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公开(公告)号：US11469939B2
公开(公告)日：2022-10-11
申请号：US17063697
申请日：2020-10-05
发明人： He Yan , Anthony Caracciolo , Mira Desta , Zihui Ge , Brian Heard , Sarat Puthenpura
IPC分类号： H04W24/00 , H04L41/0631 , H04L41/5074 , H04W24/04 , H04L43/091 , H04W24/02
摘要： A method and apparatus for providing trouble isolation are disclosed. For example, the method monitors a plurality of sessions for a user group for detecting an abnormal cause code associated with the user group, determines a root cause for the abnormal cause code when a deviation is determined to have occurred for the cause code of the user group, wherein the root cause identifies either an issue associated with the communications network or an issue associated with user endpoint devices of the user group, and generates a ticket indicating the root cause.
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公开(公告)号：US20180041378A1
公开(公告)日：2018-02-08
申请号：US15227451
申请日：2016-08-03
发明人： He Yan , Anthony Caracciolo , Mira Desta , Zihui Ge , Brian Heard , Sarat Puthenpura
CPC分类号： H04L41/0631 , H04L41/5035 , H04L41/5074 , H04W24/02 , H04W24/04
摘要： A method and apparatus for providing trouble isolation are disclosed. For example, the method monitors a plurality of sessions for a user group for detecting an abnormal cause code associated with the user group, determines a root cause for the abnormal cause code when a deviation is determined to have occurred for the cause code of the user group, wherein the root cause identifies either an issue associated with the communications network or an issue associated with user endpoint devices of the user group, and generates a ticket indicating the root cause.
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公开(公告)号：US20210021458A1
公开(公告)日：2021-01-21
申请号：US17063697
申请日：2020-10-05
发明人： He Yan , Anthony Caracciolo , Mira Desta , Zihui Ge , Brian Heard , Sarat Puthenpura
摘要： A method and apparatus for providing trouble isolation are disclosed. For example, the method monitors a plurality of sessions for a user group for detecting an abnormal cause code associated with the user group, determines a root cause for the abnormal cause code when a deviation is determined to have occurred for the cause code of the user group, wherein the root cause identifies either an issue associated with the communications network or an issue associated with user endpoint devices of the user group, and generates a ticket indicating the root cause.
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公开(公告)号：US10797937B2
公开(公告)日：2020-10-06
申请号：US16780399
申请日：2020-02-03
发明人： He Yan , Anthony Caracciolo , Mira Desta , Zihui Ge , Brian Heard , Sarat Puthenpura
摘要： A method and apparatus for providing trouble isolation are disclosed. For example, the method monitors a plurality of sessions for a user group for detecting an abnormal cause code associated with the user group, determines a root cause for the abnormal cause code when a deviation is determined to have occurred for the cause code of the user group, wherein the root cause identifies either an issue associated with the communications network or an issue associated with user endpoint devices of the user group, and generates a ticket indicating the root cause.
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公开(公告)号：US20200177437A1
公开(公告)日：2020-06-04
申请号：US16780399
申请日：2020-02-03
发明人： He Yan , Anthony Caracciolo , Mira Desta , Zihui Ge , Brian Heard , Sarat Puthenpura
摘要： A method and apparatus for providing trouble isolation are disclosed. For example, the method monitors a plurality of sessions for a user group for detecting an abnormal cause code associated with the user group, determines a root cause for the abnormal cause code when a deviation is determined to have occurred for the cause code of the user group, wherein the root cause identifies either an issue associated with the communications network or an issue associated with user endpoint devices of the user group, and generates a ticket indicating the root cause.
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公开(公告)号：US10554478B2
公开(公告)日：2020-02-04
申请号：US15227451
申请日：2016-08-03
发明人： He Yan , Anthony Caracciolo , Mira Desta , Zihui Ge , Brian Heard , Sarat Puthenpura
摘要： A method and apparatus for providing trouble isolation are disclosed. For example, the method monitors a plurality of sessions for a user group for detecting an abnormal cause code associated with the user group, determines a root cause for the abnormal cause code when a deviation is determined to have occurred for the cause code of the user group, wherein the root cause identifies either an issue associated with the communications network or an issue associated with user endpoint devices of the user group, and generates a ticket indicating the root cause.
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