公开(公告)号：US08285609B2

公开(公告)日：2012-10-09

申请号：US12755991

申请日：2010-04-07

申请人： David J. Pfeffer ,  Claude Laval ,  Steven R. Haney ,  Philippe Warembourg

发明人： David J. Pfeffer ,  Claude Laval ,  Steven R. Haney ,  Philippe Warembourg

IPC分类号： G06Q10/00 ,  G06Q30/00

CPC分类号： G06Q10/087 ,  G06Q10/0837 ,  G06Q50/04 ,  Y02P90/30

摘要： Systems and methods to outsource service and support operations are disclosed. An example method disclosed herein includes electronically maintaining an inventory at an outsourced service and support partner (OSSP) without intervention by a separate manufacturing entity by ordering inventory items from a supplier separate from the manufacturing entity and the OSSP at a cost determined based on an amount of similar or substantially identical inventory items obtained separately by the manufacturing entity for manufacturing units, and using the inventory to at least one of service a unit returned to the OSSP by a customer or ship an inventory item from the OSSP to the customer in response to receiving an order notification from the manufacturing entity at the OSSP.

摘要翻译： 披露了外包服务和支持操作的系统和方法。 本文公开的示例性方法包括以外部服务和支持合作伙伴（OSSP）电子地维护库存，而不需要单独的制造实体的干预，通过从与制造实体和OSSP分开的供应商订购库存项目，其成本基于金额确定 用于制造单位的制造实体单独获得的类似或基本上相同的库存物品，以及使用库存至少由客户返回给OSSP的单元的服务或将库存项目从OSSP运送到客户以响应于 在OSSP接收制造实体的订单通知。

公开(公告)号：US20110251929A1

公开(公告)日：2011-10-13

申请号：US12755991

申请日：2010-04-07

申请人： David J. Pfeffer ,  Claude Laval ,  Steven R. Haney ,  Philippe Warembourg

发明人： David J. Pfeffer ,  Claude Laval ,  Steven R. Haney ,  Philippe Warembourg

IPC分类号： G06Q10/00 ,  G06Q99/00

CPC分类号： G06Q10/087 ,  G06Q10/0837 ,  G06Q50/04 ,  Y02P90/30

摘要： Systems and methods to outsource service and support operations are disclosed. An example method disclosed herein includes electronically maintaining an inventory at an outsourced service and support partner (OSSP) without intervention by a separate manufacturing entity by ordering inventory items from a supplier separate from the manufacturing entity and the OSSP at a cost determined based on an amount of similar or substantially identical inventory items obtained separately by the manufacturing entity for manufacturing units, and using the inventory to at least one of service a unit returned to the OSSP by a customer or ship an inventory item from the OSSP to the customer in response to receiving an order notification from the manufacturing entity at the OSSP.

摘要翻译： 披露了外包服务和支持操作的系统和方法。 本文公开的示例性方法包括以外部服务和支持合作伙伴（OSSP）电子地维护库存，而不需要单独的制造实体的干预，通过从与制造实体和OSSP分开的供应商订购库存项目，其成本基于金额确定 用于制造单位的制造实体单独获得的类似或基本上相同的库存物品，以及使用库存至少由客户返回给OSSP的单元的服务或将库存项目从OSSP运送到客户以响应于 在OSSP接收制造实体的订单通知。