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    Process for software support resource allocation based on analysis of categorized field problems
    1.
    发明申请
    Process for software support resource allocation based on analysis of categorized field problems 失效
    基于分类领域问题分析的软件支持资源分配流程

    公开(公告)号：US20070288929A1

    公开(公告)日：2007-12-13

    申请号：US11449735

    申请日：2006-06-09

    Applicant: Kathryn Allyn Bassin ,  Wanli Min ,  Bonnie Kathryn Ray ,  Padmanabhan Santhanam

    Inventor： Kathryn Allyn Bassin ,  Wanli Min ,  Bonnie Kathryn Ray ,  Padmanabhan Santhanam

    IPC: G06F9/46

    CPC classification number: G06Q10/06

    Abstract: A method and system estimates future software support requirements based on statistical models of previous observations of support requests, either for the same product or for a different product having features previously identified as correlated with features of a new product. The estimates include an estimated volume of support requests and an estimated type of support requests. The estimated types include the activity occurring at the time of the failure, an identifier as to whether a defect in the software was previously known, and the like. The estimates are used to estimate and allocate support resources prior to support requests being received, and prior to a software product being released.

    Abstract translation: 一种方法和系统基于先前对支持请求的观察的统计模型来估计未来的软件支持需求，对于相同的产品或具有先前识别为与新产品的特征相关的特征的不同产品。 估计数包括支持请求的估计数量和估计类型的支持请求。 估计的类型包括在故障时发生的活动，关于软件中的缺陷以前是否已知的标识符等。 估计用于在接收到支持请求之前以及软件产品发布之前估计和分配支持资源。

    Process for software support resource allocation based on analysis of categorized field problems
    3.
    发明授权
    Process for software support resource allocation based on analysis of categorized field problems 有权
    基于分类领域问题分析的软件支持资源分配流程

    公开(公告)号：US07831868B2

    公开(公告)日：2010-11-09

    申请号：US12062270

    申请日：2008-04-03

    Applicant: Kathryn Allyn Bassin ,  Wanli Min ,  Bonnie Kathryn Ray ,  Padmanabhan Santhanam

    Inventor： Kathryn Allyn Bassin ,  Wanli Min ,  Bonnie Kathryn Ray ,  Padmanabhan Santhanam

    IPC: G06F11/00

    CPC classification number: G06Q10/06

    Abstract: A method and system estimates future software support requirements based on statistical models of previous observations of support requests, either for the same product or for a different product having features previously identified as correlated with features of a new product. The estimates include an estimated volume of support requests and an estimated type of support requests. The estimated types include the activity occurring at the time of the failure, an identifier as to whether a defect in the software was previously known, and the like. The estimates are used to estimate and allocate support resources prior to support requests being received, and prior to a software product being released.

    Abstract translation: 一种方法和系统基于先前对支持请求的观察的统计模型来估计未来的软件支持需求，对于相同的产品或具有先前识别为与新产品的特征相关的特征的不同产品。 估计数包括支持请求的估计数量和估计类型的支持请求。 估计的类型包括在故障时发生的活动，关于软件中的缺陷以前是否已知的标识符等。 估计用于在接收到支持请求之前以及软件产品发布之前估计和分配支持资源。

    METHOD AND SYSTEM TO DEVELOP A PROCESS IMPROVEMENT METHODOLOGY
    5.
    发明申请
    METHOD AND SYSTEM TO DEVELOP A PROCESS IMPROVEMENT METHODOLOGY 失效
    开发过程改进方法的方法和系统

    公开(公告)号：US20080033686A1

    公开(公告)日：2008-02-07

    申请号：US11869850

    申请日：2007-10-10

    Applicant: Theresa Kratschmer ,  Peter Malkin ,  Padmanabhan Santhanam

    Inventor： Theresa Kratschmer ,  Peter Malkin ,  Padmanabhan Santhanam

    IPC: G06F19/00

    CPC classification number: G06Q10/06

    Abstract: A method to create an instance of a defect-based production and testing process analysis machine (DPTPAM) provides continual process improvement based on foundational questions and classified defect data. The method includes the following steps: obtaining domain specific questions; developing a domain specific classification scheme that supports the answering of the foundational and domain specific questions; determining a method of using the domain specific classification scheme to answer both the foundational and domain specific questions; and creating a domain specific DPTPAM instance embodying the domain specific classification scheme and the method of answering the foundational and domain specific questions. The method can be implemented with a machine and a computer readable medium comprising logic for performing the method.

    Abstract translation: 创建基于缺​​陷的生产和测试过程分析机器（DPTPAM）实例的方法基于基础问题和分类缺陷数据提供持续的过程改进。 该方法包括以下步骤：获取域特定问题; 制定一个支持回答基础和领域特定问题的域特定分类方案; 确定使用域特定分类方案来回答基础领域和领域特定问题的方法; 并创建体现域特定分类方案的域特定DPTPAM实例以及回答基础和领域特定问题的方法。 该方法可以用包括用于执行该方法的逻辑的机器和计算机可读介质来实现。

    SYSTEM AND METHOD FOR EVALUATING A REQUIREMENTS PROCESS AND PROJECT RISK-REQUIREMENTS MANAGEMENT METHODOLOGY
    8.
    发明申请
    SYSTEM AND METHOD FOR EVALUATING A REQUIREMENTS PROCESS AND PROJECT RISK-REQUIREMENTS MANAGEMENT METHODOLOGY 审中-公开
    评估要求过程和项目风险要求管理方法的系统和方法

