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公开(公告)号：US10152719B2
公开(公告)日：2018-12-11
申请号：US15642365
申请日：2017-07-06
IPC分类号： H04N7/15 , G06Q30/00 , B25J11/00 , H04M3/51 , B25J13/00 , G06Q30/02 , G10L21/10 , G10L15/22 , G06F17/30 , G06F3/01 , G10L13/04 , H04N7/14 , G10L13/00 , G10L15/00 , G10L15/26 , H04N5/232 , G10L15/02
摘要： A system for remote servicing of customers includes an interactive display unit at the customer location providing two-way audio/visual communication with a remote service/sales agent, wherein communication inputted by the agent is delivered to customers via a virtual Digital Actor on the display. The system also provides for remote customer service using physical mannequins with interactive capability having two-way audio visual communication ability with the remote agent, wherein communication inputted by the remote service or sales agent is delivered to customers using the physical mannequin. A web solution integrates the virtual Digital Actor system into a business website. A smart phone solution provides the remote service to customers via an App. In another embodiment, the Digital Actor is instead displayed as a 3D hologram. The Digital Actor is also used in an e-learning solution, in a movie studio suite, and as a presenter on TV, online, or other broadcasting applications.
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公开(公告)号：US20170308905A1
公开(公告)日：2017-10-26
申请号：US15642365
申请日：2017-07-06
IPC分类号： G06Q30/00 , G06F17/30 , G10L15/26 , G10L21/10 , G06F3/01 , G10L13/04 , H04N7/15 , G10L15/02 , H04N7/14 , H04N5/232 , G06Q30/02 , G10L13/00 , G10L15/00 , G10L15/22
CPC分类号： G06Q30/016 , B25J11/001 , B25J11/0015 , B25J13/00 , G06F3/017 , G06F17/30259 , G06F17/30654 , G06F17/30766 , G06Q30/02 , G06Q30/0241 , G10L13/00 , G10L13/043 , G10L15/00 , G10L15/02 , G10L15/22 , G10L15/26 , G10L15/265 , G10L21/10 , G10L2015/025 , G10L2021/105 , H04M3/5125 , H04M2203/1025 , H04N5/23203 , H04N5/23219 , H04N7/147 , H04N7/157
摘要： A system for remote servicing of customers includes an interactive display unit at the customer location providing two-way audio/visual communication with a remote service/sales agent, wherein communication inputted by the agent is delivered to customers via a virtual Digital Actor on the display. The system also provides for remote customer service using physical mannequins with interactive capability having two-way audio visual communication ability with the remote agent, wherein communication inputted by the remote service or sales agent is delivered to customers using the physical mannequin. A web solution integrates the virtual Digital Actor system into a business website. A smart phone solution provides the remote service to customers via an App. In another embodiment, the Digital Actor is instead displayed as a 3D hologram. The Digital Actor is also used in an e-learning solution, in a movie studio suite, and as a presenter on TV, online, or other broadcasting applications.
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公开(公告)号：US09727874B2
公开(公告)日：2017-08-08
申请号：US15274150
申请日：2016-09-23
IPC分类号： H04N7/14 , G06Q30/00 , G10L15/22 , G10L13/04 , G10L15/26 , G10L15/02 , G10L21/10 , H04N7/15 , G06F3/01 , H04N5/232 , G06F17/30 , G06Q30/02
CPC分类号： G06Q30/016 , B25J11/001 , B25J11/0015 , B25J13/00 , G06F3/017 , G06F17/30259 , G06F17/30654 , G06F17/30766 , G06Q30/02 , G06Q30/0241 , G10L13/00 , G10L13/043 , G10L15/00 , G10L15/02 , G10L15/22 , G10L15/26 , G10L15/265 , G10L21/10 , G10L2015/025 , G10L2021/105 , H04M3/5125 , H04M2203/1025 , H04N5/23203 , H04N5/23219 , H04N7/147 , H04N7/157
摘要： A system for remote servicing of customers includes an interactive display unit at the customer location providing two-way audio/visual communication with a remote service/sales agent, wherein communication inputted by the agent is delivered to customers via a virtual Digital Actor on the display. The system also provides for remote customer service using physical mannequins with interactive capability having two-way audio visual communication ability with the remote agent, wherein communication inputted by the remote service or sales agent is delivered to customers using the physical mannequin. A web solution integrates the virtual Digital Actor system into a business website. A smart phone solution provides the remote service to customers via an App. In another embodiment, the Digital Actor is instead displayed as a 3D hologram. The Digital Actor is also used in an e-learning solution, in a movie studio suite, and as a presenter on TV, online, or other broadcasting applications.
