公开(公告)号：US20120134479A1

公开(公告)日：2012-05-31

申请号：US13367001

申请日：2012-02-06

Applicant: AMIT AGHARA ,  PEEYUSH JAISWAL

Inventor： AMIT AGHARA ,  PEEYUSH JAISWAL

IPC: H04M1/64

CPC classification number: H04M3/42221 ,  H04M3/2218 ,  H04M3/5175 ,  H04M2201/41

Abstract: A processor-implemented method, system, and/or computer program product retrieves a voice print of a caller to a call network. A processor generates a first voice print, a second voice print, and a third voice print of a caller who makes a call to a call network. The first voice print, the second voice print, and the third voice print are consolidated into a consolidated voice print. In response to a request for a particular voice print, the requested voice print is selectively retrieved from first voice print, the second voice print, and the third voice print in the consolidated voice print, and then sent to the requester.

Abstract translation: 处理器实现的方法，系统和/或计算机程序产品将呼叫者的语音打印检索到呼叫网络。 处理器产生对呼叫网络进行呼叫的呼叫者的第一语音打印，第二语音打印和第三语音打印。 第一个语音打印，第二个语音打印和第三个语音打印合并到一个统一的语音打印中。 响应于对特定语音打印的请求，从合并语音打印中的第一语音打印，第二语音打印和第三语音打印中选择性地检索所请求的语音打印，然后发送到请求者。

公开(公告)号：US20110091020A1

公开(公告)日：2011-04-21

申请号：US12582387

申请日：2009-10-20

Applicant: AMIT AGHARA ,  PEEYUSH JAISWAL

Inventor： AMIT AGHARA ,  PEEYUSH JAISWAL

IPC: H04M1/64 ,  H04M3/00

CPC classification number: H04M3/42221 ,  H04M3/2218 ,  H04M3/5175 ,  H04M2201/41

Abstract: A system is presented for logging and recording a call to a call network. The system comprises a voice print logic for generating a voice print of a caller who is making a call to a call network. A telecom routing switch generates a correlated telecom router switch log file by appending the voice print of the caller to a telecom router switch log file for the call. A telecom software system generates a correlated telecom software system log file by appending the voice print of the caller to a telecom software system log file for the call. A contact center agent generates a correlated contact center agent log file by appending the voice print of the caller to a contact center agent log file for the call. The voice print is utilized to retrieve and to consolidate the correlated telecom router switch log file, the correlated telecom software system log file, and the correlated contact center agent log file into a single correlated file for the call.

Abstract translation: 提出了一种用于记录和记录呼叫到呼叫网络的系统。 该系统包括用于生成正在呼叫呼叫​​网络的呼叫者的语音打印的语音打印逻辑。 电信路由交换机通过将呼叫者的语音打印附加到用于呼叫的电信路由器交换机日志文件来生成相关的电信路由器交换机日志文件。 电信软件系统通过将呼叫者的语音打印附加到用于呼叫的电信软件系统日志文件来生成相关的电信软件系统日志文件。 联络中心代理通过将呼叫者的语音打印附加到呼叫的联络中心代理日志文件来生成相关的联络中心代理日志文件。 语音打印用于检索并将相关的电信路由器交换机日志文件，相关的电信软件系统日志文件和相关的联络中心代理日志文件合并到用于该呼叫的单个相关文件中。

公开(公告)号：US20120328085A1

公开(公告)日：2012-12-27

申请号：US13603053

申请日：2012-09-04

Applicant: SHERI G. DAYE ,  PEEYUSH JAISWAL ,  FANG WANG

Inventor： SHERI G. DAYE ,  PEEYUSH JAISWAL ,  FANG WANG

IPC: H04M1/64

CPC classification number: H04M3/4936 ,  G10L15/06 ,  G10L2015/0631 ,  H04M2201/40 ,  H04M2203/2061

Abstract: A computer-implemented method, system, and/or computer program product recognizes a voice input received by an interactive voice recognition system. An unintelligible voice input is received from a caller. The unintelligible voice input is unintelligible to a computer due to background noise at a caller environment of the caller. Upon determining that the unintelligible voice input does not match any entry from a lexicon of known voice inputs, the caller is prompted to transmit a non-verbal electronic input to clarify the unintelligible voice input. This non-verbal electronic input is used to match the unintelligible voice input with a specific known voice input from the lexicon of known voice inputs, which is updated with the unintelligible voice input. The updated lexicon is subsequently used in future phone calls from the user to match the unintelligible voice input to the user-requested activity for the caller.

