申请日：2022-10-18

申请人： Adobe Inc.

发明人： Atanu R. Sinha ,  Shiv Kumar Saini ,  Prithvi Bhutani ,  Nikhil Sheoran ,  Kevin Cobourn ,  Jeff D. Chasin ,  Fan Du ,  Eric Matisoff

IPC分类号： G06Q10/0639 ,  G06F3/0484

CPC分类号： G06Q10/06393 ,  G06F3/0484

摘要： In some examples, an environment evaluation system accesses interaction data recording interactions by users with an online platform hosted by a host system and computes, based on the interaction data, interface experience metrics. The interface experience metrics includes an individual experience metric for each user and a transition experience metric for each transition in the interactions by the users with the online platform. The environment evaluation system identifies a user with the individual experience metric below a pre-determined threshold, identifies a transition performed by the user that has a transition experience metric below a second threshold, and analyzes the transition to determine users who have performed the transition. The environment evaluation system updates the host system with the individual experience metrics and the transition metrics, based on which the host system can perform modifications of interface elements of the online platform to improve the experience.