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4.发明申请VIRTUAL PHOTOREALISTIC DIGITAL ACTOR SYSTEM FOR REMOTE SERVICE OF CUSTOMERS 审中-公开虚拟光电数字行星系统，用于远程客户服务公开(公告)号：US20170011745A1
公开(公告)日：2017-01-12
申请号：US15273852
申请日：2016-09-23
CPC分类号： G06Q30/016 , B25J11/001 , B25J11/0015 , B25J13/00 , G06F3/017 , G06F17/30259 , G06F17/30654 , G06F17/30766 , G06Q30/02 , G06Q30/0241 , G10L13/00 , G10L13/043 , G10L15/00 , G10L15/02 , G10L15/22 , G10L15/26 , G10L15/265 , G10L21/10 , G10L2015/025 , G10L2021/105 , H04M3/5125 , H04M2203/1025 , H04N5/23203 , H04N5/23219 , H04N7/147 , H04N7/157
摘要： A system for remote servicing of customers includes an interactive display unit at the customer location providing two-way audio/visual communication with a remote service/sales agent, wherein communication inputted by the agent is delivered to customers via a virtual Digital Actor on the display. The system also provides for remote customer service using physical mannequins with interactive capability having two-way audio visual communication ability with the remote agent, wherein communication inputted by the remote service or sales agent is delivered to customers using the physical mannequin. A web solution integrates the virtual Digital Actor system into a business website. A smart phone solution provides the remote service to customers via an App. In another embodiment, the Digital Actor is instead displayed as a 3D hologram. The Digital Actor is also used in an e-learning solution, in a movie studio suite, and as a presenter on TV, online, or other broadcasting applications.
摘要翻译： 用于客户的远程服务的系统包括在客户位置处的交互式显示单元，其提供与远程服务/销售代理人的双向音频/视觉通信，其中由代理输入的通信通过显示器上的虚拟数字助手传送给客户 。 该系统还提供使用具有与远程代理的双向视听通信能力的具有交互能力的物理人体模型的远程客户服务，其中由远程服务或销售代理输入的通信将使用身体人体模型传递给客户。 网络解决方案将虚拟Digital Actor系统集成到商业网站中。 智能手机解决方案通过应用程序为客户提供远程服务。 在另一个实施例中，数字Actor被替代地显示为3D全息图。 数字演员也用于电子学习解决方案，电影制作室套件以及电视，在线或其他广播应用中的演示者。
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公开(公告)号：US10163111B2
公开(公告)日：2018-12-25
申请号：US15637025
申请日：2017-06-29
IPC分类号： H04N7/15 , G06Q30/00 , B25J11/00 , H04M3/51 , B25J13/00 , G06Q30/02 , G10L21/10 , G10L15/22 , G06F17/30 , G06F3/01 , G10L13/04 , H04N7/14 , G10L13/00 , G10L15/00 , G10L15/26 , H04N5/232 , G10L15/02
摘要： A system for remote servicing of customers includes an interactive display unit at the customer location providing two-way audio/visual communication with a remote service/sales agent, wherein communication inputted by the agent is delivered to customers via a virtual Digital Actor on the display. The system also provides for remote customer service using physical mannequins with interactive capability having two-way audio visual communication ability with the remote agent, wherein communication inputted by the remote service or sales agent is delivered to customers using the physical mannequin. A web solution integrates the virtual Digital Actor system into a business website. A smart phone solution provides the remote service to customers via an App. In another embodiment, the Digital Actor is instead displayed as a 3D hologram. The Digital Actor is also used in an e-learning solution, in a movie studio suite, and as a presenter on TV, online, or other broadcasting applications.