Abstract translation: 计算机实现的方法，系统和/或计算机程序产品识别由交互式语音识别系统接收的语音输入。 从呼叫者接收到一个不可理解的语音输入。 由于呼叫者的呼叫者环境中的背景噪声，无法理解的语音输入对于计算机是不可理解的。 当确定不可理解的语音输入与已知语音输入的词典中的任何条目不匹配时，提示呼叫者发送非语言电子输入以澄清不可理解的语音输入。 这种非语言电子输入用于将不可理解的语音输入与来自已知语音输入的词典的特定已知语音输入进行匹配，该语音输入用不可理解的语音输入更新。 随后在将来的来自用户的电话呼叫中使用更新的词典，以将不可理解的语音输入与呼叫者的用户请求的活动相匹配。

公开(公告)号：US20110110502A1

公开(公告)日：2011-05-12

申请号：US12615384

申请日：2009-11-10

Applicant: SHERI G. DAYE ,  PEEYUSH JAISWAL ,  FANG WANG

Inventor： SHERI G. DAYE ,  PEEYUSH JAISWAL ,  FANG WANG

IPC: H04M1/64

CPC classification number: H04M3/4936 ,  G10L15/06 ,  G10L2015/0631 ,  H04M2201/40 ,  H04M2203/2061

Abstract: A computer-implemented method, system, and computer program product for recognizing a voice input to an interactive voice recognition system is presented. An initial caller voice input is received from a caller. In response to determining that the initial caller voice input is a computer-unintelligible voice input that does not match any entry from a lexicon of known voice inputs, the caller is prompted to transmit a secondary input to clarify the computer-unintelligible voice input. The secondary input is utilized to match the computer-unintelligible voice input with a specific known voice input from the lexicon of known voice inputs. The lexicon of known voice inputs is then updated with the computer-unintelligible voice input.

Abstract translation: 提出了一种用于识别对交互式语音识别系统的语音输入的计算机实现的方法，系统和计算机程序产品。 从呼叫者接收到初始呼叫者语音输入。 响应于确定初始呼叫者语音输入是与来自已知语音输入的词典的任何条目不匹配的计算机不可理解的语音输入，呼叫者被提示传送次要输入以澄清计算机无法理解的语音输入。 辅助输入用于将计算机无法理解的语音输入与来自已知语音输入的词典的特定已知语音输入相匹配。 已知语音输入的词典随后用计算机无法理解的语音输入更新。

公开(公告)号：US20100328035A1

公开(公告)日：2010-12-30

申请号：US12493749

申请日：2009-06-29

Applicant: STEPHEN HANLEY ,  PEEYUSH JAISWAL ,  JAMES ROBERT LEWIS

Inventor： STEPHEN HANLEY ,  PEEYUSH JAISWAL ,  JAMES ROBERT LEWIS

IPC: G05B19/00

CPC classification number: G07C9/00158

Abstract: A data base is created for storage of voice prints of requesters that are believed to be fraudulently attempting to access information for which they are not authorized to obtain. When a user opens an account a voice print is obtained and stored. The user also provides answers to security related questions. When a requester tries to access the information, they must be authenticated by providing a voice print and answers to the security questions. If the voice print and answers do not result in a satisfactory match based on predetermined criteria, access is denied and the voice print is stored as a possibly fraudulent voice print. Subsequent access attempts are compared to the stored possibly fraudulent voice print which is reclassified as a likely fraudulent voice print if matched. Thus, unauthorized access is less likely.

