公开(公告)号：US09967398B2

公开(公告)日：2018-05-08

申请号：US14425559

申请日：2012-09-04

Applicant: John Porter ,  Bill Wiser ,  Ben Johnson

Inventor： John Porter ,  Bill Wiser ,  Ben Johnson

IPC: H04M3/51 ,  G06Q30/00 ,  H04M3/22

CPC classification number: H04M3/5175 ,  G06Q30/016 ,  H04M3/2218 ,  H04M3/5183 ,  H04M2201/38

Abstract: For processing call center data, an access module receives call system data for a plurality of users. The access module further receives customer relationship management (CRM) data and receives user data for the plurality of users. A display module displays the call system data, the CRM data, and the user data in a temporal relationship for a first user as dashboard data.