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公开(公告)号：US09721257B2
公开(公告)日：2017-08-01
申请号：US15273852
申请日：2016-09-23
IPC分类号： H04N7/15 , G06Q30/00 , G10L15/22 , G10L13/04 , G10L15/26 , G10L15/02 , G10L21/10 , G06F3/01 , H04N5/232 , H04N7/14 , G06F17/30 , G06Q30/02
CPC分类号： G06Q30/016 , B25J11/001 , B25J11/0015 , B25J13/00 , G06F3/017 , G06F17/30259 , G06F17/30654 , G06F17/30766 , G06Q30/02 , G06Q30/0241 , G10L13/00 , G10L13/043 , G10L15/00 , G10L15/02 , G10L15/22 , G10L15/26 , G10L15/265 , G10L21/10 , G10L2015/025 , G10L2021/105 , H04M3/5125 , H04M2203/1025 , H04N5/23203 , H04N5/23219 , H04N7/147 , H04N7/157
摘要： A system for remote servicing of customers includes an interactive display unit at the customer location providing two-way audio/visual communication with a remote service/sales agent, wherein communication inputted by the agent is delivered to customers via a virtual Digital Actor on the display. The system also provides for remote customer service using physical mannequins with interactive capability having two-way audio visual communication ability with the remote agent, wherein communication inputted by the remote service or sales agent is delivered to customers using the physical mannequin. A web solution integrates the virtual Digital Actor system into a business website. A smart phone solution provides the remote service to customers via an App. In another embodiment, the Digital Actor is instead displayed as a 3D hologram. The Digital Actor is also used in an e-learning solution, in a movie studio suite, and as a presenter on TV, online, or other broadcasting applications.
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公开(公告)号：US20170308904A1
公开(公告)日：2017-10-26
申请号：US15637025
申请日：2017-06-29
IPC分类号： G06Q30/00 , G06F17/30 , G10L15/26 , G10L21/10 , G06F3/01 , G10L13/04 , H04N7/15 , G10L15/02 , H04N7/14 , H04N5/232 , G06Q30/02 , G10L13/00 , G10L15/00 , G10L15/22
CPC分类号： G06Q30/016 , B25J11/001 , B25J11/0015 , B25J13/00 , G06F3/017 , G06F17/30259 , G06F17/30654 , G06F17/30766 , G06Q30/02 , G06Q30/0241 , G10L13/00 , G10L13/043 , G10L15/00 , G10L15/02 , G10L15/22 , G10L15/26 , G10L15/265 , G10L21/10 , G10L2015/025 , G10L2021/105 , H04M3/5125 , H04M2203/1025 , H04N5/23203 , H04N5/23219 , H04N7/147 , H04N7/157
摘要： A system for remote servicing of customers includes an interactive display unit at the customer location providing two-way audio/visual communication with a remote service/sales agent, wherein communication inputted by the agent is delivered to customers via a virtual Digital Actor on the display. The system also provides for remote customer service using physical mannequins with interactive capability having two-way audio visual communication ability with the remote agent, wherein communication inputted by the remote service or sales agent is delivered to customers using the physical mannequin. A web solution integrates the virtual Digital Actor system into a business website. A smart phone solution provides the remote service to customers via an App. In another embodiment, the Digital Actor is instead displayed as a 3D hologram. The Digital Actor is also used in an e-learning solution, in a movie studio suite, and as a presenter on TV, online, or other broadcasting applications.
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公开(公告)号：US20170032377A1
公开(公告)日：2017-02-02
申请号：US15274150
申请日：2016-09-23
CPC分类号： G06Q30/016 , B25J11/001 , B25J11/0015 , B25J13/00 , G06F3/017 , G06F17/30259 , G06F17/30654 , G06F17/30766 , G06Q30/02 , G06Q30/0241 , G10L13/00 , G10L13/043 , G10L15/00 , G10L15/02 , G10L15/22 , G10L15/26 , G10L15/265 , G10L21/10 , G10L2015/025 , G10L2021/105 , H04M3/5125 , H04M2203/1025 , H04N5/23203 , H04N5/23219 , H04N7/147 , H04N7/157
摘要： A system for remote servicing of customers includes an interactive display unit at the customer location providing two-way audio/visual communication with a remote service/sales agent, wherein communication inputted by the agent is delivered to customers via a virtual Digital Actor on the display. The system also provides for remote customer service using physical mannequins with interactive capability having two-way audio visual communication ability with the remote agent, wherein communication inputted by the remote service or sales agent is delivered to customers using the physical mannequin. A web solution integrates the virtual Digital Actor system into a business website. A smart phone solution provides the remote service to customers via an App. In another embodiment, the Digital Actor is instead displayed as a 3D hologram. The Digital Actor is also used in an e-learning solution, in a movie studio suite, and as a presenter on TV, online, or other broadcasting applications.
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