Abstract translation: 创建数据库用于存储被认为是欺诈地尝试访问他们未被授权获取的信息的请求者的语音输出。 当用户打开帐户时，获取并存储语音打印。 用户还提供有关安全相关问题的答案。 当请求者尝试访问信息时，必须通过提供语音打印和安全问题的答案来进行身份验证。 如果语音打印和答案基于预定标准不会导致令人满意的匹配，则拒绝访问，并将语音打印作为可能的欺诈性语音打印存储。 将后续的访问尝试与存储的可能的欺诈性语音打印进行比较，如果匹配则将其重新分类为可能的欺诈性语音打印。 因此，未经授权的访问是不太可能的。

公开(公告)号：US20110196676A1

公开(公告)日：2011-08-11

申请号：US12702512

申请日：2010-02-09

Applicant: SHERI GAYLE DAYE ,  PEEYUSH JAISWAL ,  FANG WANG

Inventor： SHERI GAYLE DAYE ,  PEEYUSH JAISWAL ,  FANG WANG

IPC: G10L15/06

CPC classification number: G10L17/04 ,  G10L17/00 ,  G10L17/20

Abstract: A computer-implemented method, system and/or program product update voice prints over time. A receiving computer receives an initial voice print. A determining period of time is calculated for that initial voice print. This determining period of time is a length of time during which an expected degree of change in subsequent voice prints, in comparison to the initial voice print, is predicted to occur. A new voice print is received after the determining period of time has passed, and the new voice print is compared with the initial voice print. In response to a change to the new voice print falling within the expected degree of change in comparison to the initial voice print, a voice print store is updated with the new voice print.

Abstract translation: 随着时间的推移，计算机实现的方法，系统和/或程序产品更新语音打印。 接收计算机接收初始语音打印。 为该初始语音打印计算确定的时间段。 这个确定时间段是与预测出现与初始语音打印相比的后续语音打印中的期望的改变程度的时间长度。 在确定时间段过去之后接收到新的语音打印，并将新的语音打印与初始语音打印进行比较。 响应于与初始语音打印相比，落入预期变化范围内的新语音打印的改变，用新的语音打印更新语音打印存储。

公开(公告)号：US20110016515A1

公开(公告)日：2011-01-20

申请号：US12505208

申请日：2009-07-17

Applicant: GIRISH DHANAKSHIRUR ,  PEEYUSH JAISWAL

Inventor： GIRISH DHANAKSHIRUR ,  PEEYUSH JAISWAL

IPC: G06F7/04

CPC classification number: G06F21/42 ,  G06F2221/2131

Abstract: The need for realtime password resetting is providing by using a converged HTTP/SIP container. The container allows interaction between the different protocols of HTTP and SIP. When a user needs to reset a password that would normally require sending a new temporary password through the mail, the user can be appropriately authenticated and provided with a temporary key. After a temporary key is created and sent electronically to the user via the computer system which initiated the request, a telephony application calls the user. The user is prompted for authentication information and then enters the temporary key. The temporary key entered is compared with the temporary key created, and if matched, the user can reset the password in realtime.

Abstract translation: 通过使用融合的HTTP / SIP容器提供实时密码重置的需要。 容器允许HTTP和SIP的不同协议之间进行交互。 当用户需要重置通常需要通过邮件发送新的临时密码的密码时，用户可以被适当地认证并提供临时密钥。 在通过创建请求的计算机系统创建临时密钥并以电子方式发送给用户之后，电话应用程序呼叫用户。 提示用户认证信息，然后进入临时密钥。 输入的临时密钥与创建的临时密钥进行比较，如果匹配，用户可以实时重置密码。

公开(公告)号：US20100002850A1

公开(公告)日：2010-01-07

申请号：US12166899

申请日：2008-07-02

Applicant: PEEYUSH JAISWAL ,  NAVEEN NARAYAN

Inventor： PEEYUSH JAISWAL ,  NAVEEN NARAYAN

IPC: H04M1/64

CPC classification number: H04M3/4938 ,  H04M1/72522

Abstract: A method includes storing a profile associated with a user of a telephone and, based upon the profile, presenting the user with an option to search, browse, subscribe to, or bookmark content provided by a plurality of IVR content providers.

