公开(公告)号：US09961191B1

公开(公告)日：2018-05-01

申请号：US15463426

申请日：2017-03-20

Applicant: AMAZON TECHNOLOGIES, INC.

Inventor： Pasquale DeMaio ,  Joseph Daniel Sullivan ,  David Adam Philips

IPC: H04M1/24 ,  H04M3/08 ,  H04M3/22 ,  H04M3/24 ,  H04M3/493

CPC classification number: H04M3/242 ,  H04M3/493 ,  H04M2203/056 ,  H04M2203/355

Abstract: An interactive contact workflow system provides a graphical representation of a contact workflow in a graphical user interface (GUI) of an interactive contact run-time environment. The interactive contact workflow system receives a request to execute a first instruction block of the contact workflow within the interactive contact run-time environment, generates a communication interface to facilitate simulated electronic communication between the GUI and the interactive contact run-time environment, and provides a first visual indicator for display within the GUI that graphically highlights the first instruction block within the GUI to indicate that the first instruction block is active. The interactive contact workflow system then executes the first instruction block by sending a first prompt of the first instruction block to the communication interface to cause the communication interface to provide the first prompt to an audio output interface.

公开(公告)号：US10277733B1

公开(公告)日：2019-04-30

申请号：US15940018

申请日：2018-03-29

Applicant: Amazon Technologies, Inc.

Inventor： Pasquale DeMaio ,  Joseph Daniel Sullivan ,  David Adam Philips

IPC: H04M1/24 ,  H04M3/08 ,  H04M3/22 ,  H04M3/24 ,  H04M3/493

Abstract: An interactive contact workflow system provides a graphical representation of a contact workflow in a graphical user interface (GUI). The system displays a first visual indicator that graphically highlights a first visual display object to indicate that a first instruction block is active. The system executes the first instruction block and outputs a first prompt via a communication interface, the communication interface to simulate a telephone communication with the interactive contact workflow system. The system receives a first response to the first prompt from a GUI element, identifies a first command to execute a second instruction block based at least in part on the first response to the first prompt, and displays a second visual indicator that graphically connects the first visual display object to a second visual display object within the GUI, the second visual display object corresponding to the second instruction block of the interactive contact workflow system.

公开(公告)号：US09961192B1

公开(公告)日：2018-05-01

申请号：US15463522

申请日：2017-03-20

Applicant: AMAZON TECHNOLOGIES, INC.

Inventor： Pasquale DeMaio ,  Joseph Daniel Sullivan ,  David Adam Philips

IPC: H04M1/24 ,  H04M3/08 ,  H04M3/22 ,  H04M3/24 ,  G06F3/0484 ,  G06F3/0481

CPC classification number: H04M3/242 ,  G06Q10/06 ,  G06Q10/10 ,  H04M2201/42 ,  H04M2203/056 ,  H04M2203/355

Abstract: An interactive contact workflow system provides a graphical representation of a contact workflow in a graphical user interface (GUI) of an interactive contact run-time environment. The interactive contact workflow system receives a request to load response data for a previously recorded interaction with the contact workflow, retrieves the response data from a data store of stored response data, and receives a request to execute a first instruction block of the contact workflow within the interactive contact run-time environment. The interactive contact workflow system then executes the first instruction block by providing the first audio prompt of the first instruction block to an audio output interface of the client device, and provides a response from the response data to the first instruction block as a response to the first audio prompt.