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    Multimodal interactive voice response system
    1.
    发明授权
    Multimodal interactive voice response system 有权
    多模式交互式语音应答系统

    公开(公告)号：US08654934B2

    公开(公告)日：2014-02-18

    申请号：US13092090

    申请日：2011-04-21

    Applicant: Michael Jerry Saylor ,  Ahmed Tewfik Bouzid ,  Prakash Bhagwan Durgani ,  David James Rennyson ,  Prasanna Sajeewa Naleen Perera

    Inventor： Michael Jerry Saylor ,  Ahmed Tewfik Bouzid ,  Prakash Bhagwan Durgani ,  David James Rennyson ,  Prasanna Sajeewa Naleen Perera

    IPC: H04M1/64

    CPC classification number: H04M7/0036 ,  G06F9/451 ,  H04M1/72552 ,  H04M3/42059 ,  H04M3/493 ,  H04M3/4938 ,  H04M7/006 ,  H04M2203/2066 ,  H04M2203/252 ,  H04W4/16

    Abstract: Multi-modal interaction with a telephonic device using a call handling system is enabled by receiving a call at an interactive voice response (IVR) system of the call handling system, the call being received from a telephonic device of a caller. A voice communications session between the IVR and the telephonic device is established in response to the call. Whether the telephonic device is capable of processing multi-modal communications is determined. Based on determining that the telephonic device is not capable of processing multi-modal communications, the IVR is enabled to access and audibly deliver voice page content to the caller via the voice communications session. Alternatively, based on determining that the telephonic device is capable of processing multi-modal communications, the call handling system is configured to exchange multi-modal communications with the telephonic device during the call.

    Abstract translation: 通过在呼叫处理系统的交互式语音响应（IVR）系统接收来自呼叫者的电话设备的呼叫的呼叫来实现使用呼叫处理系统与电话设备的多模式交互。 响应于呼叫建立IVR和电话设备之间的语音通信会话。 确定电话设备是否能够处理多模式通信。 基于确定电话设备不能够处理多模态通信，IVR能够经由语音通信会话访问和可听地传送语音页面内容给呼叫者。 或者，基于确定电话设备能够处理多模态通信，呼叫处理系统被配置为在呼叫期间与电话设备交换多模态通信。

    COMMUNICATION OF INFORMATION DURING A CALL
    2.
    发明申请
    COMMUNICATION OF INFORMATION DURING A CALL 有权
    通话期间的信息

    公开(公告)号：US20110293078A1

    公开(公告)日：2011-12-01

    申请号：US13092101

    申请日：2011-04-21

    Applicant: Michael Jerry Saylor ,  Ahmed Tewfik Bouzid ,  Prakash Bhagwan Durgani ,  David James Rennyson ,  Prasanna Sajeewa Naleen Perera

    Inventor： Michael Jerry Saylor ,  Ahmed Tewfik Bouzid ,  Prakash Bhagwan Durgani ,  David James Rennyson ,  Prasanna Sajeewa Naleen Perera

    IPC: H04M11/00

    CPC classification number: H04M7/0036 ,  G06F9/451 ,  H04M1/72552 ,  H04M3/42059 ,  H04M3/493 ,  H04M3/4938 ,  H04M7/006 ,  H04M2203/2066 ,  H04M2203/252 ,  H04W4/16

    Abstract: A request is received from a user of a telephonic device to invoke an application on the telephonic device. A form is displayed to the user using the application. Information input into the form is received by the application along with an indication to submit the form information with a service request to a call handling system. A data communications session between the telephonic device and an application server of the call handling system is established using the application. The form information is provided to the application server. A telephone number of the telephonic device is identified from the form information using which a voice communications session is established with the telephonic device from an interactive voice response system of the call handling system. Voice information is exchanged with the user and text, image or video information is communicated to the user via the voice and data communications sessions respectively.

    Abstract translation: 从电话设备的用户接收到请求以在电话设备上调用应用程序。 使用应用程序向用户显示一个表单。 输入到表格的信息被应用程序接收，以及向呼叫处理系统提交具有服务请求的表单信息的指示。 使用应用程序建立电话设备与呼叫处理系统的应用服务器之间的数据通信会话。 表单信息被提供给应用服务器。 从呼叫处理系统的交互式语音响应系统，从与电话设备建立语音通信会话的表单信息中识别电话设备的电话号码。 语音信息与用户交换，文本，图像或视频信息分别经由语音和数据通信会话传送给用户。

    MULTIMODAL INTERACTIVE VOICE RESPONSE SYSTEM
    6.
    发明申请
    MULTIMODAL INTERACTIVE VOICE RESPONSE SYSTEM 有权
    多模式互动语音响应系统

    公开(公告)号：US20110286586A1

    公开(公告)日：2011-11-24

    申请号：US13092090

    申请日：2011-04-21

    Applicant: Michael Jerry Saylor ,  Ahmed Tewfik Bouzid ,  Prakash Bhagwan Durgani ,  David James Rennyson ,  Prasanna Sajeewa Naleen Perera

    Inventor： Michael Jerry Saylor ,  Ahmed Tewfik Bouzid ,  Prakash Bhagwan Durgani ,  David James Rennyson ,  Prasanna Sajeewa Naleen Perera

    IPC: H04M11/00

    CPC classification number: H04M7/0036 ,  G06F9/451 ,  H04M1/72552 ,  H04M3/42059 ,  H04M3/493 ,  H04M3/4938 ,  H04M7/006 ,  H04M2203/2066 ,  H04M2203/252 ,  H04W4/16

    Abstract: Multi-modal interaction with a telephonic device using a call handling system is enabled by receiving a call at an interactive voice response (IVR) system of the call handling system, the call being received from a telephonic device of a caller. A voice communications session between the IVR and the telephonic device is established in response to the call. Whether the telephonic device is capable of processing multi-modal communications is determined. Based on determining that the telephonic device is not capable of processing multi-modal communications, the IVR is enabled to access and audibly deliver voice page content to the caller via the voice communications session. Alternatively, based on determining that the telephonic device is capable of processing multi-modal communications, the call handling system is configured to exchange multi-modal communications with the telephonic device during the call.

    Abstract translation: 通过在呼叫处理系统的交互式语音响应（IVR）系统接收来自呼叫者的电话设备的呼叫的呼叫来实现使用呼叫处理系统与电话设备的多模式交互。 响应于呼叫建立IVR和电话设备之间的语音通信会话。 确定电话设备是否能够处理多模式通信。 基于确定电话设备不能够处理多模态通信，IVR能够经由语音通信会话访问和可听地传送语音页面内容给呼叫者。 或者，基于确定电话设备能够处理多模态通信，呼叫处理系统被配置为在呼叫期间与电话设备交换多模态通信。

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