Abstract translation: 一种方法包括存储与电话用户相关联的简档，并且基于该简档，向用户呈现用于搜索，浏览，订阅或书签由多个IVR内容提供商提供的内容的选项。

公开(公告)号：US20080107256A1

公开(公告)日：2008-05-08

申请号：US11557538

申请日：2006-11-08

Applicant: PEEYUSH JAISWAL ,  NAVEEN NARAYAN ,  Fang Wang

Inventor： PEEYUSH JAISWAL ,  NAVEEN NARAYAN ,  Fang Wang

IPC: H04M3/00

CPC classification number: H04M3/5233 ,  H04M3/5125 ,  H04M7/006 ,  H04M7/123

Abstract: A method, system and computer-readable medium for providing a Virtual Contact Center (VCC) to call-in customers is presented. In a preferred embodiment, the method includes the steps of: screening a plurality of service agents according to agent qualifications needed by a Virtual Contact Center (VCC); developing a network of pre-qualified service agents from the screening step, wherein each pre-qualified service agent is an independent contractor; receiving, at a Virtual Contact Center Portal (VCCP), a request for service call from a customer; and directing the request for service call through the VCCP to one of the pre-qualified service agents according to a nature of the request for service call.

Abstract translation: 提出了一种用于向呼入客户提供虚拟联络中心（VCC）的方法，系统和计算机可读介质。 在优选实施例中，该方法包括以下步骤：根据虚拟联络中心（VCC）所需的代理资格屏蔽多个服务代理; 从筛选步骤开发预合格服务代理网络，其中每个预合格服务代理人是独立承包商; 在虚拟联络中心门户（VCCP）接收来自客户的服务呼叫请求; 并根据请求服务呼叫的性质，通过VCCP将服务呼叫请求引导到其中一个预先认证的业务代理。

公开(公告)号：US20070288560A1

公开(公告)日：2007-12-13

申请号：US11423772

申请日：2006-06-13

Applicant: AKRAM A. BOU-GHANNAM ,  BRENT L. DAVIS ,  PEEYUSH JAISWAL ,  FANG WANG

Inventor： AKRAM A. BOU-GHANNAM ,  BRENT L. DAVIS ,  PEEYUSH JAISWAL ,  FANG WANG

IPC: G06F15/16

CPC classification number: G06Q10/107 ,  H04L12/1822 ,  H04L51/04

Abstract: The present invention discloses a chat tool including a chat window configured to permit a user to simultaneously receive chat messages for two or more different chat sessions, thereby permitting side discussions within a secondary chat session. Each of the different chat sessions can correspond to a session specific chat channel. Different chat sessions can include private and public sessions. The participants of a private chat session can be participants of the public chat session and/or can be able to view discussions occurring in the public chat session. Further, members of the public chat session can be unaware of the existence of the private chat session. Any number of private chat sessions can be spawned from a public chat session using an invitation option, which automatically establishes new private sessions for invited individuals.

Abstract translation: 本发明公开了一种聊天工具，其包括聊天窗口，该聊天窗口被配置为允许用户同时接收用于两个或多个不同聊天会话的聊天消息，从而允许辅助聊天会话中的侧面讨论。 每个不同的聊天会话可以对应于会话特定聊天频道。 不同的聊天会话可以包括私人和公共会话。 私人聊天会话的参与者可以是公共聊天会话的参与者和/或能够查看在公共聊天会话中发生的讨论。 此外，公共聊天会话的成员可能不知道私人聊天会话的存在。 可以使用邀请选项从公开聊天会话中产生任意数量的私人聊天会话，这将自动为受邀个人建立新的私人会话。