    公开(公告)号：US20080270210A1

    公开(公告)日：2008-10-30

    申请号：US12170807

    申请日：2008-07-10

    Applicant: Theresa C. Kratschmer ,  Peter K. Malkin ,  Padmanabhan Santhanam

    Inventor： Theresa C. Kratschmer ,  Peter K. Malkin ,  Padmanabhan Santhanam

    IPC: G06Q10/00

    CPC classification number: G06Q10/06 ,  G06Q10/06312 ,  G06Q10/06313 ,  G06Q10/06315 ,  G06Q10/0635 ,  G06Q10/0637 ,  G06Q10/06375 ,  G06Q10/0639

    Abstract: A system, method and computer program product for requirements management. Particularly, a requirements management scheme performs at least the following functions: 1) it guides a team through the requirements process and provides a structure for collecting “requests”. By using the scheme, team members are prompted to think about and record relevant information that will help clarify and complete requests; and, 2) the scheme allows users to use the attributes throughout the development process to identify risk and make improvements to their process. Many of these attributes can be refined during the development phase or even later. Besides helping team members achieve continuous improvement in their requirements process by providing a set of data and metrics for collection and assessment, the scheme enables an organization to effectively manage their requirements as well as manage changes to those requirements.

    Abstract translation: 一种用于需求管理的系统，方法和计算机程序产品。 特别是，需求管理方案至少执行以下功能：1）指导团队完成需求流程，并提供收集“请求”的结构。 通过使用该方案，提示团队成员考虑并记录有助于澄清和完成请求的相关信息; 以及2）该方案允许用户在整个开发过程中使用属性来识别风险并改进其流程。 许多这些属性可以在开发阶段甚至更晚的时间进行改进。 除了通过提供一套收集和评估的数据和指标来帮助团队成员持续改进其需求过程，该计划使组织能够有效地管理他们的需求，并管理对这些需求的变更。

    PROCESS FOR SOFTWARE SUPPORT RESOURCE ALLOCATION BASED ON ANALYSIS OF CATEGORIZED FIELD PROBLEMS
    9.
    发明申请
    PROCESS FOR SOFTWARE SUPPORT RESOURCE ALLOCATION BASED ON ANALYSIS OF CATEGORIZED FIELD PROBLEMS 有权
    基于分类领域问题分析的软件支持资源分配流程

    公开(公告)号：US20080183422A1

    公开(公告)日：2008-07-31

    申请号：US12062270

    申请日：2008-04-03

    Applicant: Kathryn Allyn Bassin ,  Wanli Min ,  Bonnie Kathryn Ray ,  Padmanabhan Santhanam

    Inventor： Kathryn Allyn Bassin ,  Wanli Min ,  Bonnie Kathryn Ray ,  Padmanabhan Santhanam

    IPC: G06F17/18

    CPC classification number: G06Q10/06

    Abstract: A method and system estimates future software support requirements based on statistical models of previous observations of support requests, either for the same product or for a different product having features previously identified as correlated with features of a new product. The estimates include an estimated volume of support requests and an estimated type of support requests. The estimated types include the activity occurring at the time of the failure, an identifier as to whether a defect in the software was previously known, and the like. The estimates are used to estimate and allocate support resources prior to support requests being received, and prior to a software product being released.

    Abstract translation: 一种方法和系统基于先前对支持请求的观察的统计模型来估计未来的软件支持需求，对于相同的产品或具有先前识别为与新产品的特征相关的特征的不同产品。 估计数包括支持请求的估计数量和估计类型的支持请求。 估计的类型包括在故障时发生的活动，关于软件中的缺陷以前是否已知的标识符等。 估计用于在接收到支持请求之前以及软件产品发布之前估计和分配支持资源。

    Method and system to develop a process improvement methodology
    10.
    发明申请
    Method and system to develop a process improvement methodology 失效
    制定流程改进方法的方法和系统

    公开(公告)号：US20070233414A1

    公开(公告)日：2007-10-04

    申请号：US11397034

    申请日：2006-04-03

    Applicant: Theresa Kratschmer ,  Peter Malkin ,  Padmanabhan Santhanam

    Inventor： Theresa Kratschmer ,  Peter Malkin ,  Padmanabhan Santhanam

    IPC: G06F19/00

    CPC classification number: G06Q10/06

    Abstract: A method to create an instance of a defect-based production and testing process analysis machine (DPTPAM) provides continual process improvement based on foundational questions and classified defect data. The method includes the following steps: obtaining domain specific questions; developing a domain specific classification scheme that supports the answering of the foundational and domain specific questions; determining a method of using the domain specific classification scheme to answer both the foundational and domain specific questions; and creating a domain specific DPTPAM instance embodying the domain specific classification scheme and the method of answering the foundational and domain specific questions. The method can be implemented with a machine and a computer readable medium comprising logic for performing the method.

    Abstract translation: 创建基于缺​​陷的生产和测试过程分析机器（DPTPAM）实例的方法基于基础问题和分类缺陷数据提供持续的过程改进。 该方法包括以下步骤：获取域特定问题; 制定一个支持回答基础和领域特定问题的域特定分类方案; 确定使用域特定分类方案来回答基础领域和领域特定问题的方法; 并创建体现域特定分类方案的域特定DPTPAM实例以及回答基础和领域特定问题的方法。 该方法可以用包括用于执行该方法的逻辑的机器和计算机可读介质来实现。

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